Customer Service
Resume:
Profile
Young, fun-spirited and hard-working kind of person. Always willing to learn new things, and try to enjoy my work while doing it. I’ve spent my entire career in customer service jobs, and have learned to work well with others. Employees tend to respond well to me, since I approach managing in different ways than most. I excel in science and mathematics, and I love finding new, more efficient ways to do things. I’m smart and can pick up new concepts fairly quickly; I’m also pretty handy with computers and Microsoft if needed. I pride myself in my hard work ethic and am always looking to learn new things to improve myself.
Education
City Colleges of Chicago Chicago, IL August 2018 - Present
Biology education – Graduating December 2019
Northern Illinois University, DeKalb IL September 2013 – December 2015
2.5 years at NIU in biological sciences with a specification in anatomy.
Oswego East High School, Oswego IL 2009-2013
Graduated in June 2013 with a GPA of 4.2; with all honors.
Experience
Dispatcher/Scheduler Fujifilm Graphic Systems, USA Hanover Park, IL July 2018 - Present
Ensure all service calls and installations are scheduled in a timely manner and properly communicated to the appropriate technician, regional manager, and sales personnel for each account.
Accurately maintain field technician schedules to ensure technicians with proper training are assigned to appropriate service call.
Maintain and distribute installation spreadsheet with detailed installation dates and field technician assigned to project to appropriate personnel.
Enter and update pertinent date in the ASTEA system.
Assist schedulers in other territories as needed.
Server at Sweet Baby Rays, Elk Grove Village, IL May 2017 – July 2018
BASSETT Certified.
Ensure guests have an enjoyable experience with good customer service.
ALWAYS smile at your customers.
Service them in an efficient manner.
Do any and all side-work required of me, and more if needed.
Hostess/Server Walker Brothers Original Pancake House, Arlington Heights, IL September 2016 – October 2017
Hosting I had to seat people, check people out, and run carryout’s.
Handle lines out of the door on weekend mornings, with big groups and long waits.
Handle customers complaining while checking out and/or waiting in line.
Take, bag, and give carryout to customers.
Shift Supervisor for Wendy’s, Schaumburg, IL February 2016 – April 2017
ServSafe Manager Certification
Run shifts without supervision to get the restaurant ready for opening and/or cleaning it to close.
Typically run 10-hour shifts without a break.
In charge of the employees, all customers, and making sure they are all well cared for.
Also, did reviews for the employees and was in charge of our monthly bulletin boards.
Swim Instructor [for DeKalb Park District], DeKalb IL June 2015 – May 2016
WSI certified through Red Cross until May 2018.
Instruct students the basics of swimming, providing special guidance about different strokes and styles.
Ensured all health and safety regulations were maintained and practiced around the pool at all times.
Resolved complaints from parents related to the pool and/or lessons.
Conducted a special teaching program for kids with special needs.
Certifications
BASSETT Certification
Manager Food Handling ServSafe Certification
References
Jenny Kampert
Fujifilm Graphic Systems, USA
Dave Etnyre
Assistant General Manager
TravelCenters-TA-Petro
Maleah Morrow
Legal Secretary
Masuda Funai
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