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Customer Service Office

Toronto, ON, Canada
March 05, 2019

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RIYA MADAN Mobile: +647-***-****

**, ******* ******, ***** ****, Toronto,

M2N 5L7 ON, Canada


Versatile professional adept at managing multiple tasks, providing exceptional customer support and streamlining office operations for major productivity gains. Possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Expert in outlook. Experience in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision.


Result Oriented Meticulous attention to detail Integrity/ Work Ethics

Assertive Communication Meeting Coordination Customer service

Result Oriented Time Management Self-Directed

SAP (report generation) Self-Starter Billing and Coding

People management Travel Management Detailed meeting minutes


Post-Graduation in Communication (Public Relations), 2018 - DEAKIN University Australia (CGPA 7)

Integrated MBA in Business Administration, 2008 – AMITY University India (CGPA 7.5)


Coordinated all department functions for team of employees. Increased office organization by developing more efficient filing system and customer database protocols. Successfully planned and executed corporate meetings, lunches and special events for groups of senior level management and team under them. Developed and implemented company’s first employee manual outlining all proper business procedures and office policies


Interpersonal / Communication Skills

Always have interest for developing my knowledge for the business, companies’ policies and procedures.

Make sure to accomplish tasks with minimal direction or supervision, yet work equally as well in team environment

Very comfortable and confident presenting programs or information to small or large audience.

Use assertive communication to negotiate issues, mediate conflicts, and affect compromise and positive outcomes

Excellent organizational skills marked ability to prioritize.

Accommodating and versatile

Strong initiative & self-starter.

Ability to deal with emergencies and work under pressure

Communicate effectively at multiple levels using appropriate language and interpersonal styles

Genuinely care for others and lend a hand to help those in need through volunteer activities

Identify and access needs, draft plans, prioritize steps, implement action and evaluate outcomes


Organize the office, prioritizing the executive’s daily activities and adjusting as required, arranging teleconference calls

Provides administrative support, advice and guidance to the senior level management team by planning and organizing business meetings and functions, both internal and external, including preparation and coordination, calendar management, meeting set up internally & externally, organizing professional events & conferences for senior management & operations team, monthly calls, seminars and offsite retreats

Assist in the planning of special projects, conferences, events, and coordinate projects or events with internal and external business partners

Taking minutes of the meetings and following up with senior level team by constant liaison between the MD/Partner and all members of the team

Organize lunches for senior level people during large scale meetings and functions.

Coordinate office safety procedures (fire wardens, first aid training, health & safety)

Reviews and directs the processing of correspondence and initiates responses on different matters not requiring the personal attention of the senior executive

Managing efficiently in a multi-tasked environment and ensure deadlines are met.

Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines, be flexible in adjusting to changing work priorities)

Use software programs and other tools with ease and efficiency and provide information that support the needs of the team (SAP)

Efficiently manage expectations/concerns through strong communication skills both verbal and written.

Carefully monitor agenda/e-mail for Vice President/partner

Dealing with international organizations.

Coordinate all travel arrangements for Partner and offsite department meetings. (itineraries, airfare, hotel accommodation, car rental etc.)


Full Time

Deloitte Haskins & Sells Dec’14-Dec’17

Gabson Exports Pvt. Ltd, India May’08 -Nov’14

Volunteer in few NGOs in India for Social work time to time and have been rewarded a certificate for the same.

Indian Association of Parliamentarians on Population and Development

Maitri India (identity, dignity & respect)

Society for Environmental & Rural Awakening (ERA)

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