Customer Serivce Representative
Resume:
Ashley Duran
** ******* ******, ********* ** ****0 239-***-**** ac8orn@r.postjobfree.com
March 5, 2019
Human resources
Global Channel Management Inc. – Lincoln, RI
Office Admin
To whom it may concern:
I am interested in the Office Admin advertised on Glassdoor.com. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position.
I have previous administrative background, I am detail attentive, and I am a hard working team player. I fluently comprehend English and Spanish. I currently hold a typing speed of 60 WPM and I have excellent interpersonal and communicative skills.
I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration.
Sincerely,
Ashley Duran
ASHLEY DURAN
EDUCATION Central Falls High School
High School Diploma
Community College of Rhode Island
Associates in Medical Science
COMPUTER SKILLS Microsoft Office Suite; Multiline Phone Systems; Oracle; Zeacom Desktop; 4D Client; Service Channel; FM Pilot2; CBRE; Lync (Skype, Microsoft); 360 Facility; Corrigo; Big Sky; Blue Folder; OfficeTrax; Respond; WorkOasis; Mappoint; Verisae; Maximo; EPIC; Athena; Verint; Accellion, SAP, Adobe, XCM Solutions, SAFE 10.0, Endicia, Mail Merge, Oracle; Chempax, LaserFiche; TBL Portal, FormFiller
LANGUAGES Bilingual in Spanish and English
EXPERIENCE
October 2018 to Lincoln Fine Ingredients
Current Customer Service Representative
Collected and entered all the information needed to fulfill each request
Responsible for data entry and administrative support
Entered and Organized documents into the Chempax program
Edited and mailed out invoices to clients
Respond to clients via email and verbally over the phone
Open and maintain consumer accounts by recording account information
Enter, schedule and dispatch purchase orders
May 2018 to Hasbro
October 2018 Consumer Care Representative
Collected and entered all the information needed to fulfill each request
Responsible for data entry and administrative support
Entered and Organized documents into the Oracle Service Cloud program
Routed incidents accordingly via Oracle Service Cloud program
Respond to consumer mail via Mail Merge
Respond to consumer inquiries via email
Open and maintain consumer accounts by recording account information
January 2018 to KLR – Kahn Litwin Renza
April 2018 Administrative Assistant
Collected and entered all the information needed to fulfill each request
Responsible for data entry and administrative support
Entered and Organized documents into the SAFE 10.0 program
Routed accounts accordingly via XCM Solutions
Maintain consumer accounts by recording account information
October 2017 to Hasbro
December 2017 Order Administrator – Latin American Market
Collected and entered all the information needed to fulfill each request
Created, edited and entered purchase orders within SAP
Responsible for data entry and administrative support
Maintain financial accounts by processing customer adjustments
Maintain consumer accounts by recording account information
Provided support in both Spanish and English
April 2017 to CVS Health
August 2017 Lead Patient Support Specialist
Inbound call center in support of CVS Minute Clinic
Fielded up to 160 calls per shift
Maintain financial accounts by processing customer adjustments
Maintain consumer accounts by recording account information
Offered support to customer and clinical staff alike
Responsible for medical data entry, billing and coding and administrative support
Handled routine escalations from other representatives
Provided support in both Spanish and English
July 2015 to National Glass and Gate
April 2017 Bilingual Maintenance Dispatcher
Fielded 60 to 75 inbound calls per shift
Received calls from all over the country and entered request for service
Called local companies and dispatched technician to fulfill each request
Collected and entered all the information needed to fulfill each request
Created and distributed invoices, received and entered purchase orders
Brought on as a permanent employee after three months of proven success
Reached out to third party companies for Maintenance assistance if needed
Identified areas where the company could save money
Coordinated with company’s finance consultant to ensure cooperation
Decision-maker for buying per the company’s finances
Open and maintain consumer accounts by recording account information
Maintain financial accounts by processing customer adjustments
December 2013 to Princess House
June 2014 Bilingual Customer Service Representative
Fielded 60 plus calls per shift
Determined charges for services requested, collect deposits or payments, or arrange for billing
Referred unresolved customer grievances to designated departments for further investigation
Contact customers to respond to inquiries or to notify them of claim investigation
Resolve customers' service or billing complaints
Open and maintain consumer accounts by recording account information
Exchanged merchandise, refunding money, or adjusting bills
Obtained and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Responded to any inquiries regarding our products and promotions
Brought on as a permanent employee after three months of proven success
Maintain financial accounts by processing customer adjustments
November 2012 to Entertainment Benefits Group
May 2013 Reservation Specialist
Commissioned sales representative in an inbound call center environment
Sold and upsold vacation packages to consumer who expressed interest
Provided concierge services and customer service for various levels of inquires
Contact this candidate