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Customer Service Sales

Mississauga, ON, Canada
March 05, 2019

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Phone: 416-***-**** Email:


A trustworthy and highly effective professional with exceptional work ethics, communication, interpersonal, organizational and time management skills, who can work independently and is also great working with a team.


Proficient with the computer, Microsoft Office, ACCPAC, Adagio, Sentient, Unitrax

Excellent typing skills at about 70 wpm

Proven ability to multi task, prioritize and take over other tasks as required

Detail-oriented and takes initiative to improve processes for maximum efficiency


Account Administrator, Record Keeping

Nov. 2018 to Feb. 2019

CIBC Mellon – Mississauga, ON

Processed and posted daily cash-flow transactions for assigned pooled fund-related transactions.

Provided daily confirmation of all processing activity, reconciled and balanced accounts and directed funds on precise instructions from clients or their agents.

Posted all distribution entries for impacted funds on a monthly basis as well as conducted annual clean-up of accounts.

Collaborated with Recordkeeping Team with activities associated with year-end tax processing.

Order Processor & Billing Administrator

Nov. 2001 – Nov. 2018

Premier Gift Ltd. – Mississauga, ON

Received & managed incoming orders from Sales Reps nationwide using company’s custom software programs (Sentient & Adagio) as well as entered orders manually into the systems

Ensured accuracy of orders aligned to special promotions, terms and conditions offered by the company and/or Sales Representatives

Reported the daily incoming sales and orders to the Owner/President of the company


Phone: 416-***-**** Email:

Prepared, prioritized and processed orders by checking the inventory, matched both in-house orders and backorders, coordinated with the Customer Service Department, A/R Department and Warehouse to ensure their accuracy.

Created an effective and consistent system to organize future-dated orders and backorders

Acted as sole administrator of exclusive corporate accounts ensuring adherence to special terms and conditions

Invoiced, ensured the accuracy of pricing & discounts, and communicated with customers by phone or email, regarding shipment conditions

Processed online credit card payments used Moneris, reported all payments to the A/R Department

Office Manager

Aug. 1995 – Oct. 2000

Legend Design & Import – Toronto, ON

Oversaw the day-to-day operations of the office and reported to the Owner/President of the Company

Represented the company at various Gift and Trade Shows

Prepared samples and created price lists

Received customer orders, confirmed products are available and worked with the warehouse team to process customer orders.

Invoiced customers and managed the delivery of customer orders

Communicated with local and international suppliers

Acted as the Account Receivable, Accounts Payable and Customer Service Representative

Coordinated shipments with shipping companies and freight forwarders

Managed daily banking and deposits, performed bookkeeping and payroll duties

Prepared and processed WSIB payments


Diploma in Secretarial College

Academy of Secretary – Jakarta/Indonesia


Community Kitchen (West Edge Community Church)

References available upon request

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