Samantha Koza

La Habra, CA

562-***-****

ac8o6b@r.postjobfree.com

SUMMARY

Highly motivated, enthusiastic and dedicated individual with the following skills:

Client driven customer service professional with excellent written and verbal skills

Exceptional communication skills and ability to work without supervision

Attention to detail and commitment to task

Demonstrates the ability to prioritize assigned work and complete in a timely manner

Effectively apply new concepts and knowledge

Works well in a fast-paced environment

PROFESSIONAL EXPERIENCE

Front Office Manager

Katie Raber's Face and Body Esthetiques, Huntington Beach, CA

March 2018 to Current

Efficiently oversee all administrative duties for a high volume face and body spa

Responsible for customer service, processing and maintaining client information; ensuring 100% confidentiality at all times

Maintain up-to-date knowledge of product and services

Manage spa appointment calendar, organized massage therapists and scheduled treatment appointments

Massage Therapist

Woods Chiropractic, Whittier, CA

April 2007 to February 2018

Interacted with clients in a friendly and professional manner

Consulted with clients to determine massage needs and special requests

Natural ability to plan massage sessions that relieve stress, tension and promote relaxation

Perform a wide range of massage and therapy techniques including deep tissue and sports massage

Consistently increase client satisfaction through skillful service and friendly manner

Guest Services Agent

Spa Bar, Long Beach, CA

January 2006 to April 2007

Greeted guests in a friendly and professional manner

Processed registration transactions

Professionally answered telephone enquires

Promoted store products and services

Performed administrative duties according to established procedures

CERTIFICATIONS AND LICENSES

Phlebotomist Certification

State of California

Licensed Massage Therapist

State of California

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