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Customer Serivce Representative

Location:
Pawtucket, RI
Salary:
$17 USD/ Hourly
Posted:
March 05, 2019

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Resume:

Ashley Duran

** ******* ******, ********* ** ****0 239-***-**** ac8orn@r.postjobfree.com

March 5, 2019

Human resources

Global Channel Management Inc. – Lincoln, RI

Office Admin

To whom it may concern:

I am interested in the Office Admin advertised on Glassdoor.com. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position.

I have previous administrative background, I am detail attentive, and I am a hard working team player. I fluently comprehend English and Spanish. I currently hold a typing speed of 60 WPM and I have excellent interpersonal and communicative skills.

I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration.

Sincerely,

Ashley Duran

ASHLEY DURAN

EDUCATION Central Falls High School

High School Diploma

Community College of Rhode Island

Associates in Medical Science

COMPUTER SKILLS Microsoft Office Suite; Multiline Phone Systems; Oracle; Zeacom Desktop; 4D Client; Service Channel; FM Pilot2; CBRE; Lync (Skype, Microsoft); 360 Facility; Corrigo; Big Sky; Blue Folder; OfficeTrax; Respond; WorkOasis; Mappoint; Verisae; Maximo; EPIC; Athena; Verint; Accellion, SAP, Adobe, XCM Solutions, SAFE 10.0, Endicia, Mail Merge, Oracle; Chempax, LaserFiche; TBL Portal, FormFiller

LANGUAGES Bilingual in Spanish and English

EXPERIENCE

October 2018 to Lincoln Fine Ingredients

Current Customer Service Representative

Collected and entered all the information needed to fulfill each request

Responsible for data entry and administrative support

Entered and Organized documents into the Chempax program

Edited and mailed out invoices to clients

Respond to clients via email and verbally over the phone

Open and maintain consumer accounts by recording account information

Enter, schedule and dispatch purchase orders

May 2018 to Hasbro

October 2018 Consumer Care Representative

Collected and entered all the information needed to fulfill each request

Responsible for data entry and administrative support

Entered and Organized documents into the Oracle Service Cloud program

Routed incidents accordingly via Oracle Service Cloud program

Respond to consumer mail via Mail Merge

Respond to consumer inquiries via email

Open and maintain consumer accounts by recording account information

January 2018 to KLR – Kahn Litwin Renza

April 2018 Administrative Assistant

Collected and entered all the information needed to fulfill each request

Responsible for data entry and administrative support

Entered and Organized documents into the SAFE 10.0 program

Routed accounts accordingly via XCM Solutions

Maintain consumer accounts by recording account information

October 2017 to Hasbro

December 2017 Order Administrator – Latin American Market

Collected and entered all the information needed to fulfill each request

Created, edited and entered purchase orders within SAP

Responsible for data entry and administrative support

Maintain financial accounts by processing customer adjustments

Maintain consumer accounts by recording account information

Provided support in both Spanish and English

April 2017 to CVS Health

August 2017 Lead Patient Support Specialist

Inbound call center in support of CVS Minute Clinic

Fielded up to 160 calls per shift

Maintain financial accounts by processing customer adjustments

Maintain consumer accounts by recording account information

Offered support to customer and clinical staff alike

Responsible for medical data entry, billing and coding and administrative support

Handled routine escalations from other representatives

Provided support in both Spanish and English

July 2015 to National Glass and Gate

April 2017 Bilingual Maintenance Dispatcher

Fielded 60 to 75 inbound calls per shift

Received calls from all over the country and entered request for service

Called local companies and dispatched technician to fulfill each request

Collected and entered all the information needed to fulfill each request

Created and distributed invoices, received and entered purchase orders

Brought on as a permanent employee after three months of proven success

Reached out to third party companies for Maintenance assistance if needed

Identified areas where the company could save money

Coordinated with company’s finance consultant to ensure cooperation

Decision-maker for buying per the company’s finances

Open and maintain consumer accounts by recording account information

Maintain financial accounts by processing customer adjustments

December 2013 to Princess House

June 2014 Bilingual Customer Service Representative

Fielded 60 plus calls per shift

Determined charges for services requested, collect deposits or payments, or arrange for billing

Referred unresolved customer grievances to designated departments for further investigation

Contact customers to respond to inquiries or to notify them of claim investigation

Resolve customers' service or billing complaints

Open and maintain consumer accounts by recording account information

Exchanged merchandise, refunding money, or adjusting bills

Obtained and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills

Responded to any inquiries regarding our products and promotions

Brought on as a permanent employee after three months of proven success

Maintain financial accounts by processing customer adjustments

November 2012 to Entertainment Benefits Group

May 2013 Reservation Specialist

Commissioned sales representative in an inbound call center environment

Sold and upsold vacation packages to consumer who expressed interest

Provided concierge services and customer service for various levels of inquires



Contact this candidate