KAVITHA LOKESH

# **, *** ***** *** ********** Hall

Frank & co E – Mail – ac8osb@r.postjobfree.com

Marikuppam Post, Mob # +91-953**-*****,

K.G.F – 563 119.

PROFESSIONAL SYNOPSIS:

A dynamic professional with 21years of total experience in the field of Administration, Seeking a challenging position in an esteemed Organization where I can put my skills, knowledge, & experience to come up to the organization’s expectation.

Proficient in managing & leading team for running successful process, operations & experience of developing desk procedures.

An effective communicator with excellent relationship building & interpersonal skills, problem solving & organizational abilities.

AREAS OF EXPERTISE:

Process Management – Managing & driving the resources / systems to derive the desired output.

Providing cross training to process associates to handle high volume situations & reduce Idle Time.

QUALITY & COMPLIANCE:

Providing feedback to team, based on suggestions for improvements.

Analyzing customer feedback reports & rendering feedback to the team on the same.

Ensuring the teams adhere to all the Quality tools & procedures.

CLIENT SERVING:

Taking escalations for resolving critical issues & meeting of concerned people for Business continuity.

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

ORGANIZATIONAL EXPERIENCE:

Present Job: Working as Manager Insurance for M/s SAMBHRAM MEDICAL SCIENCES & RESEARCH since March 2016

RESPONSIBILITIES:

Handling Empanelment process with different Insurance companies / agencies

Heading Insurance department.

Ensuring the availability of updated documentation for empanelment as well as verification.

Earlier Job: worked for Pioneer Advanced Hair Transplantation Clinic from Oct 2010 to Feb 2016 as Admin Manager.

RESPONSIBILITIES:

Making patient comfortable about the procedure with clear explanation,

Taking care of all other administration requirements.

Earlier Job: [April 2005 to June 2009] M/s Next Sourcing Ltd Bangalore

Position: Admin Manager

[August 1998 to March 2005] M/s Linmark International (HK) Ltd.,

Position: Admin Executive

Handling employee queries via e-mails, calls and voice chats

Preparing performance report of team members.

Administrating of all benefit programs, such as buyers meeting, buyers’ accommodation & travel arrangements in both national & International.

Confirming appointments with the buyers for vendors.

Organizing Internal & External meetings to the buyers.

Earlier Job: [From August 1997 to July 1998] International School Rayachoti

Position: Admission In charge

Taking care of parents counseling for the admission

PERSONAL DETAILS

Full Name : Kavitha.S

Date of Birth : 10th March 1977

Postal Address : As Mentioned above

Educational Qualification : BSc.

Marital Status : Married

Technical Qualification : Computers Basics & [Web Designing]

Languages Known : English, Hindi, Tamil, Kannada & Telugu

Contact # : +91-953**-*****

PASSPORT # : M6791066

Warm regards

KAVITHA LOKESH

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