Relevant Experience – cont’d
Recognized Lean Six Sigma Deployment Expert, assisting dozens of businesses in the enterprise deployment of Lean Six Sigma that has included; Development of Deployment Champions and Executive Leaders; Project Identification, Selection, and Prioritization for hundreds to thousands of project charters; all level of Belt development via training and project coaching (White, Yellow, Green, Black, Master, and Sponsor)
Program Management and Championing of Lean Six Sigma Deployments including deployment planning; curriculum development, project tracking; training programs; coaching programs; systems and structures, change management, financials and metrics, tools and templates, organizational structure, and replication models.
Training and Curriculums: Fully developed White Belt (1-8 hrs); Yellow Belt (1-5 days); Green Belt (2 week); Black Belt (4 week); Master Black Belt (6 week); Sponsor (3 day); Executive Leader (2 day); Deployment Champion (1 week); Kaizen Leader (2 week); Design for Lean Six Sigma (1-4 weeks); Specialized Workshops (Hundreds) including Tool Times; Case Studies, Simulations; ITIL, Agility, Financials etc….
Project coaching and results: Oversee complex; multifunctional global transformation programs where 80% of processes involve transactional/services; 15% Manufacturing; 5% Engineering Design Projects.
INDEPENDENT PROCESS IMPROVEMENT CONSULTANT 2009 – Present
Additional Independent Clients include: Cirtec/Texcel (Kaizen/SPC); Cognizant (Executive Training and Deployment Planning); PinPoint Skills (e-learning Lean Six Sigma course development); MLT Training Technologies (training/coaching); National Training Associates (training/coaching), Bluesky Track and IQualityProcess (Product Development / Business Development).
Sample Client –
XONITEK Corporation 2009
Provided strategy and related materials for strategic market penetration in launching Operational Excellence Consulting Practice, with global operations in Europe, South Africa, India, and North America.
Business Development, Global Marketing, and Deployment Planning; Website/Case Studies/Articles, Conference Lead: WCBF and European Operational Excellence, and XONITEK Newsletter
Sales and Deployment Planning support for Brookstone Company, Emory Center for Lifelong Learning, Shell, and Brookstone Healthcare; Bose, International Paper, General Motors, and Northeastern University.
Developed all partnerships contracts and supported (8 - 10) Independent Consultants (SSEL, Crystal Ball (Oracle), Shertrack, LeanSigmaEdge, WCBF, Blog Talk Radio, IQPC, Six Sigma Zone, and Palisade.)
AIT GROUP (Advanced Integrated Technology) 2007 – 2009
Vice President – Lean Six Sigma
Managed $8-15M P&L; 40 Lean Six Sigma Master Black Belt Consultants; Managed the AIT Lean Six Sigma Curriculums and product development.
Led Lean Six Sigma Deployment Initiatives at Premier Technology, Colorcon, HealthNet, and Hertz
Supported Lean Six Sigma Deployments with Parker Hannifin, Synthes, Delphi, Exxon Mobile, and Honeywell.
Business Development, Global Marketing, and Sales Trainer; Website/Case Studies/Articles, Master of Ceremonies for conferences: IQPC, WCBF, ISixSigma, and ISSSP; and Newsletter
Managed all partnerships and (10-15) Independent Consultants (Minitab, SigmaFlow, SSEL, Instantis, Crystal Ball (Oracle), Shertrack, ISSSP, ISixSigma, Konnects, JMP, Goal/QPC, SCOR, and Farsight.)
Sample Client –
Hertz Company 2007 – 2008
Led the Hertz Local Edition (HLE) off-airport Lean deployment for the Global Hertz Improvement Process (HIP) program, including as Lean Sensei, participated in the assessment & diagnostic phase (Hotels, Free-Standing, FBO, Dealerships, Insurance, and hybrid site types).
Deployed "Lean Principle" e-learning training to over 40,000 employees thru The Quality Group (TQG)
Managed the re-modeling design of the off-airport HLE operations to effect over 3000 location replication plan.
Executed multiple Kaizen events including (Vehicle Rent & Return; Outside Customer Sales; Customer Pickup & Return; Vehicle Preparation; and Fleet Management) with directors & GM's across the US regions.
Led the design & execution of the Lean Deployment Plan, Report-outs, & Kaizens utilizing VSM, 5s, Kanban pull systems, VA analysis, team training, & action plans for visual workplace, standardized work, and document center for SOPs, safety/policy guidelines, & lean best practices.
GEORGE GROUP (Accenture) 2004 – 2007
Principal Engagement Director
Sold and delivered industry leading and international clients including; Xerox, Bristol-Meyer Squibb, CoorsTec, ON Semiconductor, United Space Alliance, Eli Lilly, US NAVY, HB Fuller, Washington Mutual, Ecolab, Best Buy, and US ARMY. Generated client savings of over $250M
Developed Lean Six Sigma DMAIC and DMEDI Corporate-wide Curriculums for Master Black Belt, Black Belt, Green Belt, Yellow Belt, White Belt, Sponsor, and Executive Leader, Deployment Champion, Kaizen Master, Kaizen Leader, Lean Practitioner training programs.
Generated annual consulting sales ~$4M in new business and $2-3M in build-on support services.
Sample Clients –
Engagement Leader overseeing the first deployment of Lean Six Sigma within the Federal Space.
Led the NAVY Kaizen program which captured more than $10M in direct cash savings during the first year.
Owned and managed the development of a full set of Federal LSS Curriculums.
Developed methodology and led Secretary of the US Navy, Dr. Donald Winters through the Congressional Response Kaizen that reduced the cycle time from an average of 8 weeks to less than 6 days.
Led Core Deployment Leadership Team, including NAVY oversight of NAVAIR, SPAWAR, CNIC, NAVICP, NAVSUP HQ, COMFISC, NAVSISA, NOLSC, DLA, NAVFAC, USMC, SEAFAC, DASN, OSN, ONR, & SECNAV.
Eli Lilly 2005
Designed 4-week Lean Six Sigma Black Belt curriculum for pharmaceuticals using JMP statistical software.
Performed as the Master Black Belt training the 1st wave of Black Belts, as well as project identification and selection of the charters, coaching the first wave of Black Belt projects for a combined savings of $85M.
Developed the DMAIC tollgate templates used in project execution and reviews.
As a Master Black Belt and Sr. Consultant, led the Lean Six Sigma instruction during the Launch of the Xerox global Lean Six Sigma deployment.
Worked with leadership in a hybrid e-learning/classroom instruction environment, where black belt and business leader speakers were incorporated. Coached team projects, reviewing charters, project elements, and team effectiveness techniques.
Provided training instruction and facilitation involved teams in the United Kingdom, France, Italy, Germany, Denmark, Russia, Ireland, United States, Brazil, China, Spain, Turkey, and Australia.
Assisted in curriculum development and led the development of the LSS/ITIL/CMMI assessment tool.
GENERAL ELECTRIC IT SOLUTIONS 1998 – 2004
Master Black Belt (GE IT Solutions) / Operations Manager (Professional Services Group) 2001-2004
Led over 100 projects and coached hundreds more.
Applied Lean, Six Sigma, ITIL methodologies to over 50 fortune 500 companies globally such as Ecolab, United Health Care, Children’s Hospital, Gillette, GE Air Craft Engines, GE Capital, GE Medical Systems, GE Consumer Finance, BMW, Pfizer, Keizer Permanente, Levi Straus, BMW, Boston School District, GEMS-IT, and dozens more.
Certified trainer in Change Acceleration Process (CAP) and "Work Out".
Awarded the GE Managerial Award 6 times.
Selected for executive management training at GE Crotonville’s as top 1% of GE employee performance 2003
Lead GE Capital Quality Six Sigma “For The Customer, At The Customer” project initiatives 2001.
Program Manager (MITRE) and Regional Black Belt 2000-2001
Received the CIO award, the highest achievable for leadership of the Department of Defense Y2K system upgrades and again after successfully deploying the first pilot of Windows 2000 across 50 remote locations on over 10,000 systems.
Managed P&L of $6M with ~50 direct reports
Delivering IT Managed Services (helpdesk, onsite break fix, move, install/, add, change, decommission, networking, web services, and professional service consulting)
Partnerships included Space Fitters, Price Waterhouse Coopers, IBM, Dell, Gateway, Hewlett Packard, Remedy, Microsoft, Cisco, Nortel, and CompuCom.
IT Consultant (Integrated Partnerships) 1999
IT Consultant; ERP; Operating System Deployments; WAN and LAN Implementations; Break Fix Technical Engineer support; Networking Support.
Co-led the enterprise-wide deployment of Windows NT across Putnam Bank.
Developed the remote site dispatch model for GE and used across all major IT service accounts as the break/fix response industry best practice.
Certifications, Awards, Other
Certified as a Project Management Professional (PMP) from the Project Management Institute (PMI). Established over 10,000 hours applying Lean Six Sigma tools to the PMI methodology. (2004)
Certified Black Belt from GE's Six Sigma Program before assuming a Master Black Belt assignment for GE's Global IT Services division. (2003)
Certified in CAP (Change Acceleration Process) by GE's Crotonville's Management Program that applies the team building skills used to effectively lead both face-to-face and virtual teams in globally diverse cultural environments. (2001)
Honorary Advisor for the International Six Sigma Council - http://www.isixsigmacouncil.org 2009
Premier Advisor for iQualityProcess 2008 - http://www.iqualityprocess.com
Cum Laude in 4 universities
GE Leadership Program - Crotonville
George Group Consulting Curriculum Council
3 New Hampshire State Governors Awards
2 National awards (US Presidential)
CIO Award by US Government 2001
Board of Director for IIE (Institute of Industrial Engineers) Boston Chapter in 2007; Vice President 2008/2009
Coordinated/Developed/Presented at 3 NAVAIR/George Group GB-BB Symposium (Workshops: Chi-Square, Moods Median and Proportional Testing, Kaizen Overview, DFLSS Overview, Complexity Overview, Project Identification and Selection Best Practices, Team Facilitation Best Practices, MS-Office Tips and Tricks (Excel, PowerPoint, Word, Visio, MS-Project, Outlook), AIRSpeed CD. (2005)
Authored over 50 eZine articles on LEAN, Six Sigma and related principles
Owner of the Lean Six Sigma Group on LinkedIn with ~50,000 Members
Contributing author of numerous books including:
oApplying Design for Six Sigma to Software and Hardware Systems
oThe Certified Six Sigma Green Belt – American Society of Quality (ASQ)
oThe Lean Six Sigma Pocket Tool Book
oLean Six Sigma for Services
"Steven is one of the most tireless and relentless professionals in the field of operational improvement who I have ever met. He is driven to success and lives to improve the lot of those around him and the companies with whom they work. I would recommend Steven unreservedly for any position or engagement to which he applies."
— Joseph Paris, President, XONITEK Corporation
"Steven is a great reference and colleague. He knows his material, is great at networking, and has a large personal network. He will go out of his way to be sure you receive what is needed, and very timely. Great to work with. I would recommend him at any time."
— Allan Shapiro, Managing Consultant, EDS
"[Steven] is one of the most knowledgeable and experienced Lean Six Sigma professionals I know. His experience extends as an expert across and to all levels of this expertise. He is one of the few I know whose knowledge is from experience and not mostly from books or classes. From the formative years of US industries' first glimmer of understanding in the 1980's to today, he has excelled, lead initiatives and training in every industry. I would highly recommend and work with himi. Steven is thorough and delivers exceptional work His work, again from GE till today, has saved small companies, global corporations, and the government (including the military) billions of dollars. He would be one of my first calls if I ever find myself in need of not only a leader, but a teacher.”
— Eric Gatzke, Corporate Manager, Quality Initiatives, General Electric
"From the first time I met Steve, I was incredibly impressed by his knowledge combined with his willingness and eagerness to share his expertise to help people and organizations succeed. Steve's expertise in Lean Six Sigma is among the best I've seen - and it is based on a very real and deep understanding of how these approaches can be applied, and what to watch out for. Steve also has a clear and compelling way of communicating that delivers the message while helping people see "Yes, we can do this!" I highly recommend Steve as an expert, and as someone who will always find a way to help the people and the organizations that ask for his help."
— Eric Maass, Director and Lead Master Black Belt, Design for Six Sigma, Motorola
"Steve is highly regarded throughout George Group as a LSS subject matter expert. He played an integral role in the company's recruiting efforts by making himself available to participate in recruiting events. Steve will bring a wealth of expertise to any organization."
— Diane Goebel, Executive Recruiter, George Group
"Steven was very well known throughout the George Group. His reputation as a dynamic and client oriented director preceded him. Consultants wanted to work for him as he was always developing new material and customizing solutions for clients. He always pushed the boundaries; this resulted in him achieving many awards for himself and his teams both for the delivery of internal material and client solutions. At a strategic level his talent was invaluable at creating and supporting the immense growth of George Group into new business opportunities."
— Sean Wilde, Senior Consultant, George Group
"I had the opportunity to work with Steve Bonacorsi on a large Federal, Lean Six Sigma (LSS) Deployment. During that time, in the capacity of Engagement Director, Steve demonstrated significant organizational, technical and communication skills in the successful performance of the Deployment. Steve was responsible for a variety of tasks and personnel in this Deployment. He was precise with his planning, and supervision of activities, which ensured the timely completion of contract requirements, meeting or exceeding customer expectations. Steve utilized his personnel in an efficient manner. He aligned assignments consistent with individual skill sets, thereby maximizing individual performance and job satisfaction. During the course of the deployment Steve demonstrated a high degree of Lean Six Sigma technical knowledge. He personally coached, and taught LSS at multiple levels of student competency. In support of this teaching activity, Steve personally prepared or supervised the preparation of LSS curriculum. Of particular note is his recognition of a customer need and response in development of a Kaizen Project program (including curriculum, training, leadership and program implementation). Steve utilized very effective communication skills, both verbal and written, during the Deployment. He was comfortable and effective in indvidual meetings as well as addressing large groups of people. He emphasized precision in his communication style as a conscious effort to avoid potential miss-communication. In conclusion, Steve is a leader who has demonstrated ability to successfully manage LSS Deployments."
— Bob Anderson, Senior Consultant, George Group,
Res: Londonderry, NH
Lean / Six Sigma (MBB)
Project Management (PMP)
Kaizen (Lean Sensei)
Change Management (CAP)
Training and Coaching
Food / Beverage
Oil and Gas
MBA - Southern New Hampshire University
MS (CIS) - Southern New Hampshire University
BS (MIS) – Granite State College
BS (HS) – Springfield College
+4 Associate Degree’s
Highly regarded senior consultant with nearly 20 years of experience in industry and consulting in LEAN and Six Sigma process improvement.
Led the 6 largest Lean Six Sigma Global Deployments (GE, Xerox, US Navy, US Army, Eli Lilly, and Caterpillar.)
Honorary Advisor for International Six Sigma Council (ISSC) on standards
Thought Leader and Owner of the largest Lean Six Sigma LinkedIn Group
Lean Six Sigma Credentials
12 years experience as a Certified Master Black Belt (led ~45 MBB transactional projects)
3 years experience as a Black Belt (led ~110 BB transactional projects) - Certified by GE
8 years experience as a Lean Master (led ~65 transactional Kaizen events)
Delivered +$180M (direct Type 1); +$1.5B (Indirect Type 2) savings via BB/MBB projects/Kaizens led
Led/Co-Led Lean Six Sigma Deployments to +50 Fortune 1000 companies
Master Black Belts
Lean Experts/Kaizen Leaders
Lean (Toyota Production System / Kaizen)
Developed the Lean Basics (2-5 days), Lean Intermediate (1-2 week), Lean Advanced (3-5 week) Certification Programs for Transactional/Services.
Developed the Lean Six Sigma Practitioner, Kaizen Leader, and Lean Master for Transactional/Services, Manufacturing, and Federal Segments.
Led over 50 enterprise level Kaizens with per Kaizen results ranging from $50k - $40M; Average $250k savings in mostly transactional businesses.
Trained and coached hundreds of students in Lean in both classroom and virtual interactive based adult learning environments.
Design for Lean Six Sigma – (DFLSS)
While service as the Chair of General Electric curriculum council, led the development of the DMADOV methodology v1.0 and the DMADV Book of Knowledge v2.0.
Led dozens of DFSS projects using various methodologies including AQPQ, DMADV, DMADOV, and DMEDI.
Trained and coached over 50 Design, R& D, and Engineering personnel and projects.
DFLSS Project Example: Lead an internal leads generation program that increases sales revenue by $15M, The sales cycle turnaround decreased by 3 months and the % of closure increased from 10 - 15% in just 2 months.