Laura Lafont

**** ****** **** **

Calgary, AB T*B2R9 587-***-**** ac8oqn@r.postjobfree.com

OBJECTIVE

Exceptionally hard working and focused individual with a superior work ethic and customer service skill set. Adept at fostering and sustaining cordial yet professional relationships with all coworkers, supervisors and customers. I am a quick learner and put a lot of pride and integrity into my work.

EXPERIENCE

Shoppers Drug Mart - Supervisor / Post office

May 2017 – May 2018

●Customer service

●Handle cash

●Deposit

●Reconciliation of employees

●Stocking of shelves

●Prices changes

●Post office

●Sold correct postage

●Money orders / grams

●Deliver and receive parcels

●Order and receive supplies

●Open and close store

Sundance Animal Hospital - Receptionist

Nov 2015 – Dec 2016

●Answer phone and book patients and enter patient information into system

●Assist Doctor with animal when needed

●Light cleaning

●Confirm appointments and recalls

●Filing

●Checking in patients

●Collecting payments

Sinclair Dental - Receptionist

Feb. 2010 - Sept. 2012

●Greet customers/Doctors and direct them to office/boardroom

●Record and file account payables

●Assist service department with invoicing

●Answer phone and direct calls to appropriate department

●Set up and take down of conference room

●Work with word and excel

●Ensure front reception and show room clean and tidy.

●Order office supplies.

Bow Trail Dental - Receptionist

Aug. 2009 - July 2010

●Answer phone calls and book patients

●Contact insurance companies regarding coverage and payment plans ● Perform clerical duties such as copying, faxing, filing, emailing ect

●Receive and process payments from patients or insurance companies

●Recalls and follow ups

●Enter patient information into computer system

●Check in patients gathering all personal and insurance information needed

EDUCATION

Academy of Learning, Calgary - Computerized Accounting and Payroll

Sept 2009 - June 2009

Passed Computerized Accounting And Payroll in the year 2009 with 89% average.

REFERENCES

Available upon request

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