RYAN NÍDHÏ

Dallas TX, 818-***-****

***** ac8o8n@r.postjobfree.com

EDUCATION

Bachelor’s in Communications

Sydney University

Sydney, Australia

(2009 to 2013)

High School

Marist College Kogarah

Sydney, Australia

(2004 to 2009)

CORE COMPETENCIES

Business Analysis - Business process design - Workflow design - SDLC Management (Agile and

Waterfall, RUP) - Testing - Communication - Dashboards - Project Management - -

E-Procurement - Safe Agile, MicroServices, API Enhancement.

SELECTED ACCOMPLISHMENTS

•5+ years of experience as a Business Analyst in IT industry with solid understanding of Business Requirements Gathering, Translating Requirements into Specifications & Application Design.

•Proficient in Business Process Flow, Business Process Modeling, Business Analysis and testing various methodologies.

•In depth knowledge Agile/Scrum, Waterfall methodology, Use Cases, Software Development Life Cycle (SDLC) processes.

•Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous Testing

•Documentation in the form of Artifacts and Specs. Creation of industry standard documents such as BRDs, FSDs, User Stories and Use Case specs.

•Experienced in Scrum Practices like User Stories, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning, Sprint Review and Sprint Retrospective

•Experience in developing Business Requirement Document (BRD) and Functional Requirement Documents (FRD)

•Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

•Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

•Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.

•Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project

•Strong Customer Interaction Experience.

•Proficient with MS EXCEL spreadsheets.

•Strong expertise in Data analysis, Data mapping, and development of Databases for business applications in client/server applications

•Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

•Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

•Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

EMPLOYMENT EXPERIENCE

BMO HARRIS BANK May 2014 to October 2015

Peoria, IL BUSINESS ANALYST

The company was implementing new E-Doc software to enhance mortgage loan its reliable and secure

way to preserve critical information. the software allow the loan officer, underwriter and processors to

handle the document electronically and to upload and share document easily. E-doc use barcode

scanning technologies to specific loan file automatically. Attach document level to incoming fax's the

document go directly from fax to loan file the underwriter gets email notification what a fax receives.

Responsibilities:

•Develop wireframes, site maps and content inventories.

•Involved understanding the current business process, defining scope of the project along with position statement.

•Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.

•Created business use case, functional (FRS) and technical specifications for trading system.

•Involved in gathering the requirement with the SMEs to get the maximum information about the work-stream including Mortgage Servicing, Loan Monitoring, and Asset Management.

•Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.

•Worked in the environment involving Agile PLM (Product lifecycle management) Administration and configuration and customization, this includes the discussion and understanding the customer issues and defining the Agile Users/ Workflows/ Roles and Privileges.

•Documented reconciling financial data submitted by Servicers and Trustees for a mortgage loan servicing application.

•Created LOS Help desk and procedure for initial response to questions, issues and concerns,

development of FAQ list and online guides.

•Worked in the environment involving Agile PLM (Product lifecycle management) Administration and configuration and customization, this includes the discussion and understanding the customer issues and defining the Agile Users/ Workflows/ Roles and Privileges.

•Served as a managing Business Analyst for a mortgage compliance initiative to alleviate potential litigation.

•Worked to identify compliance issues and reviewed all existing mortgage documents for project.

•Actively involved in the requirements and design phases to ensure comprehensive test coverage for applications and interfaces, provide retro-actively for existing applications.

•Coordinated across stakeholders to prioritize defects; worked with SMEs to assist in testing processes,and oversee / collaborate with them on test plans • Worked closely with developers and support teams to build software to match requirements through deployment and maintenance phases of project

•Worked with test Lead and QA Manager to develop test plans and detailed functional and usability test cases for each deliverable of the software and project implementation services.

•Tracked and ensured visibility of the project and release using JIRA.

FOOTLOCKER November 2015 to March 2017

Cambridge, MA SYSTEMS ANALYST

The project was implementation of an in-house system to help footlocker review its current store

management system/ planning and allocation processes and design new ones for the future. In this role,

I spend much time and effort reviewing various store management systems and merchandise structures.

The new system provided the management with Merchandise Financial Planning, Item Planning,

Location Planning, and Assortment Planning. Also worked on Worked on Oracle Manufacturing and

Supply Chain Management modules including OM, Shipping and Execution, Pricing, Inventory, and AR.

Responsibilities:

•Served as a liaison between various business units and information technology groups.

•Understood functionality supported by the various web applications and the current system design and architecture. Identified and understood various products and services including mutual funds and retirement services.

•Responsibilities included leadership, planning, communication and coaching to ensure process and system improvement needs of Assortment planning and Demand Planning & Replenishment capabilities are met

•Support for an inventory management value assessment to improve financial performance and

the customer experience by reducing working capitals and supply chain costs and improving on shelf availability.

•Used ERP business user information to create prototype business models and related business

objects for Human Resources, Sales, Supply Chain and Finance which strongly supported ERP

configuration using business Process Modeling tool with UML and OOD.

•Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.

•Performed extensive data analysis with other functional analyst on data received from various sources and in different formats.

•Worked together with SMEs, architecture group and technical team leads to detail the interface,

customized based on different user roles and functions.

•Mapped the current and proposed process and conducted thorough GAP analysis

•Process mapping and Use case development - Created Use case specifications and preparing process flow diagrams, activity diagram and sequence diagrams to analyze requirements

•Co-authored Functional Requirements and Specification Document.

•Worked with information architects and creative groups in detailing the wireframes and depicting UI design.

•Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases.

KAISER PERMANENTE March 2017 – November 2017

Downey,CA BUSINESS ANALYST

The project was to develop a system that would allow efficient and timely management of all the relevant data which includes clinical, financial and administrative throughout the entire organization which would enable the sharing of the information among subsystems. Updating an existing quoting and enrolling program based on the business requirements and also integrated eligibility check application so application can check before offering plans.

Responsibilities:

•Managed and analyzed metric dashboard used in the generation of accurate and timely month end financial reporting.

•Created queries in Web Intelligence using a wide range of data sources for reporting purposes.

•Performed data reconciliation between sub-ledgers in Business Intelligence and PeopleSoft General Ledger Accounts specifically Account Reconciliation (A/R) and Accounts Payable (A/P) sub ledgers.

•Analyses internal financial reports and evaluate performance and trends.

•Utilize expertise in Business intelligence and Data Analytics to create solutions to business process issues.

•Using Agile methodology worked in conjunction with the business users and development teams, responsible for the creation and execution of application test scripts, scenarios, and test plans that validate initial business requirements.

•Created and managed user stories affecting the planning process on agile projects.

•Support deployed regions during month-end close processes, including oversight of utilization of Business Objects, GL Pharmacy accounting entries and reporting issues.

CITIBANK January 2018 to Current

Dallas, TX BUSINESS ANALYST

Responsibilities:

•Business analysis activities to support the build-out and implementation of tactical and strategic

deliverables related to the annual Tax Information Reporting cycle.

•Coordinated and interacted with stakeholders across the Citi enterprise.

•Execution and facilitation of business analysis activities for projects part of Commercial Cards pipeline.

•Analyzed the need and the problem statements coming from business and help them construct robust business requirements.

•Created or gathered business case as might be required to assist Head of Projects to support release prioritization.

•Identified opportunities for process improvement aligned with Global Team strategy.

•Integrated of current processes with the changes required to expand the Product base and enhance processing capabilities.

•Lead Business enhancements discussions at concept stage using the best techniques at a time.

•Lead & Manage requirements scope and apply the required change control process.

•Worked and collaborated across teams and units to ensure the scope covers the end to end process.

•Discuss & agree with technology partners on the best solution approach.

•Created, maintenance and coordination of project documentation, specifically related to scope

•management.

•Reviewed functional specifications and technical design documents, test cases and test results to support the scope end to end when requested.

•Ensure completeness of delivery from a solution and readiness perspective.

•Provided SME assistance and support to Wholesale cards operations and projects along with general operations management support as it might be required.

•Supported Knowledge library database creation and maintenance following the SME pathways.

•Managed critical issues and escalate to management when required.

•Timely reported of work stream progress on a regular basis. This will involve regular liaison with the Regional Project team and other local, regional, and global team, and attendance over phone at individual project working groups meeting.

•Responded for providing effective communications to all partners, stakeholders and user base,

•providing up-to-date information on success, failures, risks, ideas and suggestions for improvements.

•Developed and maintained strong requirements governance controls across Project Life Cycle.

•Worked with Release Management team, Projects team and UAT teams to ensure that all Wholesale cards projects are taken care of.

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