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IT Professional

Carol Stream, IL
March 05, 2019

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Carol Stream, IL ***** 630-***-****


Highly motivated, enthusiastic IT professional with 10+ years of experience in all phases of computer technologies including network and systems configuration, installation, evaluation, security and support. Strong communication skills used to interact with varied personality types from trainees to executives, accomplished in building customer rapport. Analytical thinker with exceptional IT project management and organizational skills. Ability to work autonomously and as a team player, with aptitude to creatively manage multiple priorities. Adaptable to change, eager to learn, and expand capabilities. Accomplished United States Veteran.


Certifications: CCENT CCNA MCP IT Project Management currently preparing for MCSA exam

Platforms: Azure AD Windows 7 8.1 10 MAC OS

Programs: Microsoft Office Suite Active Directory C++ HTML CICS Oracle SQL

Networking: Cisco IOS TCP/IP UDP Ethernet (802.3) WiFi (802.11) RIP OSPF EIGRP STP RSTP VLAN


Theosophical Society, Wheaton, IL

IT Consultant (Volunteer) 2017- present

Assisting in complex network upgrade and integration project. Tracing network connections to correct switch portals to insure accurate reassignment to updated systems to new organizational structures. Executing plans for upgraded network on schedule and within budget.

Bellwood School District 88, Bellwood, IL

Technology Integration Specialist/Database Analyst 2016-2017

Collaborated with administrators of four district schools to identify specific technology needs and resolve Tier 1 and 2 technology problems, resulting in active technology-based curriculum integration.

Managed MAP and PARC databases, ensuring data accuracy which facilitated an organized testing environment.

Technical liaison and support between curriculum directors, principals and other faculty members.

Provided spot training for teachers and students on hardware/software maintenance, resulting in fewer repairs and request for service. Using Google, generated logins and passwords.

Diagnosed, resolved and/or escalated hardware and software issues, enabling fast problem resolution.

Collaborated with curriculum and technical directors, and technology staff, improving customer support.

Successfully resolved daily helpdesk and end-users issues, resulting in higher weekly productivity.

Introduced new STEM projects and strategies.

Tec Services Consulting, Naperville, IL

Project Manager 2016-2016

Supervised interns on web site design project which improved community small business marketing.

Trained students to identify client need, determine feasibility, negotiate project scope, establish statements of work, and website design, resulting in concise deliverables and expectations.

Using effective customer service techniques, improved communication between clients and interns.

Berkeley School District 87, Berkeley, IL

Technology Instructor/Specialist 2014-2015

Improved Computer literacy by providing expert technology instruction for K-6 students across a range of learning modalities.

Developed technology based curricula; prepared goals and objectives; created lesson plans, and taught classes in computer applications, including Microsoft Office Suite in an Apple and PC environment.

Designed school’s web interface, linking students to digital resources and easy access to curriculum.

Conducted real time training, and staff/parent development workshops, resulting in increased off-site use.

SMaRT Technology Services, Chicago, IL

Project Manager/Help Desk Technical Support, Temp Position 2013-2013

Managed an average of 50 calls per day resolving service requests for Windows 7, 10, Active Directory, VPN, Oracle and SQL databases; excelled in performing root cause analysis and resolving end-user technical problems.

Diagnosed end- user hardware/software problems, network connectivity issues. Setup email accounts and passwords, updated data within CIM, Gradebook, Impact, ERP, and SAP software, escalating as needed.

Documented incidents and resolutions using ERP database and updated help-desk knowledge base.

Chicago and Cicero Public Schools, Chicago/Cicero IL

Technology Coordinator/Principal’s Assistant/Computer and Media Science Teacher 2002-2013

Collaborated with CPS vendors and client service members on in-house IT implementations and improvements.

Evaluated and recommended software and hardware, improving academic outcomes.

Managed technical installations and setups for approximately 500+ systems; including the implementation of wireless/web technology and telecommunication/infrastructure.

Performed customer support for school personnel while monitoring network, hardware, supporting network printers, and VPN remote access services. Performed software installations for Macs and Windows.

Designed and presented workshops to inform stakeholders on accessing school information and resources.

Staff and administrator liaison for technical and customer support, conflict resolution, quality, and project/program delivery.

Facilitated the receipt of $50,000.00 grant award resulting in media center upgrades.

Diagnosed and resolved requests for service, tier 1 and 2 helpdesk requested and evaluated escalations.

Developed customized reports that identified problem reoccurrence and facilitated directed resolution.

Demonstrated excellent customer service, and leadership, while promoting team ship and quality of service.


Information Technology Career Lab – Chicago, IL

Cisco Certified Network Associate – Routing and Switching -CCNA

Information Technology Career Lab – Chicago, IL

Cisco Certified Entry Networking Technician – CCENT

Information Technology Career Lab – Chicago, IL

Microsoft Certified Professional - MCP

Illinois Institute of Technology - Chicago, IL

Project Management for Information Technology

Concordia University- Chicago, IL -

Master Professional Leadership

DePaul University, Chicago, IL

Master Education

Roosevelt University, Chicago, IL

Bachelor Computer Science

Illinois Army National Guard Veteran - Honorable Discharge

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