Shari Frison

*** ****** **

St Paul MN *****

651-***-****

ac8omr@r.postjobfree.com and InDeed

Objective: Experienced Manager with up to 30 direct reports looking to obtain a position where I can demonstrate my knowledge, skills and experience, to contribute to your company’s success.

Summary of Qualifications:

● Exceptional Customer Service skills, Integrity, Cooperation, Flexibility, Self-Control and Concern for others.

● Active Listening, Critical Analytical Thinking and Problem Solving skills.

● Efficient Time Management and Coordination skills, Detail and Systems-Oriented with strong Organizational skills.

● Motivated Self-starter, Works Independently and well with a Team; Team Player. Education:

5/1989

Alexandria Technical College

AAS Degree - Liberal Arts/Interior Design

5/1991

Alexandria Technical College

IES – Specialized in Kitchen & Bath

1/2009

Kaplan Professional Schools

Real Estate

Experience:

4/2009 to 12/4/2016 4/23/17 to 8/17/2018

CIOX Health

Regional Manager of Operations Responsibilities included Operations and Management for ROI Services in 330 Clinics and Hospitals in MN, WI, IL, IA, ND, SD, and Managed 33 ROI Specialists and 1 Area Manager. Duties also include: Recruiting, hiring and training of competent Release of Information Specialists, ensuring all Releases are in compliance with the request, authorization, company policy and HIPAA regulations. Performs daily audits on all work to assure accuracy of the release, confidentiality, and proper invoicing. Ensuring focused customer service, growing, strengthening, retaining client relationships and providing guidance, training and leadership for our team. Provides excellent customer service by being attentive and respectfully resolves customer service matters professionally and insures understanding of customer requests and proactively identifies client concerns or problems, with follow-through as promised. Daily communications with team and provides weekly activity reports. Advised VP when renegotiation's are needed, performed quarterly QI’s with sites, including Payroll functions and have a strong understanding of financial aspects and Return on Investments. HIPAA Certified yearly, knowledge of Hi-Tech Act; and Meaningful Use requirements. Proficient in several EMR/HER Systems: EPIC, AllScripts, I know Med, Cerner, Power Works, Power Chart, Meditech, NextGen, Citrix, Centricity PACE and Urochart. 10/1997 – 1/2008

University of MN Medical Center at Fairview

Minneapolis, Minnesota

Manager: Areas of management include: Psychiatry, Orthopaedic, Neurology, Neurosurgery, PM&R clinic. Directly supervised and evaluated work activities of medical records, nursing and clerical staff. Supervised and maintained the medical record area for Psychiatry records, release of information and scanning of patient history. Developed and implemented safety, compliance and clinical processes to ensure patient centered care and clinical flows. Implemented and monitored processes and work activities for office staff with increased patient satisfaction results. Coordination and maintenance of Physicians schedules. I was also responsible for fiscal operations, revenue and expenses, data entry, monitoring resources and use of materials in the clinic. Knowledge and operations of: Microsoft office, Outlook, Meeting Maker, IDXKEA, IDX TEND, IDX TERM, FCIS, All Scripts, FlowCast, ImageCast, Impact MD, Touch Scan, IRMA, Group Wise, Lawson, I-Manage, Stars, SmartWorks, PeopleSoft, Matkon, Novell and general office equipment. 10/1991 - 10/1997

Hennepin Faculty Associates

Minneapolis, Minnesota

Registrar, Information Services, Internal Medicine and Psychiatry I worked as registrar, gathering personal and insurance information, verified insurance and obtained prior authorizations. Internal medicine and Psychiatry clinic worked with patients and nursing staff and Physicians. Scheduled appointments and utilized customer service skills on the telephone and in person. Various office and computer applications used, such: IDXKEA, IDXTES, fax, copier, scanner and computer Summary:

20 years of experience in Healthcare with knowledge of ROI, Registration, Insurance and Prior Authorization processes. 25 years of general customer service including; Food Service and Call Center experience. I am a motivated self- starter and can work independently or in a group setting. I have excellent judgment and decision making skills. I also have critical thinking and problem solving skills, with the ability to prioritize and multitask. When given a task I have the dedication and responsibility to complete the task and the ability to manage time effectively. I have integrity, excellent communication and interpersonal skills and care about the organization, team and clients I work with.

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