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Customer Service Representative

Louisville, KY
15 per hour
March 05, 2019

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Nevia Buford



Indiana State University, Terre Haute, IN

Bachelor of Arts, Communication

Minor in Creative Writing

Graduation: May 2018, GPA:3.66; Graduated: Cum Laude Key Skills

Ability to learn and retain information quickly and effectively.

Ability to apply multiple skills and techniques in order to find creative solutions.

Excels at working under pressure to meet multiple deadlines.

Adept at various Microsoft Office programs.

Excellent people skills, personable and empathetic.

Practiced at taking a leadership role and delegating tasks within a group to finish a task. Work Experience

USA Today Network (Gannett) September 2018- November 2018 Customer Service Representative

Completed 4 week training course on using computer system and various possible scenarios.

Provided customer support in busy call center environment while using computer system to notate customer service

Maintained professional and courteous role while helping escalated members solve multiple problems.

Multitasked and collaborated with team to solve customer issues while maintaining low hold times.

Indiana State University

Desk Worker August 2014- May 2018

Worked as secretary in residential dorm on campus.

Partnered with RAs to enforce rules and regulations.

Coordinated between students and RAs to resolve resident issues.

Sorted mail for over 200 residents while managing the flow of guests coming in and out of the dorm.

Housekeeper May 2016- August 2016

Worked with campus housekeepers to maintain and organize rooms in preparation for students return.

Cleaned, buffed, and waxed dorm rooms using industrial equipment.

Disinfected and dusted all surfaces in 5 room apartment space, and maintained sanitation.

Note Taker October 2015- May 2016

Worked with individual students to keep track of pertinent information in class.

Created lecture based notes for individual students unable to do so themselves for various reasons.

Learned to notate lectures so that students could understand them in an efficient manner. Indiana Statesman, Terre Haute, IN

Editor November 2015-January 2016

• Created and assigned story ideas to my reporters weekly.

• Proofread and edited the stories of my reporters.

• Managed reporter’s deadlines with various issues that arose from day to day reporting. Reporter September 2015-January 2016

• Investigated and reported issues and events pertinent to ISU campus.

• Created weekly story ideas to assist News Editor.

• Adhered to AP Style guidelines while proofreading and editing pages under weekly deadlines

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