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Customer Service Data Entry

Location:
Charlotte, NC
Salary:
15.00
Posted:
March 04, 2019

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Resume:

Shamika Lockhart

**** ********* ***** *********, ** 28214 704-***-**** ac8ob8@r.postjobfree.com Objective

Seeking a position in a fast-paced environment; with a growing company. In addition to goals toward advancement and stability.

Education

DIPLOMA 08/01/1994 CENTRAL PIEDMONT COMMUNITY COLLEGE

· Related coursework: General Studies

CERTIFICATION 10/01/2017-12/01/2017 URBAN LEAGUE

· Related coursework: Microsoft Office/ Customer service specialist CERTIFICATE 01/01/2009-04/01/2009 CAROLINA EYE TECHNICAL SCHOOL

· Related coursework: Optical Technician Training

Skills & Abilities

CORE SKILLS

· Microsoft word office suite: Word, Excel

· Strong quantitative and analytical skills

· Collaborative worker and team building ability

OPERATIONS

· Experience with advanced computer systems, such as Oracle, salesforce, HTML

· Knowledge of content management systems

· Proficiency with print systems, such as copier, fax, scanner and etc.

· Performed data entry along with 10-key to input benefits, invoices, remittance, and end of day balance. COMMUNICATION

· Recognition by management for top performer. Optimizing primary goals for business operations. Serving as the liaison between all departments to achieve a cohesive end result. LEADERSHIP

· As an Operation Specialist, I was well known to be zero hero. Providing a detail oriented, high level of job performance due the integral role I played in receiving no errors on customer accounts. Experience

OPERATION SPECIALIST 2 WACHOVIA/WELLS FARGO 11/02/1998-12/18/2017

· Analytical thought process to determine how adjustments may have an effect on the outcome.

· Collected, deposited and processed bill payments for large businesses.

· Researched and performed quality checks.

· Perform clerical work such as filing, faxing, copying.

· Scanned customers documents, invoices, remittance,and Explanation Of Benefits for online viewing.

· Served as an information resource to callers contacting our Customer Care Call Center.

· Sorted and distributed incoming mail and packages.

· Prepared outgoing mail and packages for postal service pickup.

· Maintained confidentially on HIPPA and sensitive customers. Page 2



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