Santina Weller

*** ******** **

ac8o9a@r.postjobfree.com

289-***-****

Key Skills

Customer Service experience with excellent communication skills

High Knowledge in Microsoft Office Word, Excel, Access database, Power point, Outlook, Microsoft Works, Word Perfect and Publisher.

Ability to think logically, strategically to detect problems and find solutions.

Excellent project management and resource planning skills

Highly efficient at conducting seminars, making presentations and providing training on SAP modules

Strong organizational and prioritization skills.

Capable of Multi-tasking, working under pressure situation and meeting deadlines.

SAP Super user, SAP Retail Master Data Consultant

Ability to detect failures or inefficiencies and provide quick and feasible solutions. Knowledgeable in JAD system and building Plan-o-grams

Food Handlers, WHMIS and Health and Safety Certificate

Professional Qualifications

Single Point

August 2018 – Present

Inbound / Outbound Customer Service Representative

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and customer concerns

Document and update customer records based on customer needs

Make Outbound Warm and Cold Calls

Promote and Sell Products and Services and assertively persuade customers to buy products by demonstrating how services meet customer needs.

Use scripts to provide information about product features, prices and benefits

Book Maintenance appointments as per customer needs

Verification Officer. Verify sales made by agents as per client specifications.

Pusateris Fine Foods

January 2018 – April 2018

Deli Expert

In charge of daily ordering and replenishment of merchandise based on sales, budgets and forecasting

Full service deli clerk responsible for serving and stocking deli counters.

Full service Home meal replacement Clerk responsible for production and sales of all in store HMR items

Responsible for opening and closing procedures of the bakery and deli including department clean ups

Garbo Group Inc. June 2016 - Feb 2017

Customer Service Coordinator

Customer Service calls incoming - replenishment inquiries, rep assistance

Plan-o-gram & Backer Card inquires, fixture & signage, damages, returns, PODs

Process Orders for replacements new stores, fixture replacements, pegs and panels panels

Maintaining service schedule (CI and Garbo) for Shoppers and Loblaw’s; fixture type, service cadence, service rep

Updating service cadence based on peak times (holiday season, summer sunglasses season and high performing stores.

Submits tracking numbers to customers and Requests freight quotes for LTL shipments.

Coordinates new or renovation stores: including POGs, ship dates, fixtures, signage, service dates. Includes Trade shows and special events where rep service is required

The Home Depot Canada May 2011-June 2015

Master Data Management/Data Governance Analyst

Day to Day operations using the SAP System to Create, Process, and Maintain all article master data

Creating Solution Design & Map Processes to meet the ongoing functional requirement.

Managing daily information and process data flow with of sales through Operational departments.

Validate all article master data and identify any issues with the data or the related sites

Ability to review deliverables for completeness and quality, and to think through a problem and determine the appropriate solution based upon supply chain principals, logic and common sense.

The Home Depot Canada June 2010-May 2011

Purchase Order Analyst (Contract)

Highly Knowledge in SAP, BI and BEX queries and when to use them.

Responsible for analyzing documents and reports, attending various training programs arranged by the management.

Processes all incoming and outgoing purchase orders and store requests manually and/or with the use of upload systems using Excel

Allocating a reliable flow of product to meet customer demands while maintaining business objectives

Communicates with vendors for clarification or confirmation as needed

Gap Inc. Canada

October 2008 - June2009

Loss Prevention Agent

Ability to Maintain Observations and Satisfying the Four Steps for a Successful Apprehension.

Successful in making multiple Apprehensions and Recoveries of merchandise.

Responding to emergency situations in accordance with standard procedures. Identifying and correcting Risk Management issues (e.g. blocked fire exits, safety and fire hazards).

Integrity investigations – with the LP manager, conduct investigations and interviews, in a timely and professional manor utilizing behavioral analysis techniques.

Wal Mart Canada

November 2006- September 2008

Claims / RTV Associate

Checks damaged, deleted, and defective goods to Return-to-Vendor inventory in the computer. Obtains vendor return authorization for items and ships out.

Updates order management system to ensure orders are closed out once completed or canceled

Submits tracking numbers to customers.

Requests freight quotes for LTL shipments

In charge of daily ordering and replenishment of merchandise based on sales, budgets and forecasting

Additional Skills and Training

Food handlers, WHMIS and Health and Safety certificate

International Academy Of design and Technology- 2001 (Television Production and film)

Wilton School of Cake Design - 2009-2011 Certified in Teaching and the technique of ‘The Wilton Method of Cake design’

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