Business Systems Analyst
Resume:
PUSHPA V MOULD
** ***** **, ******* *****, NH ***44
603-***-**** or *******@*******.***
SUMMARY
Results-oriented Business Systems Analyst, with experience in customer support, accounting, training and quality assurance. A team player who is able to set priorities and handle a diverse workload with minimal guidance. Specialties include:
Implementing process improvements and process changes.
Troubleshooting and problem-solving skills across areas.
Writing business requirements.
Communicating and training across areas.
Presentations to Senior Management and cross-functional teams.
Managing test cycles
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, SharePoint, RTC, Lync, Net Meeting, RCPS, Remedy
SMART, PD, CI, GAR, Oracle Software, Lawson, PPM, CCO, PWARE, Liberator, Postar, Agent web
RECOGNITIONS
Rock Star award surcharge calculation for home
Rock Star award for training new team members
Rock Star award for job shadowing
Silver award for reducing RTC tickets by 49.8%.
Bravo Rewards for Excellent Customer Service.
Special Recognition for participation in ISO 9000 qualification.
Best in class for documentation.
PROFESSIONAL EXPERIENCE
IT Business Analyst - 2017 to present
Plymouth Rock Assurance Corporation, Boston, Massachusetts
Write Business Requirements & Functional Requirements home & Auto businesses.
Hold walkthrough of the BR & FR with Business, QA team, and development teams
Triage defects
Write and distribute meeting notes
Cross-training team members.
Facilitate meetings to discuss defects found in production with wide variety of stakeholders.
Business Systems Analyst II - 2004 - 2017
Liberty Mutual Insurance Company, Dover, NH
Led the project in reducing Service-Level Agreement (SLA) days by 50% in 2016.
Adhere to the projects time line and keep the upper management apprised of status, issues and progress.
Create RTC task, stories and defects for issues and enhancements.
Approve RTC Write Business Requirements & Functional Specifications stories for IT.
for Ad Hoc reports. Write Business Requirements & Functional Specifications for process changes and enhancements.
Cross-training team members.
Perform monthly and Period attestation testing and walkthroughs.
Perform Premium Legacy CM Management Walkthrough with E&Y auditors.
Facilitate meetings to discuss defects found in production with wide variety of stakeholders.
Active participant in Root Cause Problem Solving (RCPS) sessions on projects.
Grant or revoke ID access for application user and support staff for IMO space.
Communicate system issues and outages.
Represent as a voice of the customer at the daily IT huddles.
Perform Test Manager and Release Manager Duties with monthly and bi- weekly releases.
Create test strategies, tests plan and test scripts, inclusive of user interface and unit testing.
Evaluate data mapping for WCPOLS, CCO and PPM processes.
Developed training plan and mentor new staff.
IMS Financial - 2004
ACCOUNTEMPS, Portsmouth, NH
Responsible for policy cancellation, policy reinstatement, maintaining and updating RNC spreadsheet.
Generating policyholder statements and account analysis
Set up payment plan for auto insurance, adjustment journals, general ledger and analyze broker exception report for return commission.
Accounts Payable - 2003 – 2004
ACCOUNTEMPS, CSL INTERNATIONAL
Responsible for Accounts Payable duties using Lawson software, including coding of invoices, data entry, coding of tow and tug bills against the vessel history log, and auditing of and matching of invoices for payment batches. Also responsible for auditing and approving of expense reports for payments, check issuance, maintaining vendor information, calling vendors about issues on invoices or statements and create/maintain Excel spreadsheets.
Accounts Payable – 1991 - 2002
Motorola, Tempe, AZ / Albuquerque, NM
Responsible for full cycle Accounts Payable duties using Oracle software,
Troubleshot and corrected all redistribution reports; troubleshot and corrected inbound 820 Control Report, File and report preliminary registers; troubleshot and resolved all vendor inquiries.
Responsible for a weekly payroll of Motorola Labs employees.
Handled fixed asset retirement, asset depreciation, and generating asset loss and gain report.
Performed monthly bank reconciliation
Prepared and distributed all 1099 tax vendor reports.
Purchasing duties included qualifying vendors, obtaining quotes on products; coordinating lead times on orders, negotiating payment terms where needed and placing orders as needed.
Worked with new-hires and transferees on relocation packages.
Process Trainer
Motorola, Albuquerque, NM
Best in class for documentation.
Documented processes.
Implemented new processes.
Trained operators on new procedures and equipment.
Developed/implemented Manufacturing Engineering Memos for process changes.
Calculated Cp/CpK and GR&R for all critical processes.
Recommend and implement cost-reducing programs for process improvement.
Analyzes QA metrics and provides recommendations for continuous process improvement.
Quality Control Inspector - 1989 - 1991
HONEYWELL, DASD, Albuquerque, NM
Worked in areas of displays, digital map, integrated circuits, and flight controls.
Qualified CAT-D inspector (approved for weapons inspection programs).
Quality Control Inspector - 1983 - 1989
SYNTRON CORPORATION, Mountain View, CA
Final and in-process inspection of printed circuit boards to customer specifications, including bare board dimensional verification, TDR testing and art work-ins.
Quality Control Inspector - 1981 - 1983
STANFORD APPLIED ENGINEERING, Mountain View, CA
In-process inspection of printed circuit boards.
EDUCATION
BS Accounting, University of Phoenix 2009
Level 3 Agile Certification
Business Analyst Certification
Six Sigma Process Qualifications
Master SPC Certification
Qualified CAT-D inspector
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