Resume

Sign in

Customer Service Representative

Location:
El Paso, TX
Salary:
15.00 per hour
Posted:
March 06, 2019

Contact this candidate

Resume:

SONIA OLIVAS

***** ********* *****

El Paso, Texas, 79936

915-***-****

ac8o8y@r.postjobfree.com

WORK EXPERIENCE

CITY OF SOCORRO TEXAS, SOCORRO, TEXAS

Code Compliance Inspector, Oct 2016 - Oct 2018

Determine the nature of code violations and actions to be taken, and issue written notices of violation; participate in enforcement hearings as necessary.

Prepare, organize, and maintain inspection records.

Examine permits, licenses, applications, and records to ensure compliance with licensing requirements.

Interview individuals to determine the nature of suspected violations and to obtain evidence of violations.

Monitor follow-up actions in cases where violations were found, and review compliance monitoring reports.

Prepare written, oral, tabular, and graphic reports summarizing requirements and regulations, including enforcement and chain of custody documentation.

Investigate complaints and suspected violations regarding illegal dumping, pollution, pesticides, product quality, or labeling laws.

Determine which sites and violation reports to investigate, and coordinate compliance and enforcement activities with other government agencies.

Observe and record field conditions, gathering, interpreting, and reporting data such as flow meter readings and chemical levels.

Inform health professionals, property owners, and the public about harmful properties and related problems of water pollution and contaminated wastewater.

Respond to questions and inquiries, such as those concerning service charges and capacity fees, or refer them to supervisors.

Planning Clerk, Aug 2014 - Oct 2016

Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.

Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.

Confer with department supervisors or other personnel to assess progress and discuss needed changes.

Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.

Requisition and maintain inventories of materials or supplies necessary to meet production demands.

Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.

Contact suppliers to verify shipment details.

Maintain files, such as maintenance records, bills of lading, or cost reports.

Distribute production schedules or work orders to departments.

Provide documentation and information to account for delays, difficulties, or changes to cost estimates.

Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.

Establish departmental responsibilities and coordinate functions among departments and sites.

Serve as liaisons between organizations, shareholders, and outside organizations.

Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.

Prepare bylaws approved by elected officials and ensure that bylaws are enforced.

Attend and participate in meetings of municipal councils or council committees.

EL PASO WATER, EL PASO, TEXAS

Customer Service Representative, Apr 2008 - Aug 2014

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Order tests that could determine the causes of product malfunctions.

EDUCATION

WESTERN TECHNICAL COLLEGE, EL PASO, TEXAS

Associate of Occupational Studies Degree HVAC/Refrigeration Technology, Nov 2007

R410-A Certified; Heat Pump Certified; Carbon Monoxide & Combustion Analysis

CERTIFICATIONS TEXAS DEPARTMENT OF LICENSING AND REGULATION

Texas Code Enforcement Officer October 2018



Contact this candidate