Sales Representative Manager

Scott A. Earnest

**** ****** **** *****, *********, CA 95661

Cell: 916-***-****, email: ac8opv@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Highly motivated account manager seeking a position with an established organization that will fully utilize my extensive background in corporate relations.

AREAS OF EXPERTISE

B2B Sales (internet services, SaaS and software) Client retention

Executive level presentations Account management

Trade show and user group strategy Direct selling

Sales forecasting Salesforce, Siebel, Dynamics (CRM)

PROFESSIONAL EXPERIENCE

Fantag – Sacramento, CA October 2018 – January 2019

Consultant

●Successfully developed requirements and implementation processes for new customers.

●Collaborated with product team to match our company’s goals with our customers’ needs.

●Worked with partners and internal teams to create new revenue streams.

Ryzeo (Previously StreamSend) - Sacramento, CA May 2018 – July 2018

Customer Success Manager

●Provide customer success to a base of 105 Ecommerce Customers

●Created and implemented new programs and processes in alignment with company goals.

●Coordinated with Sales, Support, and Implementation Teams ensure client growth and retention

Act-On Software – Roseville, CA October 2012 – April 2018

Customer Success Manager

●Primary customer segment was “At Risk” renewal customers. Coordinated discovery and solution meetings with appropriate executives to prevent churn.

●Worked with customers to ensure mutual success through high collaborative efforts so contracts were renewed on time.

●Prioritizes product issues, serves as the main point of contact, and advocate customers’ priorities internally.

●Drive upsell revenue for new product feature adoption and expanded product usage.

●Closed $280,000 in recurring revenue with a target of $120,000.

●Managed 120 accounts

Cisco (WebEx) – Rancho Cordova, CA June 2010 – August 2011

Sales Representative

● 142% of quota for fiscal year 2011

● Prospected, ran discovery sessions and delivered solution plans to executives

● Proactive account management focus in order to repeatedly achieve quotas

● SaaS based collaborative selling

Mission Mpower– Roseville, CA June 2009 – June 2010

Sales Manager

●Used a variety of sales and client prospecting methods including cold calling, direct mail, telemarketing, referral follow-up, and field and remote presentations to earn business for my company

Equity Administration Solutions – Pleasanton, CA June 2008 – June 2009

Director of Sales

●Built and maintained relationships with brokerage firms and financial and stock plan consultants

●Worked directly with C-Level contacts to sell SaaS equity compensation solutions

●Used diversity of sales and client prospecting methods including cold calling, direct mail, telemarketing, referral follow-up, and field and remote presentations to earn business for my company

E*TRADE Financial Corporate Services – Rancho Cordova, CA July 2000 – June 2008

District Sales Representative

●President’s club recipient 2004, 2005 and 2007

●Notable wins: Salesforce, VeriFone, Netflix

●Managed and upsold to existing customer base

●Worked closely with other departments to resolve customer issues

●Marketed to Fortune 500 companies and start-up companies in various business sectors

EDUCATION

Sonoma State University

Bachelor of Science in Business Administration

●Concentration in Marketing

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