Human Resources Administrative Assistant
Resume:
FELICIA G. FALLS
**** ******* ****** **, **********, KY 40291
Ph: 502-***-****/ Email: ac8oem@r.postjobfree.com
SUMMARY
Dedicated Human Resources professional; focused on developing efficient processes using knowledge of recruiting, employee relations, training and development, employee engagement, and compliance. I hold a Bachelor of Business Administration degree with concentration in Human Resources.
QUALIFICATIONS
Proficient in Microsoft Office Software including Word, Excel, PowerPoint and Outlook
Superior Customer Service; ability to establish and maintain positive relationships with staff
Knowledge in employee retention and recruiting efforts
Effective problem-solver and decision maker; ability to motivate and encourage others to contribute to a team effort
Strong oral and written communication skills; exceptionally autonomous, persistent and competitive
Excellent interpersonal and negotiating skills; adaptable to new concepts and responsibilities
Proficient in handling diverse tasks simultaneously
Detail-oriented, efficient, organized professional with working knowledge of varied systems; possess strong analytical and problem-solving skills
Proficient in KRONOS payroll management software, ADP website, and E-Verify citizenship verification website
Process Workman’s Comp cases accordingly
EMPLOYMENT
Human Resources Assistant & Quality Coordinator
The Good Samaritan Society 1/2015 – 5/2018
Explain human resources policy and procedures to all staff and assist with terminations/corrective actions
Respond to employee questions during entrance and exit interviews
Interview potential staff members and complete on-boarding process
Record keeping and processing (i.e.- payroll, PTO, staff vaccinations, Workman’s Comp cases, employee files)
Host orientations, QAPI meetings, and facility tours
Facilitates the creation and completion of action plans for deficient areas within the facility
Facilitates the QAPI Committee, ensures that QAPI addresses all systems of care and management practices, including clinical care, quality of life, resident autonomy and choice and safety
Attend all local job fairs, develop/implement retention and employee engagement activities for recruitment and retention
Process payroll via KRONOS
Perform necessary screening, interviews, orientation and other functions related to the new hire and volunteer application and orientation process
Provide support and services to residents and resident family members
Enrollment Specialist
Humana Inc. 2014 - 2015
Resolve issues, inquiries, and concerns from members
Provide attention to detail and analytical skills to ensure accuracy of member applications
Use enrollment systems including CI, AE, CCP2, GCP, Spidar, FastApp, Marx, and Litton to accurately enroll members
Respond to inquiries and resolve enrollment discrepancies with Humana software systems
Deputy County Clerk
Jefferson County Clerks Office 2013 - 2014
Assisted the general public with payment of property taxes for motorized vehicles
Maintained financial records, employee files and business correspondence county wide
Maintained records for vital statistics, registration of voters and assisting during elections
Enforced policies and procedures according to KRS laws
Dental Assistant 2010 - 2012
Binkley Endodontics
Served as an infection control officer, prepared and sterilized instruments and equipment
Instructed patients on oral care following surgery or other dental treatment procedures, such as the placement of restorations
Provided direct patient care in all procedures, including pediatric dentistry and oral surgery
Scheduled and confirmed patient appointments and verified insurance benefits
Assist with interviewing of potential office staff
Administrative Assistant/Reuse Technician/Patient Care Technician 2008 -2010
DaVita Dialysis
Managed front office and assisted charge nurse with multiple tasks including Human Resource duties
Verified insurance, claim filing, accounts receivable & payable
Maintained patient records using Microsoft Office formatted statistic reports as well as physical charting
Admissions Coordinator/ACU Liaison/Receptionist 2003 - 2007
Apollo Group: University of Phoenix
Advised undergraduate and graduate students regarding admissions, degree completion requirements, and financial aid
Acted as a liaison between employees and Human Resources for compliance requirements
EDUCATION
2015-2018 Strayer University
On-line
4.0 GPA, Honors Student
AFFILIATIONS
The Society of Collegiate Leadership & Achievement
President’s Office Student Council
National Honors Society
REFERENCES
Professional:
Christina Wideman
Nursing Home Administrator- The Good Samaritan Society
Amanda Kleber
Director of Human Resources- The Good Samaritan Society
Personal:
Carrie Kidwell
Iman Martin
Jonathan Beck
Contact this candidate