Nicole Cruz Based in San Francisco

ac8oci@r.postjobfree.com

650-***-****

www.nicoleviviencruz.com

PROJECTS

Shipping Restrictions — Consumer Protection

Many types of goods cannot be sold in all 50 states, so shipping blocks are created to help business comply with state/local regulations. Financial impact:

● Enabled $57M 1P sales due to shipping blocks implemented in FY18.

Private Label Testing — Supplier Management

Regular communication with suppliers to ensure compliance with annual testing for Walmart’s private label products. Impact to date:

● Slashed failure rate from 20% to 11% of 4,000 total test reports in first month of FY19.

EXPERIENCE

Walmart eCommerce, San Bruno, CA — Junior Analyst

Sep 2018 - PRESENT

Manage numerous projects in parallel, requiring extensive data analysis linked to Product and Food Safety, resulting in:

● Expired complaints improvement from 27.1% in February of last year to 0.18% of this January.

● Huge increase in enabled sales from October to November, from $4.8M to $11.4M due to shipping blocks.

● Maintaining low rate of 0.09% for compliance related complaints below projected goal of under 0.50%.

Wells Fargo, San Francisco, CA — Compliance Analyst Nov 2017 - Sep 2018

Resolved over 500 cases of customer allegations against team members accused of unauthorized accounts openings. Casework was impactful towards:

● Risk Mitigation: Identified team members with high-risk sales metrics.

● Enforced Training Protocol: Active team members

underwent mandatory coaching when found guilty of a complaint case.

● Legal Action: Consolidated cases used critical evidence against guilty team members in the event customers wanted to go to court.

EDUCATION

San Francisco State

University — B.A. Economics

2015 - 2017

College of San Mateo

2012 - 2015

SKILLS

● Data formatting

(vlookups, pivot tables)

and analysis in Excel for

all projects reported for

KPIs.

● Running SQL queries with

Teradata to obtain product

specs for various tasks

related to shipping

restrictions and product

recalls.

● Navigating Purchase Order

activated requests in ICIX

(a Salesforce platform)

which provides record of

products that require

confirmation of updated

safety testing reports from

Supplier.

● Outreach using Outlook

with external

suppliers/vendors for

regulatory compliance and

internal teams.

INDUSTRY EXPERIENCE

● eCommerce

● Internet

● Financial Services

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