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Medical Assistant Customer Service

Cypress, CA
March 06, 2019

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Myvel Shaker

Address: ***** *********** **. *******, **, 90630

Cell: +1-714-***-****


Career Objective

To obtain a position as a Clinical Laboratory Scientist

Professional Experiences

Medical Review screener May 2017 – present

Logistics Health Incorporated, United Health Group, and Optum CA

Review medical records and request diagnostic Laboratory exams if needed.

Check and update medical records with the recent diagnostic testing.

Check physician’s notes to ensure that there are accurate and complete.

Infection Prevention and Control coordinator June 2013 – May 2017

Promise hospital, East Los Angeles, CA

Check all the laboratory reports for the microorganism, and CBC for determination the type of infection.

Provide consultation on all laboratory activities and reporting them to Infection Prevention and Control Committee.

Work under the supervision of the Director of Quality and Risk Management.

Medical Instructor November 2012 – June 2013

Career collage of America, South Gate, CA

Teach medical assistant course.

Clinical Laboratory Scientist January 2009 – January 2011

Greek Community Hospital, Cairo

Carefully reviewed test results for accuracy.

Performed both routine and emergency maintenance on laboratory instruments.

Prepared specimens for analysis and established proper chronological priorities in testing.

Maintained current knowledge of developments in technical instrumentation.

Quickly responded to and resolved all customer service issues in a timely manner.

Created worksheets and logged samples correctly into the computerized tracking system.

Internal Medicine Provider January 1995- July 2009

Assuit General Hospital

Professional Certification and Licensure

Clinical laboratory scientist (Generalist), state of California license #MTA 02011636 Exp 8/2020

MBBCH, Faculty of Medicine, Assuit University, Assuit, Egypt


Knowledge in using various computer programs such as Microsoft Word, Excel, PowerPoint, and database software.

Excellent verbal and written communication skills, particularly in a team setting.

Strong interpersonal skills to effectively and diplomatically interact with others.

Ability to maintain equanimity in the face of resistance or indifference.

Ability to handle and protect confidential material.

Ability to perform and multitask under the pressure of frequent interruptions and distractions in a time-sensitive fashion.

Attentive to detail with ability to review, document and proofread very detailed technical materials.

Bilingual (English/Arabic).

Excellent time management skills.


Reference is available upon request

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