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Customer Service Manager

Toronto, ON, Canada
March 06, 2019

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Dhyey Shah

Human Resource Professional

Dhyey Shah

****, ** ************ ****, ***** York

Toronto M3J 2V1


LinkedIn URL :


●Tacit knowledge of team leading and management of people working around, lead the team towards achieving goal in desired time frame

●Excellent customer service and communication, both written and verbal

●Knowledge of Ontario Human Rights Codes, Workplace Health and Safety standards and act

●Proficient in analyzing organization’s recruitment process, on boarding, great skill to analyze manage organization’s budget and employee compensation policies

●Scheduling and time management

●Excellent MS Office (Excel, Word, PowerPoint, Outlook) knowledge, other Microsoft product One Note can use proficiently, Working towards learning HRIM software.


Dental Health Clinic - Dental clinic assistant and administrator

October 2018- PRESENT, Toronto

Skillfully managed relation between clinical floor and patient pool according to time, increased patient satisfaction rate and flow for clinic

Subway Restaurant - Customer Service Manager

August 2018 -PRESENT, Toronto

Successfully helped store to reduce waste in regular base by using analytical skill in short duration, dealt with different customers with minimum complaint ratio.

M R Brothers - Assistant Manager

June 2016 - August 2017, Nadiad, India

Assisted in establishment of sucessful business firm. Helped to increase revenue by 25%. Assisted in managing and mantaining staff and workers and their payrolls.

Dharamsinh Desai University - Chief Coordinator

February 2012 - February 2016, Nadiad, India

-Recruiting volunteers, form team according to their talents made most efficient work force, applied various tactics which helped to gain most out of least

-Slashed payroll administration for creating staff, organizing staff 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services. Those saved money sed for noble cause by using it in vaccination of college staff and students for Hepatitis. (Most common occupational diseases)


St Lawrence college / Human Resource Management

September 2018 - April 2019, Toronto, Canada

St Clair College / Dental assisting level I and II

September 2017 - June 2018, Windsor, Canada

Dharmsinh Desai University / Bachelor of Dental Surgery

September 2011 - May 2016, Nadiad, India


-Certified member of HRPA Toronto region, working towards certification.

-Successful completion of projects with more than 90% grades each in Recruitment and Hiring, Compensation and Benefits, Labour union crisis, Health and Safety at workplace, Labour laws and Human Rights Codes .

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