Manager Sales

Daljit Nijjar

Business Manager & People Leader

Strengths: Relator Learner Arranger Restorative Individualisation A successful career in business operations, an expert in organisational development & effectiveness and business process management. Exceptional emotional intelligence to build trust, motivate and develop human resources. Managed cross- functional products, services and business teams, in the multi-unit environment and large Teams. Developed performance-based business culture, led teams by recognizing growth capabilities and codified procedures in all aspects of the business. Successfully opened and developed new business, provided crucial leadership on business change & employee engagement and developed the culture of business strategy execution...

My business philosophy is to persevere & stay constructive, “if I can’t improve it, I will make it easier. “

I believe, “take responsibility, passionately engage, be decisive and simplify & simplify”. Developing business operations and people is not a formula, its all about facilitating an inclusive environment & transparent process that allows others to unleash their potential and build commitment. Always enjoy developing people to their best and turning challenges into opportunities. I lead by example and motivate to achieve the level of performance that exceeds established goals. I enjoy having an exponential business mindset, develop capabilities continually to adapt and optimize in any given environment.

Most Proud of and consistent accomplishments in:

Business Operational Excellence-

Process and Policy Development

Financial(P&L) Acumen and Retail

Financing

LP, H&S and Administrative

Compliance Management

Structuring Organisational Capabilities

on Key Performance Index

Competitive Market & Business Analysis Business Coaching and Team Leadership

Customer Experience and Relation

Management

Lead Change-Communication and

Organizational Agility

Business Operations Model

Training and Development

Prioritizing and Strategic SOP

Management

Strategic HR Business Partnership and

Talent Retention

Corporate Priorities and

Communication

Developing Successful Teams -Sales &

Operations

Developing Cooperate Brand and

Business Culture

Business IT Strategy alignment and

Resource Management

University education: MA Economics (Year 2000), BA Economics (Year 1996) PG computer diplomas: Software Programming and Data Management (Year 1998/99) Canadian education assessment level of achievement and credentials International Qualification Assessment Services (IQAS) Government of Alberta. Completion of Four-Year Bachelor of Arts Degree with a focus in Economics, Plus the completion of a one-year MA Economics Languages: English Punjabi Hindi

Daljit Singh Nijjar 403-***-**** ******.******@*******.*** https://www.linkedin.com/in/daljit-nijjar-4113ab13b

“Leadership and learning are indispensable to each other”, John F. Kennedy. A summary of professional experiences

& business operation capabilities

Sears Canada Inc Sept 2010-Jan 2018

General Manager-Manager Special Projects Apr 2017 – Jan 2018 Employed to implement cooperate business restructuring plan, train leaders on change management, operational excellence, HR Development and implement cooperate projects in assign stores. During Sears closeout managed highest volume store in Canada

(9.8 Million in 12 Week Period), with mandated GP and Productivity. Developed store specific operation plan, inventory & logistic planning, HR requirements, administrative operations and vendor relations ... General Manager-Retail (Multiunit and Business portfolio of 18+ Million) Mar 2012 - Mar 2017 Executive Leadership-Developing People Leaders:

Developed a business portfolio of the very diverse customer base, multichannel, manifold of products & services offerings in Canada. Achieved Sales and GP through KPD’s, POS, inventory management, OEM revenue and vendor management. Developed customer service quality levels, implement cooperate policies, analyze the process and provide feedback. Led corporate change by training the trainers, built trust by setting clear direction, developed an improvement plan for opportunities and contrivance accountability for leadership team...

Operational Excellence Strategist-Doing Common Things Uncommonly Well: Leadership development, business reviews, develop continue improvement plans, SMART plans adhere to current & future development. Approve store P&L and projects, develop team skills on IT and review payroll opportunities. Implemented corporate in store marketing. floor & inventory Plan. Planed H&S, LP and admin process, policies, initiatives and compliance. Led teams on Facilities Management and Crisis Plan. Developed operational accountability of leaders on time management, financial reporting’s and operational deadlines...

Human Resources-Structuring Cooperate Vision, Mission, Values and Culture: Led management team to develop the process & procedures for HR requirements. Trained leaders on payroll, scheduling standards, staffing to potentials and implemented the corporate mandate. Effective communication on associate development, performance reviews, provide support to HR manager compliance and investigations. Developed invigorating accountability process and culture, promoting opportunities within the organisation, train managers on business case of employee engagement...

Senior Sales Manager (Multiple Departments) Retail Home Store Sep 2010-Mar 2012 Calgary Developed one of the highest sales volume department in Western Canada by developing highly engaged & performance driven team in major appliances. Reviewed Associate scorecards and develop improvement plans on KPI’s of per hour productivity, ATV, warranty and services sales. Developed a top-tier performing department in retail financing, Kenmore brand loyalty and corporate inventory priority requirements...

Territory Manager Rogers Communications Southern Alberta Sep 2009 – May 2010 Led team of 11 retail store managers on operations, product launches, business initiatives for customers and B2B offerings. Business reviews on store performance opportunities and associate’s performance capabilities with a focus on in-store customer service satisfaction (CSAT). Developed and Implement innovative training to ensure P&L and CSAT. Audited stores on in-store promotional resources, customer agreements and Experience Standards. Launched one of kind 3rd party cell phone warranty and the highest ranking on CSAT...

Department Sales Manager Calgary (Future Shop, BBY Canada) Aug 2005-Sep 2009 Managed multiple Departments P&L of 13+, developed business KPI’s for all department’s sales, gross profit, extended warranties and services. Developed associates for future leaders in-store on the job training program with MOD and implement G.U.E.S.T. Implemented cooperate initiatives on associate engagement by actively promoting the viewpoint. Promoted high-performance culture, manage and review associate/department performance through the circle of excellence...

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