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Customer Service English

Toronto, ON, Canada
March 04, 2019

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Hadj Attou

- *** Burnhamthorpe Rd. West, L*B *E*, Mississauga - Cell phone: 647-***-**** - Email: Career Objective

To obtain a position in which my strong dedication, high degree of enthusiasm, and personal / professional qualities can be utilized at a highly respected and reputed company/organization. Summary of Qualifications

Multilingual: English, French, and Arabic

Strong communication and presentation skills as well as excellent inter-personal skills

Over 15 years’ experience working as Education administrator

Committed to professional excellence in appearance and manner

Highly motivated and possess excellent organizational skills

Computer and Internet savvy, including Banner, CAMS and CRM systems

Extensive experience in Teaching English as a Foreign language (TEFL), English for Specific Purpose (ESP), and French language

Professional Experience

Manager, Student Sponsorship Liaison Office, Community Engagement and Corporate Relations Department, Canadian University Dubai (CUD), United Arab Emirates (UAE) Sept. 2014 - May 2018

• Developed, executed, and managed student scholarship and sponsorship programs

• Executed and monitored corporate partnerships to support the University recruitment

• Developed and maintained high level partnerships with over 30 organizations including local government entities

(Ministry of Presidential Affairs, Dubai Police and Municipality), and foreign entities like Bahrain Ministry of Interior, and SOKOTO State Scholarship Board of Nigeria

• Increased local and international recruitment and admissions by providing customer service of high standard

• Collaborated and coordinated with internal Depts. including Admission and Recruitment, Finance, and Registration to maintain on CAS and CRM systems scholarship and sponsorship data of about 100 sponsored students recruited yearly

• Generated and added an average of CAD 3/- million a year to the university income

• Provided advising and guidance to students about course registration, time management, study skills and student success

• Organized academic awareness sessions for sponsored students in presence of their sponsors and academics

• Arranged meetings with representatives of Corporates, Government and Community Organizations to increase awareness about the University vision and mission, and to develop Memorandums of Understanding (MOUs) Student Development and Organizations Coordinator, Office of Student Affairs, American University of Sharjah (AUS), United Arab Emirates March 2008 - July 2014

• Planned, implemented and coordinated extra-curricular and co-curricular activities, student leadership programs, social events, and sports events

• Developed, implemented and oversaw policies and procedures on a range of student activities

• Organized student educational and cultural international trips from facilitating the necessary arrangements and requirements, to providing supervision of the student groups during the trips, namely to Europe, Asia, and USA

• Coordinated with internal units (Public Relations, Student Employment Services, Finance Department, Public Affairs, Media Department, Procurement Department. and Travel Office to perform a wide variety of tasks including banner requisitions, publications, press release

• Provided administrative support, consultations and guidance for student organizations on issues of establishing new groups, recognition, programming, organizational problem solving, and funding

• Maintained students’ organizations database on Banner system Student Residential Life Supervisor, American University of Sharjah (AUS), UAE July 2004 - Feb. 2008

Responsible for overseeing the day-to-day activities in the residential halls

Ensured a safe and congenial living, learning community with focus on the students’ education

Encouraged personal development and studying by providing support, advising through awareness programs including study skills, time management, and stress management

Monitored attitudes and behaviors of resident students

Responsible for enforcing residential halls’ policies, and responding to medical and non-medical emergencies Instructor, AlKhawarizmi International College, Abu Dhabi, UAE June 1999 - June 2004

• Taught English as a Foreign language (EFL) and other related courses, including general writing skills, reasoning and communication, and business English

• Supervised and managed the implementation of new courses (course outlines, course contents as well as the testing and assessment system)

• Supervised and delivered French language courses for beginner and intermediate levels

• Provided counseling and guidance to students in learning strategies, student success and study skills

• Conducted courses in English language, interpersonal communication skills, and presentation skills for employees of Abu Dhabi Company for Onshore Oil Operations (ADCO)

• Provided career counseling and trained students in CV/resume writing, cover letter, and job interviews Freelance Translator in Algeria and UAE Sept. 1998 - June 1999

• Translated documents of various fields from Arabic into English and French, and vice versa Senior Teacher of English as a Foreign Language at a technical school in Algeria Sept. 1991 - June 1998

• Taught English as a Foreign Language (EFL) and English for Specific Purpose (ESP) Teacher of English & French at a comprehensive school in Algeria Sept. 1986 - June 1991

• Taught English as a Foreign Language (EFL), and French language Professional Development

Attended conferences, seminars and trainings in Algeria, and UAE on:

- Teaching English language skills: listening, reading, speaking, writing, and grammar

- Testing and Evaluation Systems

- Stress Management, and Time Management

- Assessing Suicidal Student and Self-mutilator

- Customer Service Excellence

- Planning & Organizing Skills

- Creative Problem Solving & Decision Making

- Diversity Management & Understanding Emotional Intelligence Education

ICDL Certificate (International Computer Driving License), including IT concepts, Access, and Power Point Abu Dhabi, UAE (2004)

Baccalaureate in Arabic Literature

University of Continuing Education, Saida, Algeria (1992)

Degree in TEFL (Teaching English as a Foreign Language), Institut Technologique de l’Education, Saida, Algeria (1986) Interests

Interests include inter-language, inter-personal skills, travelling, and Inter-cultutrism

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