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Human Resources Administrative Assistant

Location:
Louisville, KY
Posted:
March 05, 2019

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Resume:

FELICIA G. FALLS

**** ******* ****** **, **********, KY 40291

Ph: 502-***-****/ Email: ac8oem@r.postjobfree.com

SUMMARY

Dedicated Human Resources professional; focused on developing efficient processes using knowledge of recruiting, employee relations, training and development, employee engagement, and compliance. I hold a Bachelor of Business Administration degree with concentration in Human Resources.

QUALIFICATIONS

Proficient in Microsoft Office Software including Word, Excel, PowerPoint and Outlook

Superior Customer Service; ability to establish and maintain positive relationships with staff

Knowledge in employee retention and recruiting efforts

Effective problem-solver and decision maker; ability to motivate and encourage others to contribute to a team effort

Strong oral and written communication skills; exceptionally autonomous, persistent and competitive

Excellent interpersonal and negotiating skills; adaptable to new concepts and responsibilities

Proficient in handling diverse tasks simultaneously

Detail-oriented, efficient, organized professional with working knowledge of varied systems; possess strong analytical and problem-solving skills

Proficient in KRONOS payroll management software, ADP website, and E-Verify citizenship verification website

Process Workman’s Comp cases accordingly

EMPLOYMENT

Human Resources Assistant & Quality Coordinator

The Good Samaritan Society 1/2015 – 5/2018

Explain human resources policy and procedures to all staff and assist with terminations/corrective actions

Respond to employee questions during entrance and exit interviews

Interview potential staff members and complete on-boarding process

Record keeping and processing (i.e.- payroll, PTO, staff vaccinations, Workman’s Comp cases, employee files)

Host orientations, QAPI meetings, and facility tours

Facilitates the creation and completion of action plans for deficient areas within the facility

Facilitates the QAPI Committee, ensures that QAPI addresses all systems of care and management practices, including clinical care, quality of life, resident autonomy and choice and safety

Attend all local job fairs, develop/implement retention and employee engagement activities for recruitment and retention

Process payroll via KRONOS

Perform necessary screening, interviews, orientation and other functions related to the new hire and volunteer application and orientation process

Provide support and services to residents and resident family members

Enrollment Specialist

Humana Inc. 2014 - 2015

Resolve issues, inquiries, and concerns from members

Provide attention to detail and analytical skills to ensure accuracy of member applications

Use enrollment systems including CI, AE, CCP2, GCP, Spidar, FastApp, Marx, and Litton to accurately enroll members

Respond to inquiries and resolve enrollment discrepancies with Humana software systems

Deputy County Clerk

Jefferson County Clerks Office 2013 - 2014

Assisted the general public with payment of property taxes for motorized vehicles

Maintained financial records, employee files and business correspondence county wide

Maintained records for vital statistics, registration of voters and assisting during elections

Enforced policies and procedures according to KRS laws

Dental Assistant 2010 - 2012

Binkley Endodontics

Served as an infection control officer, prepared and sterilized instruments and equipment

Instructed patients on oral care following surgery or other dental treatment procedures, such as the placement of restorations

Provided direct patient care in all procedures, including pediatric dentistry and oral surgery

Scheduled and confirmed patient appointments and verified insurance benefits

Assist with interviewing of potential office staff

Administrative Assistant/Reuse Technician/Patient Care Technician 2008 -2010

DaVita Dialysis

Managed front office and assisted charge nurse with multiple tasks including Human Resource duties

Verified insurance, claim filing, accounts receivable & payable

Maintained patient records using Microsoft Office formatted statistic reports as well as physical charting

Admissions Coordinator/ACU Liaison/Receptionist 2003 - 2007

Apollo Group: University of Phoenix

Advised undergraduate and graduate students regarding admissions, degree completion requirements, and financial aid

Acted as a liaison between employees and Human Resources for compliance requirements

EDUCATION

2015-2018 Strayer University

On-line

4.0 GPA, Honors Student

AFFILIATIONS

The Society of Collegiate Leadership & Achievement

President’s Office Student Council

National Honors Society

REFERENCES

Professional:

Christina Wideman

Nursing Home Administrator- The Good Samaritan Society

404-***-****

Amanda Kleber

Director of Human Resources- The Good Samaritan Society

502-***-****

Personal:

Carrie Kidwell

502-***-****

Iman Martin

502-***-****

Jonathan Beck

919-***-****



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