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Customer Service Engineering

Fayetteville, AR
March 04, 2019

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Morgan Peine

**** * ****** *** *** ***, Fayetteville, AR 913-***-****


Experience working in group and team settings, scheduling meetings, teaching peers. Experience in customer service providing the most enjoyable experience possible for guests. Established valuable connections with companies for research and educational purposes, created social and educational events. Education

Candidate for Bachelor of Science in Biomedical Engineering, GPA: 3.29 May 2019 University of Arkansas, Fayetteville, AR

Engineering Projects

Mobile Knee Blocker – Senior Design Project

• Collaborating with a team and a physical therapist to create a new piece of therapy equipment

• Designing and building a knee block to assist in standing exercises during physical therapy

• Incorporated current needs with innovation to help patients with Parkinson’s or stroke patients Biosystems Project - Water Filter

• Constructed a water filter out of common materials to learn how basic skills can aide the world’s issues

• Competed against the class for the cleanest water tested with spectroscopy SAL – Slide Action Labeler

• Designed and built a 3-D printed device to help mentally and physically disabled workers at Johnson County Developmental Supports in label test tubes in a more accurate and efficient manner Work Experience

First-Year Engineering Peer Mentor University of Arkansas, Fayetteville, Arkansas May 2017-present

• Assisting freshman adjust to life as a college student

• Improving study habits, getting involved on campus and easing their transition into college

• Interviewing future candidates, editing mentees resumes, giving interview tips in a manner for growth Customer Service Manager/Front End Associate Walmart, Fayetteville, Arkansas November 2017-present

• Directing associates to fulfill necessary tasks while problem solving and achieving customer satisfaction

• Conducting money transfers, selling money orders, remote bill pay and check cashing

• Assisting customers in returning merchandise as well as promoting company values

• Solving customers problems and improving their experience Crew Member AMC Entertainment, Fayetteville, Arkansas, May 2017-November 2017

• Selling tickets as well as concessions to make every guest’s experience exceptional

• Creating solutions to any issues during their visit from Guest Services Leadership Experience

President/Secretary Engineering World Health, University of Arkansas, Fayetteville, Arkansas 2017-present

• Conducting officer and general member meetings

• Organizing fundraisers, outreach events, social events, and general meetings

• Assigning tasks to other officers and ensuring they are completed in a timely organized manor

• Reorganizing the structure and content of meetings as well as club documentation Lifeguard and Swim Lessons Instructor City of Gardner, Gardner, Kansas Summers of 2013-2016

• Writing lesson plans that follow a specific rubric for the level of lessons followed by teaching the lesson

• Teaching children in class and private lessons spanning ages from 4 to 12, alone and with a coworker

• Formulating step by step teaching approaches to ensure quality technique while maintaining enjoyment Team Captain Gardner Edgerton Engineering Club, Gardner, Kansas May 2014 – May 2015

• Compete in the national engineering competition put on by SourceAmerica including a technical paper, video description, and working prototype

• Conducting and scheduling regular team meetings and obtaining access to necessary equipment

• Communicating with local businesses such as Johnson County Developmental Supports Computer Skills

• Familiarized with SolidWorks, MATLAB, AutoCAD, and Microsoft Office

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