Irma J. Malbroue
Humble, TX 77338
A position in the customer service, loan processing or assistant administrative
area, requiring initiative and the ability to multitask.
Education and Training
Bracey‘s Home Health Care, Killeen,TX Certificate, Certified Nurses Assistant
Southwest Academy, Houston,TX High School Diploma.
Long Star College Pursuing Associates in Business
May 2017-Present, Loss Mitigation Specialist, Shellpoint Mortgage Servicing, Houston, TX
Inbound/outbound calls with homeowners to assist in finding away to keep their home or help without going into foreclosure, reviewing documents, communicating with coworkers and homeowners via email to resolve issues, taking escalated calls, taking financials to find the best workout plan for the homeowner, transferring call to proper department and assisting anyway I care to resolve the issue at hand.
June 2015-May 2017, Service Coordinator/Receptionist, Group1 Automotive, Houston, Tx
Receiving inbound calls for different dealership across the country setting service times, canceling/ rescheduling service times, transfer to appropriate departments, and questions customer may have.
Sept 2014-Apr 2015 Assistant Administrative, Burnett Staffing, Houston, TX
Preformed data entry, filing, scanning, developed a manifest for incoming work from out sourced companies, pulled files off media to be added to electronic files that was scanned into PDF's and prep documents to be scanned.
Apr 2013-Jun 2014 - Document Processor, Ricoh, Houston, TX
Took Legal Documents transformed them into PDFs, built books, duplicated DVDs and CDs for companies in a timely matter.
Oct 2012-Feb 2013 -- Customer Service Tech Support, AT&T, Bellaire, TX
Provide technical assistance to computer system users and answered questions and resolve computer problems for clients in person, via telephone or from remote location. May provided assistance with concerns with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
June 2011-Oct 2012 -- Assembly, Burnett Staffing (Alcon), Houston, TX.
Built surgical packages for many different eye doctors throughout the world, to fit their needs. Shipped and packed in special instructions to the destination of preference.
Mar 2010-Jun 2011 -- Guess Service Assistant, Target, Houston, TX.
Assisted guests and team members with questions/issues, maintained front end, distribute items to different departments, and distribute cash to registers when needed.
Nov 2009-Apr 2010 -- Supervisor Tax Preparer, Jackson Hewitt, Houston, TX.
Prepared customer taxes, processed payments, issued tax refunds, daily balance processed, opened
and closed office, and resolved customer tax issues.
Mar 2009-Aug 2009 -- Account Service Specialist, Sprint Nextel, Temple, TX.
Answered customer calls, handled their accounts, taken payments,
retained their business, processed credit check for new accounts and
monitored other reps calls for quality and exceed productivity goals.
Oct 2007-Mar 2009 -- Loan Specialist, Covington Credit, Killeen, TX.
Ran the front desk, opened up the office, processed loan applications, took
payments, cashed checks, processed customer taxes, daily/ monthly close
out and prepared for annual audits.
Sept 2003-Oct 2007 -- Account Manager, GC Services, Killeen, TX.
Answering customer call about their bank accounts, Handled their accounts
provided information they needed, credit checks, processing orders,
canceled orders, Western Unions for account holders only, processed
claim lost/stolen or theft, and taking escalated customer calls.
Nov 2000-Sept 2003 -- Certified Nurses Assistant/Clerk, Scott & White Memorial
Hospital, Temple, TX
Admitted/discharged patients, processed orders from the Doctor, ran lab
work down to the lab, assisted patients in their care, and vital signs.
Jun 1996-Sept 2000 --Account Services, Convergy's, Killeen, TX.
Handled customer account for AT&T, processed credit check,
sit up new accounts, adjusted billing, took payments, offered new
services, monitored calls for my supervisor.
Strengths and Skills
Reliable, hardworking and good with people. General ledger, accounts
payable and accounts receivable. Proficient in Microsoft Word, WordPerfect, and Excel.
Carmenlita Lifsey HISD Teacher 713-***-****
Bebe Vaga Data Bank Production Manager 832-***-****
Elizabeth Lloyd OTC Team Lead 713-***-****
Collete Wade Ricoh Floor Supervisor 832-***-****