Resume

Sign in

Sales Manager

Location:
Alberton, Gauteng, South Africa
Salary:
10000.00
Posted:
March 06, 2019

Contact this candidate

Resume:

CURRICULUM VITAE: MONICA DE PONTE

Personal details:

Name: Monica De Ponte

Contact Number: (071-***-****

E-Mail Address: ac8oux@r.postjobfree.com

Nationality: South African

Driver’s licence: Code 08

Criminal offence: None

Marital status: Divorced

Dependents: One

Languages: English, Afrikaans (Basic) and Portuguese

Strengths:

Good written communication skills

Good communication and presentation skills

Assertive, able to negotiate and persuade others

Good networking skills and ability to interact at all levels of the organization

Able to work independently without supervision

Team player and able to work well within a team

Proactive and able to use initiative

Strong work ethic

Ability to work in a highly pressurized environment and manage various projects/deadlines simultaneously

Educational Qualifications:

High School attended: The Hill High School

Highest Standard attained: Standard Nine (Grade 11)

Permanent Employment History:

Employer: Document Excellence Xerox

Date of Employment: 15 November 2016 – To Date

Current Position: Service Controller

Duties and Responsibilities:

Deal directly with customers either by telephone, electronically

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and deliver information

Perform customer verifications

Insert meter readings from customers when call gets logged.

Set up new customer accounts & update details on a monthly basis

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and un resolved issues to the designated resource

Manage customers’ accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken and inform service manager of such

Prepare and distribute customer activity reports

Maintain customer databases

Manage administration

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Escalate any problematic service related issues to Service Manager timeously

Ensure all service calls are attended to and close within 48 working hours, pending escalation to service manager

.

Permanent Employment History:

Employer: Document Excellence

Xerox

Date of Employment: 01 September 2016 – 11 November 2016

Current Position: Personal Assistant

Lead Generator

Meeting coordinator

Duties and Responsibilities:

Liaising with customers at all levels

Manage Executive Diary

Make telephone calls and in-person visits and presentations to existing and prospective customers.

Cold call for buyers

Attend corporate functions or events.

Meeting daily and monthly sales targets

Capturing of data for stats for weekly meetings

Weekly filing

Permanent Employment History:

Employer: Century21

Real Estate

Dates of Employment: June 2015 – 01 November 2016

Current Position: Real Estate Agent – Property Professional

Oaklands and Orchards Area

Duties and Responsibilities

Liaising with customers at all levels

Creating of all database of buyers and sellers

Cold call for buyers and Sellers

Cold call for buyers and Sellers

Liaising with customers on daily bases

Managing of all property listing for the area

Identifying properties for sale

Identifying properties for sale

Sourcing properties for sale

Marketing property for sale

Hosting of show house for my properties for sale

Facilitating viewing for buyers

Permanent Employment History:

Employer: M.A.M.I

(Manufacturing and Minor Inventions)

Dates of Employment: March 2013 – May 2015

Current Position: Sales Office Administrator

Duties and Responsibilities:

Full sales administration support to all relevant assigned line managers and sales team.

Responsible managing cash and all invoice payments.

Liaising with customers at all levels.

Responsible for all sales invoices and collecting payment.

Helping stores with picking the stock for orders.

Responsible for the logistics in and out of company

Organize daily deliveries and manage driver

Answering of phone and transferring calls.

Capturing of data for stats for weekly meetings

Weekly filing

Permanent Employment History:

Employer: AutoNavigator

(Mobile GPS Rentals)

Dates of Employment: September 2008 – January 2013

Current Position: Branch Manager

Duties and Responsibilities:

Full sales administration support to all relevant assigned line managers and sales team.

Responsible for petty cash payments and controlling of monies.

Respond to and resolve all customer queries.

Administering and marking of assessments

Liaising with customers at all levels.

Attend corporate functions or events.

Meeting daily and monthly sales targets

Manage all sales staff

Permanent Employment History:

Employer: NeverLost

(Mobile GPS Rentals)

Dates of Employment: March 2007 – August 2008

Current Position: Rental Sales Agent

Duties and Responsibilities:

Liaising with customers

Capturing data and sending via email

Daily stock take

Meeting sales targets

Daily overdue reports

Permanent Employment History:

Employer: Entelect Solutions

(Software engineering and Solutions Company)

Dates of Employment: June 2006 – February 2007

Position Held: Receptionist / Switchboard Operator

Duties and Responsibilities:

Receptionist duties

Responsible for petty cash payments and controlling of monies

Running of office in absence of consultants

Banking

Keeping of consultants’ diaries

Keeping stock and ordering of office stationery

Handling of administration regarding property owned by the consultants

Permanent Employment History:

Employer: Centro Pharmacy

Dates of Employment: March 2003 – April 2006

Position Held: Pharmacist Front Line Assistant

Duties and Responsibilities:

Attending to customers

Controlling and ordering stock

Assisting nurse with baby immunization

Attending training on all new merchandise.

Able to medicate customer with over the counter medication.

Permanent Employment History:

Employer: Olympic Realtors

(Real Estate Agency)

Dates of Employment: January 2000 – January 2003

Position Held: Receptionist/Switchboard Operator

Duties and Responsibilities:

Receptionist duties

Running of office in absence of consultants

Keeping of consultants diaries

Managing monthly statements for rented properties.

Permanent Employment History:

Employer: Birnam Business College

Dates of Employment: January 1999 – December 1999

Position Held: Receptionist/Switchboard Operator

Duties and Responsibilities:

Receptionist duties

References:

Craig Kedian – Service Manager

Document Excellence

011-***-****

Matthew Pereira – Executive Sales Account

Document Excellence

072-***-****

Beverly Gaskin – HR

M.A.M.I

011-***-****

Nawhaal Koopman –Sales and Operations Manager

AutoNavigator

079-*******

Evelyn Pritchard – Financial Director

Entelect Solutions

011-***-****

Authur Tannous – Pharmacist

Centro Pharmacy

011-***-****

Carlos Moreira – Director

Olympic Realtors

083-***-****

Birnam Business College

011-***-****

To whom it may concern

This letter is my strong recommendation for Monica Sofia De Ponte who worked as a personal assistant to me at Xerox (Document Excellence) as during 2016 during her tenure she has shown extreme diligence while performing secretarial work with a smile.

In the capacity of a personal assistant Monica is nothing less than efficient. She introduced and implemented a new filing system & the organizing of my day to day calendar setting up scheduled meetings making sure that presentation documents were prepared and ready for clients scheduled for the day.

This all increasing the efficiency and productivity for the business she is punctual, organized and able to display great attention to detail. Her ability to learn quickly, and achieve any goal placed before her has added tremendous value to me personally and to the company as a whole.

Monica continues to work at Xerox (document Excellence) where she has since been promoted to service controller running a team of technicians under her being able to single handedly run an entire department on her own. Monica was moved into this department as this was a new area the business moved into and it required an individual with these strong characteristics, being able to assist clients with the servicing, parts & toners for the machines. In so many ways Monica's employment at document excellence has brought profit to the company. She welcomes leadership opportunities and is completely focused on meeting deadlines offering overall customer satisfaction.

I further more wish her best wishes in her future endeavors and recommend her fully for similar position in any company she desires to work for. I am positive that she will be an asset to any organization.

If you would like any further information about Monica please feel free to contact me on the numbers below.

Yours sincerely,

Matthew Pereira

072*******

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest,

Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humphries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries Road,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com

Monica De Ponte

15 Bico Villa,

Corner Pieterse and Humpheries,

South Crest, Alberton

Mobile: (071-***-****

Email: ac8oux@r.postjobfree.com



Contact this candidate