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Customer Service Sales

Toronto, ON, Canada
March 05, 2019

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Abdul Samad Dawood

** *** ******, ***. ****, Toronto, M5G 2K5

Cell: 647-***-**** Email:


Proficient in Microsoft Excel, Word and PowerPoint

Working knowledge of Stata (Data Analysis)

Strong client service and data entry skills along with attention to detail

Candidate for Canadian Securities Course (CSC)

Fluent in English and Urdu


Carleton University, (B.A.) Economics (August 2014- November 2017)

Relevant coursework: Exchange Rates, Project Evaluation, Calculus, Economic Development

Work Experience:

Glentel INC.

Sales Associate (July 2018- Present)

Updating and maintaining customer profiles in database

Processing customer transactions and maintaining cash draw while also assisting with stock maintenance and periodic inventory counts

Assisting senior sales team in preparation for weekly conference calls

Consistently met or exceeded sales quotas by gaining in depth knowledge of product offerings, providing excellent customer service and resolving customer issues

DYL Motorcycles, Karachi, Pakistan

Fall/Winter Intern Rotational Program (Sep 2016- Dec 2016/May 2017-Sept 2017)

Compiled and analyzed historical sales data of key DYL dealerships to create insights that were used for production planning purposes

Created a portfolio of standardized templates to answer FAQs from customers on the corporate website

Initiated the production of a centralized database for the IT department in order to track employee issues, identify trends and monitor average response time

Spearheaded the ‘lucky draw’ attraction at the annual motorcycle safety event; an event attended by 20,000 + members of the industry

Assisted senior sales team with weekly meetings

Carleton University, Ottawa

Economic Society member (September 2015- May 2016)

Responsible for scheduling events and distributing flyers around campus

Volunteered as an usher during club held events, responsible for greeting faculty and students, and signing up prospective students to the society

Created a social media platform to help market events and increase memberships

Ryerson University, Toronto

Student Assistant (June 2014- August 2014)

Managed the library circulation desk. Responsibilities included providing efficient, effective and courteous customer service, facilitating the printing and scanning of documents, and solving library workstation accessibility related issues

Maintained the library circulation software to ensure it was up to date

Assisted with the closing procedures of the library – Responsibilities included shutting down library equipment and managing inventory of library tablets

Extracurricular Activities and Volunteer Work:

Volunteered at WHO (Pakistan) to provide meals to small towns and villages (Jun 2012-Jul 2014)

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