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Salon Coordinator

Toronto, ON, Canada
March 05, 2019

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Estefany Isaacs

****-** ****** *****, *******, ON M5V 3Y3

+1-647-***-**** I

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Exceptional administrative background and dedicated team player offering extensive experience in the management of daily office operations. Bilingual in English & Spanish and expert in Microsoft office Suite, especially in Word, Excel and Outlook. Possess excellent organization, multi-tasking, time management, customer service and communication skills. Expertise in managing critical internal office projects in support of top executives. Always willing to learn and grow. LANGUAGE & SKILLS

• Spanish: Native Language • Documentation & Filing

• English: Fluent in verbal and communication • Schedule Management

• Expert in Microsoft Office Suite • Notes & Minute Taking PROFESSIONAL EXPERIENCE

HairLove Studio by LB Hair – Toronto, ON July 2018 – Present Salon Coordinator

• Interact daily with customers, understand customer needs to ensure an optimal level of customer satisfaction.

• Prepared monthly budget and tracked salon expenses.

• Analyzed weekly and monthly revenues and appointment bookings.

• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.

• Work with management to develop marketing and promotional strategies.

• Tracked available inventory and reordered supplies and products.

• Achieve goals and business objectives by promoting industry solutions and completing business processes in a timely and accurate manner

Farnaz Hair & Make Up Studio – Mississauga, ON January 2018 – July 2018 Salon Coordinator

• Providing courteous, responsive and accurate services and inquiries to customers via telephones and in person.

• Developing and maintaining a thorough knowledge of commercial products, services and procedures.

• Track Inventory and restock when required.

• Analyzed weekly and monthly revenues and appointment bookings. Estefany Isaacs

3801-11 Brunel Court, Toronto, ON M5V 3Y3

+1-647-***-**** I

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Guess Factory – Mississauga, ON October 2014 – December 2015 Sales Associate

• Greets customers upon entering the store

• Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database

• Responsible maintaining store standards and cleanliness

• Provides customers with current relevant information about the product EDUCATION

• Canadian Securities Course (In Progress – December 2019) Canadian Securities Institute, Toronto, ON

• English for Business Purposes Certificate May 2014 - September 2014 George Brown College - Toronto, ON, Canada

• Diploma in Advertising & Marketing – (WES Equivalency) January 2010 - March 2012 Instituto Universitario de Tecnología Rodolfo Loero Arismendi - Barcelona, Venezuela

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