Customer Service Sales
Resume:
LISA M. LEFCHAK
*********@*****.***
Smyrna, Georgia
LinkedIn Profile: www.linkedin.com/in/lisamitchelllefchak
PROFESSIONAL OVERVIEW:
Talent recruitment, staffing management, business development and talent acquisition professional with experience developing and executing recruiting plans within both agency and corporate settings. Highly proficient in sourcing and staffing IT, executive level, administrative, manufacturing, light industrial, logistics and skilled trades. Experience recruiting, sourcing and managing remotely.
CORE STRENGTHS:
Corporate and Agency recruiting experience
Excellent time management and work flow abilities, maximizing the screening and pre-interviewing process, increasing efficiency and filtering unqualified matches
Experience in recruiting highly specialized resources in various industries including: IT, Accounting, Clerical/Admin/HR/Call Center, Light Industrial/Logistics/Supply Chain/Manufacturing, Sales/Marketing/Business Development, Property Management and Travel Industry.
Experience working remotely and collaborating with remote global teams
Experience with numerous applicant tracking systems including Avionte, eEmpact, PeopleSoft, HireBridge, Taleo and ADP.
Expert in the use of new media methods for talent recruiting including social networks LinkedIn, Twitter, Facebook, networking, etc. and excellent Boolean searching skills.
Leadership, decision making, coaching and mentoring, communication, adaptability, multitasking, problem solving, negotiation and self-motivation.
PROFESSIONAL EXPERIENCE:
Ambassador Personnel
Recruiting Branch Manager Consultant, Douglasville GA
6/2018 – 12/2018
Direct operations, recruiting, customer care, human resources and sales
Manage and coach team on effective methods to source, manage and staff high volume accounts - light industrial, logistics and skilled trades, administrative, call center, human resources and IT
Evaluate conditions of the local market and determine new opportunities for sales
Provide coaching and training of branch’s team, ensure motivation
Identify which areas of business must be improved and suggest solutions in order to cope with ongoing issues
Manage employee and customer satisfaction issues in real time
Improve the reputation and presence of the branch
Management and coaching of 2 on-site managers and 3 recruiters
Managing and improving branch’s P&L by cutting unnecessary expenditures and purchases
SelecSource Staffing
Branch Manager – Atlanta, Georgia
4/2015 – 6/2018
•Promoted to Branch Manager from Staffing Coordinator within 6 months.
•Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding. Creatively source high-caliber candidates by leveraging recruiting software, social media, cold calling and employee referrals.
•Coordinated and encouraged cost effective and efficient recruiting efforts to maximize available talent in conjunction with current and projected client needs.
•Experience in recruiting for the following positions and industries: IT, executive level management, logistics management, manufacturing management, operations management, administrative, accounting, light industrial, legal.
•Familiar with GMP’s in both medical and food manufacturing.
•Managed effective gross profit strategies, business projections and expense control.
•Directed and managed sales activities, including face-to-face customer contact to create and develop good business relationships with existing and inactive clients to retain and grow additional revenues.
•Managed all HR and staffing functions, including recruiting, interviews, counseling and corrective action, benefits administration, payroll, employee terminations, etc.
•Improved profitability through sales, forecasting, and negotiation; decreased expenses by streamlining training and reducing unbilled overtime.
•Lead team to acquire Best In Staffing Award for 2015, 2016, 2017 and 2018. Only two percent of staffing agencies are awarded Best in Staffing in the US and Canada.
Kia Motors America
Consumer Affairs Analyst, Atlanta, Georgia
6/2012 – 4/2015
•Analyzed, coordinated and responded to all escalated customer cases as directed by established guidelines to avoid exposure and create a resolution.
•Administration and documentation of all customer cases in Clarify system including processing of goodwill requests, repurchase requests and replacement vehicle requests.
•Ongoing communication with attorneys, auto dealerships and customers to ensure excellent customer service and conflict resolution.
•Saved the Kia corporation approximately $800,000 during my tenure through excellent negotiation.
•Received numerous customer commendations.
The Home Depot Retail Staffing Call Center
Staffing Analyst (Seasonal Contract Position) Atlanta, GA
11/2011 – 5/2012
•Position involved analyzing the qualifications of candidates, focused on excellent customer service and applicable experience in order to qualify or disqualify for employment with The Home Depot stores
•Responsible for interviewing candidates to staff the Home Depot stores throughout the United States.
•Analyzed hourly candidates as well as department supervisors by using behavioral pre-screening techniques for the Retail Staffing Call Center.
•Consistently scored high results for quality and metrics (averaged 98%-100% weekly). High call volume averaging 290-350 calls per week.
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Prudential New Jersey Properties, New Jersey Realty
Realtor, East Brunswick, NJ, and Monroe Twp. NJ
8/2002 – 8/2011
Top producing realtor specializing in central New Jersey (residential and commercial properties). Certified in international employee relocation for large corporations throughout New Jersey and New York. Average yearly closed sales between 8 and 15 million. Consistently received positive feedback from clients and created repeat business by developing long-term relationships with customers who in turn referred my services to friends and relatives. Earned highest marks for customer service, company-wide. Consistently generated additional revenue through skilled sales techniques and excellent customer service. Recipient of Multi-Million Dollar Sales Award for nine consecutive years.
Education:
Associates Degree – Dover Business College
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