Ursula Ivett Salinas

***** *.*. ** **. Cutler Bay, FL 33190

Mobile 786-***-****

ac8p09@r.postjobfree.com

Skills and accomplishments include:

Experienced within developing IT projects (SDLC) methodologies, business processes with technical background as a Project Technical Leader, Business Analyst and working with project managers stakeholders, developers, and users to meet their objectives.

Ability to conduct the elicitation process for the analysis and development and monitoring requirements & evaluate business solutions.

Ability to adapt on a variety of project team roles such as business analyst, quality tester (QA), documentation writer, trainer, team leader or mentor.

Experience in sales and marketing environment managing campaigns and relationship with customers using CRM Systems

Working with vendors on configuring third party solutions to meet the business needs.

Defining and document test plans and coordinate user acceptance testing (UAT) to help ensure delivery of a quality solution.

Understanding of capabilities, features and limitations of system development tools and development SQL queries.

EDUCATION

Bachelor of Science in Systems Engineering 1992 – 1998

University of Lima Lima – Perú

English Course 2005 - 2006

Miami Dade College

Professional Project Management Certification Course 2014

Miami Dade College

TECHNICAL SKILLS

ERP System

SAP –Technology, Configuration, Reports and QA testing

Sales force System CRM – Sales Process and Implementation, Support Issues with customers.

Sales force CRM

Web and Objects environment, Configuration, Reports, QA testing, and documentation.

Project Management

PMBOK Guide, Project Management Course.

Methodology

Waterfall, Agile Knowledge

Technical

Operating Systems: Windows

Microsoft Exchange, Lync, Microsoft Office Word, Excel, Access, Power Point,

MS Project / MS Visio, MS Outlook, Lotus Notes, SharePoint, Skype

Internet Explorer, Google Chrome, WIFI

Working knowledge of TCP/IP networking .

SQL language

Standard queries, searching data from tables.

Change Management

Remedy System: requirements, process and incidents

SharePoint systems, Sales force system.

PROFESSIONAL EXPERIENCE

Business Analysis and System Implementation Specialist April 2018 –December 2018

SPI software(contract)

Responsible for business development and management requirement on Existing clients as follows:

oAssist with BRD development specifications for system enhancements.

oSoftware upgrades.

oOversee ongoing (lingering) support issues that require tracking.

Responsible for business development and management requirement on New Clients as follows:

oAssist with BRD development specifications for system enhancements.

oNext Steps coordinated with implementation team.

oPlanning and organization support.

oAssist in field as a co-installer or installer when required.

Responsible on developed detail specifications as analysis, design and writing business requirements (BRD/FSD) and supports projects through the development lifecycle.

Responsible for managing Software assisting with alpha testing (QA testing) for validation and verification of new improvements and developments on the SPI system.

Delivery Testing UAT/SIT to clients for validation improvements on the system.

Responsible in the development of business cases to support new features or improvements on the SPI system.

Sales force system (CRM) to manage duties and tasks :

oOrders from new clients.

oSchedules software installation for new clients

oRegistration for new clients

oCases support from existing clients,

oBRD’s and quotes from existing clients or new clients.

Liaison between customers’ requirements and IT Department.

Responsible in managing issues throughout the process on the projects including problem identification, root cause analysis, and client communication.

Implementation support for new clients with all orientation, training and Set up the SPI Orange system.

Responsible for managing documentation updates on SPI system:

oAssist with system manuals for new enhancements and functionalities.

oAssist with WIKI documentation support for users.

Project Management tasks and duties, coordinates with client support on travel on-site as needed, assist in helping to sell services to larger accounts

Responsible in Coordinates for all new Sales as steps follows:

oMeeting – Conference Call - to coordinate broad objectives and consider ways to optimize operational processes.

oOrientation Meeting Coordination

oData Migration Tracking

oSystem and Database Set-up

oIT Plan

oSoftware development and implementation

oTraining

oGo live

Business Operations Analyst May 2015 –March 2018

Denarii Systems / Rayblue Solutions

Responsible for business development and requirement management in the Payment Card Process lifecycle within B2B and B2C systems for the company.

Developed detail specifications as analysis, design and writing business requirements (BRD) and supports projects through the PCP system development lifecycle.

Responsible for driving product development and enhancements for Payment Card Process within B2B and B2C systems.

Monitor customers/prospects for awareness of customer needs and perspectives.

Responsible in the development of business cases to support new product recommendations or improvements on the systems.

Responsible in managing issues throughout the process on the projects including problem identification, root cause analysis, and client communication.

Liaison between the lines of Department of Operations and Development Team (IT Department) for new features and implementation.

Responsible for managing the Testing Team QA Testing and UAT testing for validation and verification of new improvements and developments on the B2B and B2C systems.

Responsible to describe in detail System Manuals for clients and customer of B2B and B2C.

Responsible in managing the change request from stake holders.

Responsible in managing the Issues tracking system in the company for the B2B and B2C systems.

Business Analyst March 2014-March 2015

Insurance Agency (Contract)

Analyzed and designed the system processes of the company (process workflow diagrams) using MS Visio and scheduling the plan management of the project with MS Project.

Supported process improvements with stakeholder’s requirements, translating in tasks and details, testing and documentation.

Development a project lifecycle (SDLC) CRM for existing and new clients, analysis and design the process, testing (QA), implementation and support.

Managed issues, modifications and changed processes.

Performed data scrubbing and analysis, sales lead distribution, and built evaluations.

Supporting Sales and Marketing Campaigns in the Obama Care inscription and processed with the government with the new system..

Training users and documentation the new system CRM.

Marketing and Sales development in Obamacare with new and former clients to help them meet their insurance needs.

IT Business Analyst Aug 2013 – Dec 2013

Telefonica USA (Contract)

Administrator role in the Sales Force System for Pre-Sales, Sales, Post-Sales for users in the company.

Analyzed, designed & developed new projects and requirements in the Sales Force System with tools such as MS Visio and MS Project.

Assignments on a daily basis in Sales Force system issues.

Remedied system to resolve and identify users’ needs.

Performed quality review & escalated issues appropriately.

Managed documentation service and changed new projects in the Sales Force system.

Collaborated with application development providers, software vendors, and other niche

solution providers to ensure that projects are delivered on time.

Communicated with project team members and stakeholders to provide timely and accurately information and status updates.

Trained and supported end users.

Business Analyst IT/ Project Technical Leader Aug 2010 - April 2013

P&G (Procter & Gamble) - Business & IT Strategic Consulting

Responsible for assembling project plans & teamwork assignments, directing work efforts on a daily basis, identifying resource needs, performing quality review and escalating issues appropriately.

Knowledge of business process development and analysis and design of the project interfaces and solutions.

Managed all aspects of diverse, complex IT projects including project planning, execution, timing, functionality, quality and cost.

Responsible for managing Software testing team QA testing to validated and certificated new improvements and developments on the SAP system.

Applied project management processes & methodologies for the IT community to ensure

projects were delivered on time, within budget, adhered to high quality standards and met customer expectations.

Communicated with project team members and stakeholders to provide timely and accurate information and status updates.

Tracked key project milestones & adjusted project plans and/or resources to meet the needs of customers.

Served as a resource to other project managers to educate and assist them with implementing project management processes and making improvement/changes.

Collaborated with application development providers, software vendors, and other niche

solution providers to ensure that projects were delivered on time and budget.

Managed the documentation, service and change management for the organization.

Trained and supported end users.

Automated and stabilized solutions in Production; responsible for monitoring and handovers technical solution support to the team of Service Management.

Manager in Sales department Nov. 2008- Jul 2010

Excel Insurance

Manager of Telemarketing Department March 2006- Aug 2008

Surecredit USA Home Loans

Functional Analyst Jan 2001 – Dec 2005

Telefonica Móviles SAC, Lima – Perú

Systems Analyst Jun 2000 – Nov 2000

AC Development S.A., Lima - Peru

Intern, Systems Analyst May 1998 - Dec 1999

Quipudata S.A. Backus Corporation, Lima – Peru

OTHERS

Enterprise Integration and Quality Assurance in University of Lima

Distributed Systems and Networks Interconnection, 1996

Information Technologies for Businesses Management of 1995

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