YAN CHEN

*** -*** * **. ** Calgary AB T*G *T*

403-***-****

ac8odv@r.postjobfree.com

Professional Summary

A dental receptionist with over 4 years of experiences seeking a part time position in which my skills and expertise can be fully utilized.

Core Qualifications

• Proficient in dental office management computer program

• Understand of all confidentially laws and procedures

• Knowledge of dental and medical terminology

• Experiences with many different types of insurance and their coverage plans

• Able to work as Chair-side dental assistant as needed

• Friendly service offered to all customers and staff

Language Skills

• Proficient in English

• Native fluency in Mandarin Chinese

Experience

Sun Dentistry Dentist Receptionist

Burnaby BC Canada June 2014 – Jan 2019

• Answer phone calls and answer questions

• Take detailed messages

• Make and confirm appointments with patients

• Pull and update patient files after each appointment

• Greet patients when they come in and direct them to the correct office

• Order office and dental supplies

• Check patient’s ID and insurance’s card

• Contact insurance companies regarding coverage and payment plans

• Perform clerical duties, such as copying faxing filing emailing etc.

• Gathering patient’s medical history information

• Billing patient and gather the signed claim forms.

• Collect patient and insurance’s payment and enter the payment to system

• Print patient’s receipt and make next appointment

• Ask patient to write google and facebook review

• Send payment notices to insurance companies and patients

• Refund patient pre-paid payment or insurance over payment if need

• Enter and scan patient’s information into dental software system

• Give patient some free gifts as needed

• Sent pre-determation for patient to insurance if they need.

• Print doctor’s day end report and the whole practice day end report

• Try to follow up patient’s recall

• Follow up patient’s pre-determation with their insurance company

• Contact dental lad if needed

• Contact specialist if patient need and Doctor direct

• Enter Doctor’s information to system and schedule their working time

• Schedule staff working time

• Update office fee guide each year

• Print month end and year end report if needed

Education

Chengdu University of Science and Technology Sept 1986 - Aug 1990

• Bachelor’s Degree in Engineering

Reference

Available upon request

Hobbies

• Playing badminton

• Cooking and learning different about cuisines

• Reading novels and listen audiobooks

Contact this candidate