Nina Pepito

*** ** **** **, *******, WA, *****

ac8obp@r.postjobfree.com

323-***-****

EXPERIENCE

UCLA Health Services – Desktop Analyst 11/2017 – 1/2019

Duration: 14 month contract

●Partook in a hospital-wide Refresh project to migrate users from to newer hardware standards for a future Windows 10 integration, eventually becoming the co-lead of the project which finished 5 months earlier than planned.

●Led and trained other contractors in day-to-day operations, and submitted daily reports tracking project progress.

●Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and the strategic business plan.

●Managed user profiles, groups and computers into their organizational units on Active Directory.

●Provided on-call support with the Service Now Ticketing System.

●Handled support for installation, repair, and maintenance for laptops and desktops, including the hardware, operating systems, applications, and peripheral equipment to internal users both in person and remotely.

Mattel – EUC/Desk-Side Support Technician 5/2016 – 5/2016

Duration: 3 week contract

●Provided support maintenance of Windows and Mac machines, including hardware, operating systems, and peripheral equipment.

●Managed user profiles, groups and computers into their organizational units on Active Directory.

Nielsen – Desktop Support Technician 3/2016 – 4/2016

Duration: 2 month contract

●Imaged laptops and desktops for a Refresh project to migrate users from Windows 7 to Windows 8.1.

●Processed services on Active Directory for the company domain.

●Troubleshooted software and hardware issues with a heavy focus on Dell hardware and Microsoft products.

RMH Teleservices Asia Pacific Inc. – SME/Tier 2 Support for Dell 3/2014 – 3/2015

Duration: 1 year

●Analyzed and created reports of data specific traffic to improve and approve technical work for clientele demands.

●Facilitated the delivery of responsive and reliable technical solutions and information to tier 1 technicians.

●Developed templates and data management scripts for online application forms, interactive surveys, and knowledge-based articles.

●Troubleshooted for escalated hardware and software issues, answered and supported basic networking issues.

Convergys Philippines – Technical Support for Microsoft 9/2012 – 5/2013

Duration: 8 months

●Troubleshooted issues in Windows XP, 7, 8, Office, and other Microsoft legacy software products.

●Trained in basic smartphone and tablet related resolution for Windows Phone and Microsoft Surface.

EDUCATION

Kuala Lumpur Metropolitan University – Kuala Lumpur, Malaysia 2011 – 2012

Major: Bachelors of Science in Computer and Information Technology

Concentration: Honors in Information Technology and Information Systems

GPA: 3.24

CIIT College of Arts and Technology – Quezon City, Philippines 2009 - 2011

Major: Associate’s Degree in Information Technology

Concentration: Software Engineering

GPA: 3.5

SKILLS

●Familiar with managing and troubleshooting ISS Email Systems (O365, Outlook, Exchange and OWA).

●Knowledge of CCENT/CCNA Networking, including hands-on experience with DNS, DHCP, WINS and TCP/IP topics.

●Knowledge of C++, C#, SQL, MySQL, JQUERY, VB.NET, JAVA, JSP, HTML, ASP.NET.

●Advanced computer maintenance and repair with expertise in Dell and HP machines.

●Familiar with troubleshooting Adobe Imaging Suite and Microsoft Office Suite.

●Fluent in English and Filipino, with rudimentary knowledge of Japanese.

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