Office Personal Assistant

Doreen Norville

** ****** *****

Manchester, ****2

Telephone: 860-***-**** or Cell # 860-***-****

Email: (**********@*****.***)

RESUME

Work Experiences:

Office of the Premier, Government of Montserrat 2007 - 2017

Work Experiences as follows:

Draft Diplomatic correspondences, Letters, Note Verbals and Dip Notes to include Executive Memorandums

Maintained and organized the Honorable Premier's electronic diary/appointments.

Accepted calls on the behalf of the Honorable Premier

Screened mails and callers; respond to and route inquiries to appropriate personnel as necessary

Scheduled meetings as often as required by the Honorable Premier

Attended meetings, as needed, take clear notes and provided reports which emanates from the meetings

Transcribed information that are technical and confidential and are of a sensitive nature

Assessed important information and prioritized various issues, that should be brought to the attention of the Honorable Premier

Prepared conference rooms for meetings; arranged the necessary materials and refreshments

Prepared the necessary responses for the Honorable Premier sitting of the Legislative Assemble and also make the necessary preparations for his weekly Executive Meetings

Followed-up on actions from Government Ministers, to ensure decisions are implemented and appropriate parties are notified.

Distributed highly confidential, sensitive and/or critical information, files, records and reports.

Managed and coordinated projects and programs to ensure high quality end results within a given time-frame

Assisted with travel needs and independently coordinate travel arrangements to include advising the overseas authorities of up coming visits and ensuring that all logistics are in placed.

Provided monthly reports of the Honorable Premier's travel expenses and prepared advance forecasts for the up coming events.

Protocol and Diplomatic duties to include Protocol training as necessary across the Government Service

Greeted and met high level visiting dignitaries

Prepared itineraries and made appointments on the behalf of visiting dignitaries

Ensured all logistics are in place for visiting dignitaries to include security coverage throughout their visits

Served as an attache for visiting dignitaries

Performed miscellaneous duties as required by the Honorable Premier

Experiences in Financial Solution as a Junior Accounting Officer

Worked on Government Financial Software known as Smartstream

Appointed Approver with the ability to approved all invoices/Proformer Invoices ensuring that they are entered by juniors correctly and that there are no duplication

Reviewed all taxes and discounts to ensure that deductions are entered correctly and payments are paid on time

Approved Purchase Orders entered by juniors and ensured that all financial procedures and policies are followed

Oversee the processing of Purchase Orders and ensured that they are printed and delivered to suppliers within a reasonable time-frame

Reviewed Funds Control Policies ensuring that they are committed on system and that funds are available to cover commitments

Coordinated Journal entries to reverse incorrect expenditures or to increase departmental volts

Transferred monies from one accounting volt to another within Government Ministries

Reported weekly and yearly spend to Accounting Heads

Assisted with the provision of yearly reports for Funding Agencies, Nominal Rolls and Yearly Increments

Authorized monthly salary sheets ensuring employees salaries are correctly entered on salary cards and balances are reconciled correctly on electronic systems.

Ensured that all Allowances are allocated correctly and that allowances that should be deducted from absentees are deducted

Ensured that monthly subscriptions and contributions for overseas agents are paid on time.

Executive Officer/Personal Assistant, Governor's Office, February - July, 2007

Reconciled computerized Accounts and Bank Statements

Data inputs of expenses in Excel cash book

Organized His Excellency the Governor's scheduled appointment.

Provided administrative support to Head of Governor's Office

Prepared conference rooms for meetings; coordinated refreshments and provided necessary materials as needed.

Updated records electronically and filings

Drafted correspondences

Wrote cheques and made payments

Receptionist duties:- updating telephone directories and took messages as well as routing calls to appropriate persons

Carried out Monthly inventories of office stocks and replenished office supplies

Monthly update of stock books

Weekly update of petty cash book

Maintained cash float

Ad hoc duties

Account Assistant, Express Gifts, United kingdom, 2000 - 2006

Provided weekly forecast and ensure all overseas payment deadlines are met

Completed and dispatched payments bank-drafts for overseas clients

Sorted overseas discrepancies regarding late payments or incorrect payments

Data inputs of cash receipts from twenty stores into excel cash books

Printed daily bank statements from computerized bank system and reconciled store accounts

Printed and dispatched debit notes to store customers

Opened and logged daily mails onto computerized system

Investigated shortfall by browsing through sales receipts to identify errors

Sort discrepancies with store managers about shortfalls in receipts

Entered invoices/proformer invoices onto computerized system and processed for payment

Scanned invoices onto M-scan software and stored in company's electronic archives

Education:

Bachelor’s (BA Hons) Theology, Lighthouse Christian College, Arkansas

RSA Computer Literacy and Information Technology with Distinction, Stage I and II

RSA Word Processing with Distinction Stage III and II

RSA Medical Word Processing with Distinction Stage II

RSA Text Processing Stage II

GCSE English

University of Cambridge Principle of Accounts, GCE

Additional Education & Training:

Manchester Public Schools, Office of Equity and Partnership, UConn PEP

Diplomacy and Protocol International,

Salt Lake City

Washington DC

Certified Diplomacy and Protocol Training, Diplomatic Academy, Spain

Modern Diplomacy for Small States, Malta

St Lucia

PERSONAL STATEMENT

I am pleased to present myself as a brand that is distinctive and professional, one that is very sociable and enthusiastic, that no doubt, you will be more than happy to add to your team. I possess a pleasant disposition with over twenty (20) years experiences. I am very passionate about what I do and I exhibit the ability to work effectively and efficiently and has the confidence which will exemplify a brand that will reflect your professionalism and your high standards that your Institution has successfully demonstrated over the year.

As a trained professional in Protocol and Diplomacy, this propels my ability to communicate and write effectively at all levels, along with my diverse working experiences in Accounts and Administration in the United Kingdom and Montserrat, West Indies. These experiences also equipped me with the requisite skills to be proactive. Working in the Office of the Premier in Montserrat and serving the members of the Legislative Assemble, which is the highest authority body has certainly sharpens my skills and boost my confidence level. Working alongside my team members and coaching my juniors as well as, capacity building also enhances my efficacy, as I possess a brand like no other, which consist of my professionalism, my aptitude to deliver, my leadership skills, and my warm disposition along with my Protocol and Diplomacy training.

To add further, I am detail-oriented and a organized self-starter, who can 'think on my feet' and one who works well to get the job done to the satisfaction of the client or the institution. I am also open to learning new things. It is on these premises that I present myself and I am eager to share my experiences in your institution.

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