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Customer Service Manager

Woodbridge, ON, Canada
March 05, 2019

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Leandre Alexander

** ******* ****, **********, ******* L4L 2J1● 416-***-**** ● Email:

Highlights of Qualifications

* + years of exceptional customer service skills as a Barista and in restaurant settings coupled with marketing experience as a brand ambassador

Willing and able to learn; proven ability to learn quickly in fast paced environments

Ability to understand and carry out oral and written instructions and request clarification when needed ; accomplished through both independent and team working skills

Exceptional interpersonal skills while serving a diverse clientele; patient and reliable

Smart Serve Certification; possess CPR and First Aid training

Very good oral and written communication skills; skilled at receiving and retaining information for thorough customer satisfaction

Ability to build relationships with the public as is proven by knowing the drink of choice for recurring customers; attention to detail with great observational skills

Very good computer/POS Register and bar equipment usage

In meeting, actively spoke, expressed or exchanged ideas for company development

Fluent in English; very good conversational French with ability to read and write

Relevant Skills

Customer Service

Greet customers and introduce to the brand product; receive excellent feedback on increased sale products after every showing; receive other branding shows

Manage a stressed, fast pace environment and consistently meet performance benchmarks

Build customer rapport, identifying customers needs and assisting in the resolution of their issues

Cultivate durable professional relationships with customers, co-workers and managers

Act with integrity, honesty and knowledge that promoted the culture, values and mission of my employer and the brand of the day

Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Anticipate customer and store needs by constantly evaluating environment and customers for cues

Communicate information to manager so that the team can respond as necessary to create the third place environment during each shift or updated brand on brand

Effectively take multiple orders in a friendly professional manner; expedite food, appetizers, alcohol and beverages to individuals

Work at a fast pace, constantly making sure customers were happy and satisfied with their dining experience

Greet customers in a friendly, courteous manner to maintain excellent customer service standards

Ensure knowledge of the menu, restaurant promotions and specials; assist customers in selecting items and merchandise for their needs

Leandre Alexander ● 416-***-**** ● Email:

Help buss and re-set tables for turnovers ensuring dining area was clean and tidy

Learn how to work in a unique fine dining buffet-style restaurant

Diligently polish and stock service stations for speedy service to customers

Gain knowledge from an extensive wine menu; learn the process and skill of wine tasting

Use IPad system to take orders and print receipts; IPad now converted to Micros system


Provide product knowledge information to assist customers in making purchases

Attach price tags on merchandise and check tagged prices to verify accuracy referring to price list; promote new products and promotions

Officially commended for initiative, customer focus and dependability

Maintain store appearance through merchandising of items in a visually appealing manner

Check inventory periodically to obtain, reorder and replenish stock

Set up promotional displays; make signs & arrange merchandise on shelves to promote the company's sale targets

Responsible for organizing shipment of new products in the storage room providing visual appeal and easily retrieval of items

Employment History

Barista, Starbucks, Thornhill (May 2010 – April 2013)

Brand Ambassador, part time, Fuse Marketing, Toronto (April 2016 –Present)

Sales Manager SDI- Marketing- PC Financial Mastercard, Toronto (Seasonal, Jan-June-2017)

Server Goodman Pub and kitchen (April 2017- May 2018)

Brand Ambassador, part-time, Mosaic Marketing, Toronto ( May2018-Present)


Marketing and brand training, Signature Group Marketing, 2015

Smart Serve Certification

Swim Instructor/Lifeguard Qualifications (NLS, CPR)

OSSD and French Immersion Certificate, Langstaff S.S, Richmond Hill

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