OBJECTIVE

To work as an integral, creative team member using my knowledge of office administration, service management and customer service to deliver quality care and support to a thriving company.

QUALIFICATIONS

Seasoned administrative assistant and manager with over twenty years experience in customer service fields. Advanced clerical skills including typing, data entry, word processing and knowledge of PC based computer applications. Ability to execute balanced judgment in time-critical projects to deliver on time, high quality work while offering a discerning eye for detail, creative flair, and resolute determination to maximize substantive quality in fast-paced environments.

EMPLOYMENT HISTORY

SERVICE ADVISOR/MANAGER 2018-2016

RDO Equipment Indio, California

Assigned jobs and work areas to 8 service technicians according to their skills and knowledge.

Met with each technician every month to discuss their efficiency and developing ways to help each tech hit set benchmarks to help promote them and obtain monetary wage increases.

Opened all work orders for technicians by communicating with customer, explaining the condition of machine to technician, keeping customer updated on progress of repairs, reviewed all work orders for accuracy and completeness concerning parts, materials and labor and secured payment of repair prior to releasing the equipment.

Responsible for scheduling all in-house Service Technician training.

Responded to all employee issues and concerns in a timely manner.

Proactively searched for customer feedback, anticipated problems and responded promptly.

Provided telephone support by answering phones when needed.

Created Monthly Powerpoint presentations to present in front of entire staff with graphs for department financials and other pertinent information.

Performed daily and bi-weekly payroll reports and kept accurate records of sick time and leave requests.

Assisted Parts Department by learning how to look up schematics for each machine, pulling necessary parts from inventory and helping with over the counter purchases.

Assisted with acquiring necessary paperwork for rental and sales to ensure customers received purchased equipment on time.

Communicated closely with Sale Department to ensure that when new equipment arrived we could get it set up, attachments added, and that salesman had accrued proper cost for set up to increase margins on sales deals.

Initiated and executed a volunteer program for all employees to help at Habitat for Humanity Resale Shop as well as FIND Foodbank.

OFFICE AND SERVICE ADMINISTRATOR 2016-2012

RDO Equipment Indio, California

Performed administrative and secretarial support functions for superiors of company. Coordinated and managed multiple priorities and projects.

Assisted with general accounting functions; maintained journals and handled A/P and A/R.

Generated multiple employees monthly Expense Reports, codded with proper GL’s, attached receipts and balanced with credit card statements.

Opened and Closed work orders for shop and field techs and relayed progress to customers.

Helped the Parts Department by learning Parts schematics, parts bin locations, how to pull parts, invoice customers and perform inventory cycle counts to assist when Parts Department was busy.

Provided telephone support and acted as store point-person for all departments.

Provided support to all staff with copying, scanning, sorting mail and providing postage to outgoing mail with postage meter.

Kept office and coffee supply inventory and made necessary purchases to ensure supplies kept up with demand.

Performed daily and bi-weekly payroll reports and kept accurate records of sick time and leave requests.

Performed monthly inventory on whole goods; responsible for obtaining and securing proper paperwork for high priced machinery to leave property.

Assisted with acquiring necessary paperwork for rental and sales to ensure customers received purchased equipment on time.

Initiated and executed a School Supply Donation Drive for a local school educating at risk children.

ADMINISTRATIVE ASSISTANT & CASINO HOST 2011-2007

Fantasy Springs Resort Casino Indio, California

ADMINISTRATIVE ASSISTANT DUTIES

Assist in scheduling of all incoming buses and maintain updated records for over 50 chartered bus lines.

Prepare accounting spread sheets in Microsoft Excel tracking patrons play against company’s expense per bus.

Supply daily schedules for bus arrival times and provide each individual patron with a designated coin amount.

Must maintain a steady flow of assistance to all patrons entering casino and ensure an outstanding quality experience at Casino.

Assistance in employee scheduling.

Maintaining contact with all Vendors in order to ensure information and manifests are received by due dates.

Employee of the Quarter for 4th quarter in 2009. Also nominated for Employee of the Quarter in 2009 3rd quarter and 2010 2nd quarter.

CASINO HOST DUTIES

Assists casino guests with their requests, needs and introduce special features of the available facilities.

Promotes special activities through public in-house announcements, personal phone calls and clarifies any queries about the casino services.

Evaluates and assesses overall marketing activities as well as the general game atmosphere of the casino and creates entertaining mood to engage customers.

Establishes and promotes customer satisfaction, encourages participation and provides solutions to possible customer complaints.

Maintains contacts and broad network of customers by giving out promos and freebies.

Ensures the enhancement and execution of special promotions and events

Entices guest participation, sustains player accounts and records information in the casino database for future references.

Responsible for increasing business by contacting leads, inactive players, & attending outside events to drive new business.

SPA COORDINATOR/RECEPTIONIST/PART TIME 2010-2008

Hilton Palm Springs Palm Springs, California

Scheduling all spa appointments using the Spa Biz computer program.

Providing excellent customer service to all guests who enter the spa.

Maintaining a great level of communication with all therapists, ensuring they have all the supplies needed and arrive in a timely manner.

Creating checklists and protocols for all team members to follow with the goal of creating an organized, well-run establishment.

Performing monthly inventory reports on all products.

Meeting sales goals on a bi-weekly basis through suggestive selling and product knowledge.

Answering phones, managing email correspondence, handling all payment at the end of treatments, opening and closing the spa.

Nominated for “Best of the Best”, a city wide awards ceremony honoring those who excel in customer service, 2 consecutive years. 2008 and 2009.

ADMINISTRATIVE ASSISTANT 2007 - 2005

Borders Books and Music Rancho Mirage, California

Maintain, research, and acquire non-stock inventory (including out-of-print publications) product for both retail and corporate customers while maintaining strict deadline for Special Order Sales Department.

Streamlined and restructured, through performance, all Special Orders sales duties including: AR, AP, purchasing, inventory control, and general bookkeeping.

Train and supervise incoming retail sales staff to target special orders and aggressively secure clientele through knowledgeable marketing and product placement.

Consistently and aggressively, achieve quarterly sales goals for Special Order Sales Department.

Process and maintain large freight inventory for retail sales.

Received Employee of the Month in December of 2006.

CUSTOMER SERVICE REPRESENTATIVE 2005 - 2004

Trader Joes Palm Desert, California

Provided customer and personnel assistance to maximize productivity and ensure the achievement of daily sales goals.

Monitored and handled cash intake, inventory control, and light maintenance in daily assistance to the General Manager of the store.

Trained and supervised all incoming employees to ensure quality control and consistency amongst staff members.

FOOD SERVER 2004 - 2003

Mimi’s Cafe Rancho Mirage, California

Aggressively ensured customer satisfaction by maintaining quality control for both food, and the dining atmosphere, within a fast-paced restaurant environment.

Assisted in the training of new hires on computer system to establish basic procedures within the restaurant industry and create an efficient work setting.

Offered consistent customer service, creating both great rapport and repeat customers within the dining establishment.

HOSTESS/FOOD SERVER 2002-1997

Islands Fine Dining Palm Desert, CA

Ensured customer satisfaction to ensure satisfied, repeat customers.

Assisted in the training of new hires on computer system to establish basic procedures within the restaurant industry and create an efficient work setting.

Offered consistent customer service, creating both great rapport and repeat customers within the dining establishment.

Greeted and assigned customers to designated seating to maximize the intake of customers as well as delivered prepared foods from kitchen staff.

Settled customer disputes in a high-pressure environment both efficiently and timely.

EDUCATION

COLLEGE OF THE DESERT

Palm Desert, California 2012-2007

UNIVERSITY OF SOUTHERN CALIFORNIA

Los Angeles, California 2001-1999

AFFILIATIONS

National Charity League

Volunteer: Meals on Wheels

Volunteer: Coachella Valley Rescue Mission

Volunteer: American Cancer Society Fundraisers

Volunteer: Eisenhower Hospital

Volunteer: FIND Foodbank

Volunteer: Habitat for Humanity

REFERENCES

Phyllis Stewart U.S. Home/Self Employed 760-***-****

Chris Ritter Regional Sales Manager 214-***-****

Tom Law Player Development Manager 609-***-****

John Greenwood Designer/Project Manager P.V. Architects 760-***-****

Kelly Mui FIND Foodbank 312-***-****

Contact this candidate