Customer Service, waiter and receptionist

Nasir Hassain

Doha - Qatar

Mobile: +974********

Email: **************@*****.***

OBJECTIVE

To work as a waiter in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a waiter in restaurants. Five years' experience as waiter in a multiple restaurants.

QUALIFICATION

Intermediate in commerce 2017

Sindh board (Pakistan)

Matriculation in science 2014

Karakorum Board Gilgit. (Pakistan)

Carrier Profile

Khyber Gate Feb 2018 to date

Order Taker

Key Responsibilities

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

• Should be able to provide recommendations and suggestions to guests upon request.

• Be knowledgeable of all services, facilities and products offered by the resturant.

• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

• Display excellent conversation skills and selling techniques at all times.

• Pay attention to guest orders, and know the menu thoroughly.

• Write down all information’s clearly. Highlight special requests.

• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

• Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.

• If the order has not been sent up by this time, a call must be placed to the guest to apologies and re- evaluate the delivery time..

• Able to perform all duties and tasks per the tasks required at the outlet.

• Assist the department to drive guest satisfaction by providing consistent guest experiences..

• Report positive and constructive guest feedback to the manager.

• Promptly handle guest queries, complaints and all issues in a professional manner.

• Have the knowledge and understanding to explain and perform up selling all items offered by the department assigned as well as offering alternatives or suggestions to guests. ARENA CLUB June 2014 till Jan 2018

Waiter

Key Responsibilities

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential f f food allergies)

• Prepare tables by setting up linens, silverware and glasses

• inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

• Communicate order details to the Kitchen Staff

• serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

• Carry dirty plates, glasses and silverware to kitchen for cleaning

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

• Follow all relevant health department regulations

• provide excellent customer service to guests

Skills

• Ability to communicate with the guests and anticipate their needs.

• Ability to smile and diffuse anger naturally.

• Have an enthusiastic and positive personality.

• Profound knowledge of customer service and of all beverage products and services. PERSONAL INFORMATION

Date of birth 20 April, 1999

Nationality Pakistani

Marital Status Single

Religion: muslim

Language Urdu (Proficient), English (Proficient)

Contact this candidate