SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

AJ AVERI JOHNSON

ac8osl@r.postjobfree.com / H: 801-***-****

**** *** *****, **** ********, WA 99353

Creative professional with extensive customer service experience. Talents include customer service management. Action-Oriented with strong ability to communicate effectively with executive, and business audiences. Excellent communication

Microsoft Office

Results-oriented

Quick learner

Training and development

Time management skills

Customer service expert

Team Leader

Critical thinker

Executive Resolutions / Vivint Solar Inc. - Lehi, UT 06/2018 - 09/2018 Coordinated meeting and event logistics for senior management, including executives and the board of directors. Handled and distributed all incoming and outgoing mail. Investigated issues and problems and drafted responses to urgent requests. Handled all customer escalations that were received by the CEO and senior management. Customer Service Supervisor / Vivint Solar Inc. - Lehi, UT 08/2017 - 06/2018 Answered customer requests with friendly, knowledgeable service and support. Developed and mentored team members to provide hospitable, professional service while adhering to established service models.

Took full advantage of upsell opportunities with new and potential customers. Quickly responded to customers both online and in person to improve company customer service ratings. Supervised a team of 15 agents, who were responsible for answer inbound calls and assistant other employees that were in the field.

Office Manager / Carbon6 Rings - Provo, UT 03/2017 - 08/2018 Delegated duties for a team of 8 office staff.

Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. Increased field productivity by reorganizing installation methods and teams. Oversaw daily functions.

Facilitated meetings with senior managers and investors. Utah Valley University - Orem, UT

High School Diploma

Currently in college to obtain a Bachelors degree in Public Relations