Operations Manager

MICHAEL TETA

Lake Ronkonkoma, NY 631-***-**** ac8oc9@r.postjobfree.com

OPERATIONS MANAGER – FINANCIAL AND BUSINESS SUPPORT PROFESSIONAL

Solutions-focused Assistant Operations Manager with a Bachelor of Science in Business Administration and a strong history of success of providing support to managers and leadership to employees. Develop and maintain filing systems, answer and direct phone calls, prepare regularly scheduled reports, organize and schedule appointments, and updated/maintain office policies/procedures while leveraging excellent oral and written communication skills. Strong qualifications executing administrative functions, assisting in daily office needs, and promptly addressing identified issues before they impact quality and performance. Advanced problem solving, time management, and administrative support skills in addition to the outstanding ability to prioritize work.

Core Competencies

Customer Service, Satisfaction, and Support Ad-Hoc Reports & Projects Staff Supervision & Training

Issue Resolution/Escalation Group/Team Collaboration Office Equipment Management Quality and Production Standards

Inventory/KPI Tracking Account Analysis & Reconciliation File, Sort, and Organize Paperwork & Data/ Data Entry

Technical Proficiencies

Microsoft Office Suite (Advanced Word, PowerPoint, and Excel), Kronos

PROFESSIONAL EXPERIENCE

BEST YET SUPERMARKET, Oakdale, NY 2013 – Present

Bookkeeper / Assistant Front End Manager / Closing Manager

Provide operational leadership and administrative support, including filing, faxing, and maintaining an organized and up-to-date database of various paperwork. Protect store assets by locking up and setting the alarm at closing, checking temperatures to preserve product freshness, and maintaining a safe and clean environment for both staff and customers.

ACHIEVEMENT HIGHLIGHTS:

Mentor, lead, direct, and empower a staff of up to 15 employees to not only meet, but far exceed performance expectations.

Leverage strong knowledge of office management systems and procedures oversee HR functions and operational functions, including staff performance review, weekly scheduling, and entering/reconciling employee hours for the store.

Ensured strict attention to detail, 100% accuracy, and completion while reconciling cash, debit, and card transactions.

KELLY BOYS SURF SHOP, Sayville, NY 2010-2012

Clerk

Exhibited high-level attention to detail and accuracy while providing administrative, clerical, and operational support within a retail environment. Held key-holder accountability for opening and closing the store.

ACHIEVEMENT HIGHLIGHTS:

Met company-defined goals by collaborating with staff to deliver high-quality customer-facing and value-added service to all customer to generate brand loyalty and repeat patronage.

Exhibited strong mathematical and organizational skills while managing shipment processing, including receiving, invoicing, unpacking, and organizing the shipment on the shelves.

EDUCATION

Bachelor of Science, Business Administration, St. Joseph’s College, Patchogue, NY, 2013

Associate of Science, Business Administration, Suffolk County Community College, Selden, NY, 2010

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