OBJECTIVE

To obtain a responsible, multi-tasked and challenging position using data analytics, information systems, and customer service skills. Also, desire a clear opportunity to assume increasing responsibilities and develop leadership and management potential.

COMPUTER SKILLS/OFFICE EQUIPMENT

Microsoft Programs: Word, Excel, PowerPoint, Outlook (Intermediate Level), Project

Project Management Software: Project Libre, Visual Analyst 2016, Access

Other Programs: SharePoint, Adobe (Dreamweaver, Fireworks, Flash), Oracle/Banner, SARS, Unix/Linux, Android Studio

Web Browsers: Internet Explorer, Firefox, Chrome, Safari

Operating Systems: Windows (all versions), Mac OS X

Copiers/Faxes/Scanners/Phones: CISCO, IBM, Canon, HP

EDUCATION

University of Colorado Denver Business School – Denver, CO

Bachelors of Science in Business Administration with emphasis in Information Systems and Management

Graduation Date: 5/12/18

Red Rocks Community College – Lakewood, CO

Associates of Arts Degree 5/12/2015

EXPERIENCE

Red Lion Hotel Corporation—Denver, Co Full Time IT Project Coordinator May 2018—January 2019

Duties for this position

Plan and coordinate project scheduling with business stakeholders

Keep Management informed regarding the progress of all project coordination activities.

Alert Management of problems/conflicts relating to the execution of assigned projects.

Creates and distributes correspondence relevant to the team, project and program for both internal and external distribution.

Develop and maintain accurate and complete files for projects and programs; continues this process in monitoring for integrity and completeness.

Obtain and ensure commitment to schedules from necessary team members.

Perform a wide variety of administrative duties as required to support project completion.

Create and maintain weekly and monthly reporting.

Create and maintain roadmaps for all applications

Track project tasks and milestones to ensure project delivers on time and with quality using Microsoft project

BBVA Compass Bank-- Denver, CO Part Time Teller, 2013 to 2016

Duties for this position:

Analyzing client account information, evaluate and send appropriate information to relationship bankers, performing teller corrections by balancing branch money intake, receiving incoming calls from BBVA Compass clients to analyze account information, determine if a check is fraudulent and forwarded to bank manager, provide customer service including, answering phone inquiries from members and area of operations employees to resolve various questions and concerns.

Provide support, advocate, and encourage “Open Door” policy by participating in a positive, productive, and engaging environment for associates.

Participate in marketing via referring clients to open credit cards, checking and business accounts, also advising possible investments to various money market accounts.

Prepared and completion of currency transaction reports and sent the information to our security department.

Red Rocks Community College-- Lakewood, CO Lead Clerical Assistant III, 2014 to 2015

Duties for this position:

First and foremost, this position assisted 7 Academic Advisors, the assistant to the head of the department, and the head of the department

There was also some leadership with this position, which was managing two other employees at the front desk making sure that the daily tasks were completed, and training fellow employees for the job.

This position included but was not limited to screening calls, scheduling appointments, returning phone calls, basic administrative tasks (making copies/refilling supplies), assisting students with enrolling in classes, answering emails.

This position also included dealing with different policies like FERPA.

The Fauquier Bank -- Manassas, VA Head Teller, 2009 to 2012

Duties for this position:

The responsibilities for this position included analyzing client account information and evaluating and sending appropriate information to customer service representatives.

Teller responsibilities included preparing corrections to balance the branch money intake, completing audits for tellers on the teller line whether they were in branch or out of branch, running daily settlement reports for the branch, and making sure that there were no mistakes and/or errors.

Also, provided referrals for customers to various departments where they were able to fulfill their financial needs.

Prepared and completion of currency transaction reports and sent the information to our security department.

Branch Banking & Trust (BB&T) -- Manassas, VA Certified Senior Commercial Teller, 2005 to 2008

Duties for this position:

Analyzing client account information, evaluate and send appropriate information to relationship bankers, performing teller corrections by balancing branch money intake, receiving incoming calls from BB&T clients to analyze account information, determine if a check is fraudulent and forwarded to bank manager, provide customer service including, answering phone inquiries from members and area of operations employees to resolve various questions and concerns.

Provide support, advocate, and encourage “Open Door” policy by participating in a positive, productive, and engaging environment for associates.

“Certified Teller Mentor” - provided service to help fellow employees learn how to effectively complete daily tasks.

Complete procedural audits, checking the validity of functions performed by employees.

Participate in marketing via referring clients to open credit cards, checking and business accounts, also advising possible investments to various money market accounts.

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