VERONICA A. MCNEARY

** ******, ******* ****, **. 60409-6203

773-***-**** (cellular phone)

708-***-**** (alternate cellular phone)

ac8op6@r.postjobfree.com

PROFILE: Accomplished professional with 28+ years of robust office management and administrative skills. Strengths include strategic development, project management, leadership and billing management. Strong interpersonal communication skills that foster positive relationships in effort to achieve business objectives. Skilled in successful management of multiple projects and priorities delivered on time. Resourceful team player, positive can-do attitude, self-motivated and very proactive.

PROFESSIONAL EXPERIENCE:

Talent Search/Reladyne Corporation -Chesterton, IN

Billing Specialist

Contract Employment: 11/2018 - 02/2019

Update customer files with issued invoices Process credit memos Update the customer master file with contact information Enter into customer invoicing web sites. Submit invoices by electronic data interchange. Follow SOP’s (Standard Operating Procedures) for Fuel billing; Enter into the billing system all the mandatory information to generate the bill; Review all information to ensure they match sales information before finalizing the bill/invoice for mailing to customers; Review immediate past billing cycle to reconcile cash or payment receipts; Encode and add amounts of transaction documents, such as checks or money orders; Provide sales order support and ensure data input is correct when entering orders;

Identify payers that require enrollment and review enrollment requirements, taking into account connection route to payer client; Conduct enrollment follow-up with payer/vendor regarding enrollment application status;

Follow guidelines to ensure correct enrollment/agreements across all departments/areas of the client organization; Send list of payers requiring enrollment/agreements for claims and remittance back to client for review and confirmation; Provide Fuel Operations support by assisting with fuel pricing communication and dispatch of orders; Provide customer service support for lube and fuel sales queries; Other responsibilities as assigned/needed.

Connect Search/Holland Company -Crete, IL Contract Billing Specialist Employment Dates: 06/2018 - 10/2018 Entered Invoices for various Railroads, e.g., Canadian National Railroad, Union Pacific, Amtrak, and etc.; whose rail tracks required repairing on a frequent basis; Ensured the proper authorization supervisor was listed for work rendered verification and proper approval; Verified rail work location and number of welds and billable hours for proper submission and payments.

Addison Group/Bagcraft/Novolex – Chicago, IL – Contract Deduction Analyst/Accounts Receivable Employment Dates: 10/2017 - 4/2018 Provide leadership for Accounts Receivable Deduction team; Serve as liaison between Accounts Receivable, Sales, Customer Service and Operations to resolve deduction issues; Provide weekly deduction reporting to the management team; Work with customers to resolve outstanding claim processing issues; Monitor customer accounts for deduction trends Research, prepare and process credits to accounts; Facilitate successful interaction with internal and external customers’ inquiries; Work with 3rd party auditors as needed; and worked as a team player with special projects as assigned.

Accounting Principles/Urban Ministries- Calumet City, IL - Contract

Biller/Collector

Employment: 08/2016 - to: 8/2017

Billing Specialist - Responsible for assisting with the initiation and implementation of all aspects of the monthly client billing process, including processing and distribution of monthly pre-bills and preparing client invoices; Assist with all functions relating to processing and distributing monthly pre-bills including assisting the Finance and Customer Service Department by email, phone mail correspondence with outside offices to facilitate shipping and collections efforts; Printing and compiling account reconciliations information as well as invoices for distribution; Assist comptroller with any potential write off issues regarding the monthly bad debt and invoicing processes;

Adhere to guidelines to ensure correct enrollment of solidifying accounts across all departments/areas of the client organization: Sent listings of payers requiring Don and Bradstreet enrollment for credit worthiness and remittance back to client for review and confirmation: Utilized reports for confirmation listing t of deinquent payers requiring proper information of enrollment and forwarding enrollment forms to the provider via email; Proofread invoices information before distribution and mailing; Facilitated Client Billing including Churches and Bookstores; Assist with initiating and implementing of all aspects of the monthly client billing process including: Maintain telephone and personal contact with updated clients contact information and Customer Service staff on billing matters; Modify, and reconcile, and negotiating delinquent payments between Churches and Bookstores; Compile necessary back-up documentation per client billing guidelines, involving credit or debit memo processing; Acquire and maintain proper approval documentation regarding delinquent payment arrangement Print/mail or electronically submit client invoices. Assist with Internal/External Customer Service: Communicate with other internal departments, and customers,and Bookstores, or staff to address billing questions, and inquiries as needed; answer questions regarding billing processes, terms and discounts, and shipping procedures.; Updated Salesforce regarding customers contact information, mailing of invoices and account collection status notes; Assist with customized reporting requirements for internal/external clients. Utilize computerized accounting and billing software applications; Maintain contact with upper finance management, and clients and observes confidentiality of client electronic payment policies. Effectively prioritize numerous tasks and complete within designated time deadline: and other general office duties as needed and/or required.

Employment Lifeline - Chicago, IL - Volunteer - 5/2015 to 8/2015

Billing Clerk -

Follow guidelines to ensure correct enrollment across all departments/areas of the client organization.

Compose a list of potential clients requiring enrollment for employment and job readiness programs back to client for review and confirmation

Utilized confirmed list of potential paying clients requiring contracts and proper enrollment and forwarding enrollment forms to the clients via email or fax; Assume the responsibility of receiving and sorting incoming payments with attention to credibility; Manage the status of accounts and balances and identify client inconsistencies; Issue and post bills, receipts and invoices; Check the validity of outstanding debit and collections of client accounts;

Update accounts receivable database with new accounts or accounts missing vital information. Issued payments for accounts utilizing our service. Ensure all clients and vendors remained informed on their outstanding debts and deadlines; Provided solutions to any relative problems of clients; Wrote thorough reports on billing activity with clear and reliable data.

Butler Specialty Furniture – Chicago, IL – 6/2013 - 4/2015

Customer Service/Inside Sales: Answer and respond to all Customers Inquiries, providing stock availability, pricing tier, and order status; Provide and up sale to Customers; Solicit customers and outside vendors, regarding promotional offers and specials; Educate Customers regarding product information, offer alternative furniture options should their desired furniture request be not available; Provide Customers with delivery information, and expected shipping date and arrival information; Process Credits and Returns; Call Tags, and Replacement Inspections Request; Consistently Up sale product to help the department reach their Sales goals; Exceeded Departments sales quota and goals on a regular basis.

Windy City Manufacturing – Chicago, IL – 6/2012 - 5/2013 - Company closed

Billing Administrator: Handle all AP/AR functions including cash application; placing collection calls; maintaining customer’s payment history and delinquency via Trial Balance Reports; Follow up and maintain newly established accounts, inform customer of monthly sales specials, solicit new business based on previous sales activity; documented customer’s accounts; Certified mail all delinquent notifications prior to forwarding files to third-party collections; represent the company in court; process and place Mechanic’s Liens on accounts; ensure signature guarantee paperwork for newly established accounts; run Lion’s reports, skip trace accounts; Worked directly with suppliers and vendors, regarding stock merchandise, and payments of merchandise; Respond to Customer inquiries within a 24 to 48 hour window; handle others General Office duties and task as needed.

Cintas Corporation – Maywood, IL – Position Outsourced 09/11 – 5/12

Accounts Receivable Clerk: Update aging notes within the system for collections purposes; Received and apply payments to customers’ accounts; Contact customers regarding their past due accounts; Reconcile accounts; Process all ACH and miscellaneous cash receipts; Daily deposited miscellaneous receipts to the bank; Mailed Invoices attached to my portfolio; Maintain and organized all accounts receivable data files; Organize and maintain records for all past due balances for accounts facing possible legal default. Negotiated and made settlement arrangements on past due accounts; Sent final demand letters to delinquent Customers; Processed files for Final Suit; Prepared accounts for legal department for further collections; Updated accounts using pivot table; Made 50 to 100 calls per day to collect past due monies; Worked with Sales Representatives and Management on problem accounts; Review invoices for coding accuracy; Answered vendors inquiries regarding invoices; Maintain accounts receivable records; Maintain month end close of accounts receivable; Contacted customers regarding delinquent balances; Research disputes, answered questions, sent follow-up documentation and updated customers files; Responded in a timely and courteous manner of 24 to 48 hours to all client/employees billing inquiries; Monitored reports on and collected outstanding receivable from contracted companies;

Staff Right LLC, - Chicago, IL. / Contract Position 1/10 –12/10

Shipping & Receiving/Assistant Dispatcher

Establish and maintain communications with customer’s service to provide information regarding the status of loads and orders due to ship. Manage open order database as well as internal transfers of product, to ensure completion of request of product is available. Match paperwork with packing list, pick list, and signed BOL’s to ensure customers are billed accurately. Maintain proper inventories of office and maintenance supplies. Dispatch drivers to various locations within the 4 plant locations as well as contracted drivers on a daily basis. Check incoming driver’s paperwork to ensure proper loads are being dispatched accurately; create paperwork/crossing papers to ensure loads are verified and able to clear customs. Other general office duties as needed.

Extended Reach Day Treatment - Fayetteville, NC. / Contract Position 08/09 – 12/09

Responsible for assisting the Office Manager in the area of Human Resources with the completion of background checks, reference checks, prior ocessing I-9 forms, as well as other HR documents to complete the entire human resources files for employees. Process and follow up on Medicaid billing, review remittance advice forms to verify proper reimbursement, and to make adjustments as necessary; Ensure customer/client files are accurate with accurate psychologist, medicines, as well as state requirements to ensure timely Medicaid payments, re-submit client/customer's remittance for payment denials, based on rejected payment codes; Assist in other general office functions as needed.

Vacant Property Security – Chicago, IL. / Companies Budget Exhausted 03/09 – 06/09

Collections/Credit Specialist/Legal Assistant

Worked with seven regions; reconcile accounts appearing to be in default. Re-applied monies to proper invoices and issuing credit; Negotiated settlements of default loan; Processed contractor/mechanics liens; Verified property description, ownership, restrictions to conform to legal requirements. Identified and resolved collection concerns. Analyzed encumbrances to rental agreements, statutes and collections laws; Implemented signature agreements to guarantee payment of agreements. Prepared reports outlining encumbrances and actions required to waive/process liens. Searched records to determine if delinquent loans are legitimate; prepared and forward the incorrect accounts to third party collection agencies; Prepared correspondence and other records with outstanding balance reports. Prepared and issued notarized and certified mailings for delinquent customers 24-hour payment demands, while working closely with outside attorneys; Assisted with bankruptcy trustee meeting process; developed spreadsheets that enabled company to issue concise, well-developed payment commitments; to Insure the Rental Agreement Policies; Identified and resolved issues with lien search process by researching, negotiating with customers which produced a smoother, accurate and timely payment process, while closely coordinated with all departments to ensure a proper functional operation.

Vadior Professional Services – Chicago, IL. Contract Position 04/08 – 02/09

Accounts Receivable/Payable Specialist/Office Manager Assistant

Reviewed accounts payable and expense reports for accuracy, coding, and proper processing; identified and resolved issues with lien search process by researching, and negotiating with customers which produced a smoother, accurate and timely payment process, while closely coordinated with all departments to ensure a proper functional operation; Perform weekly check run based received and monthly reviewed accounts payable to determine the need for credit memos; Assisted with monthly, quarterly, end accruals and year end close; assisted with the 1099 reporting and annual audit; reconciled payables and provided explanations to vendors for short-payment, while providing excellent customer service to both internal and external customers.

Accounts Receivable – Data entry of receivables; Review and verify the approval and accuracy of all invoices; Handled adjustments and contracts; respond to customers inquiries regarding billing discrepancies; produced A/R aging reports – make collection calls, as needed; assist in month-end-close; and perform other duties as needed. Responsible for receipt verification, and on time payment of WIFI invoices; completing audit packages for assigned invoices on a monthly basis by executing audits and documenting results within the system Responsible for filing and maintaining all pertinent documentation of claims resulting from audits. Other functional responsibilities include providing information to internal and external sources support of all Sarbanes Oxley key controls and cost based financial analysis of invoices.

Office Manager Assistant - Manage the daily office operations to achieve planned goals for operational integrity as measured by revenue, house profit, while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. Demonstrate leadership and professional image to associates, guests, sales accounts, local community representatives, vendors, and competitors. Directly responsible for the success of the housekeeping, front office and kitchen area and entire office property. Maintain a hands-on approach as necessary to effectively manage the quality of customer service and guest suite cleanliness; Handled the same purchasing and payroll submission for the office; Oversaw the main functions and order necessary office materials as needed. Updated office calendars for technician’s workloads; handled all correspondence coming from corporate; distribute company mail; planned office events.

SKILLS:

Proficient in Word, Oracle, Great Plains, Reflections, AS400, Access, Microsoft Outlook, Lotus Notes, MSG, MicroMed; JWalk; JD Edwards, Discovery, Windows XP, Med Tech, Pentagon, Change Point, Extra, TSO Century II, AMMO, Concur, Quickbooks, PeopleSoft, E1, SofTracs, Timesaver, ADP; NAV, Chas, Sage: DM2: Elvis, PeopleSoft; One Customer; Field Glass; SalesForce, and BPCS.

EDUCATION:

Accounting/Communications

Southwest Baptist University, 08/84 – 06/85

Nursing/Business Administration

Professional Training Institute, 08/93 – 04/94

Contact this candidate