Customer Service Data Entry

CORRINA CREE

Leduc, AB T*B *J* 587-***-**** ac8o4e@r.postjobfree.com

Highlight of Qualifications

A self- motivated professional with diverse experience in customer service, office administration, payroll, entry level accounting and front reception

Industry experience in hospitality, building supplies/ home renovations, gas and retail

Leadership and People Management skills developed throughout retail experience

Recognized through customer review program for exceeding customer service standards while working at Michaels Canada

Problem Solving Relationship Building: developed throughout work experience in customer focused environments, providing top tier customer support, resolving customer complaints/issues in the hospitality/retail industry and building relationships with various levels of staff and diverse clientele/customers within each role

Oral/Written Communication Skills: Completion of front desk/reception tasks in hospitality industry, managing teams in a customer focused environment and liaising with personnel, clients and various stakeholders of an organization

Keen ability to perform various tasks, prioritize work load and maintain attention to detail and accuracy of data input in internal systems

Education

HIGH SCHOOL DIPLOMA

·Leduc Composite High School, Leduc, AB June 2018

Work Experience

STORE MANAGER

The Brick, Leduc AB September 2016 – November 2018

·Process payroll and determine pay and benefit entitlements, ensuring attention to detail and accuracy of data input

·Responsible for completion of accounts payable and receivables

·Develop schedule (using MS Office Suite), referencing staff availability, employment status (full time vs. part time) and providing a fair schedule for staff (rotating weekend days off etc.)

·Complete full cycle shipping and receiving duties and ensure customer satisfaction with delivery of product

·Plan, direct, and manage the daily operations of the business

·Manage staff members, assign duties and provide direction/ counselling on employee relation matters

·Interpret findings and develop business strategies based on market research, competitor analysis, consumer demand, sales volumes, etc.

·Provide top tier customer support to resolve customer complaints and manage customer retention

·Determine staffing requirements and lead hiring activities

·Manage inventory and inventory budget for the store

CUSTOMER SERVICE MANAGER

Michaels Canada, Leduc January 2015 – September 2016

·Managed tills, ensuring all policies and procedures are followed by cashiers with cashing in and out of tills

·Provided above standard customer service, recommending products that met customer’s unique needs

·Provided supervision, mentored, coached, trained, and supported cashiers and supervisors

·Responsible for completing front-end inventory counts, replenishing depleted products and ordering products as required

·Organized classroom and facilitated various classes for the public

·Arranged stock and maintained tidiness and organization of product

·Participated in management conference calls and actively contributed with suggestions on various topics

·Responded to incoming calls in a professional and welcoming manner, promptly resolving customer inquiries and/or complaints

OFFICE ADMINISTRATOR

Multigas Detection, Leduc AB January 2014 – October 2014

·Responded to incoming calls in a professional and welcoming manner and transferred calls accordingly

·Completed data entry of time sheets using MS Excel, ensuring accuracy and balance of hours

·Created Reltech jobs in Smart Service system

·Input payment data into QuickBooks and drew appropriate reports/documentation

·Entered billing into QuickBooks and prepared and completed cheque runs on a monthly basis

·Prepare daily deposits, adhering to all company procedures

·Updated electronic and paper files with financial information

·Reconciled credit card charges as required

·Organized packing slips and attached them to respective bills

·Managed travel and accommodation plans for all staff

·Completed miscellaneous office administrative tasks to support the team

OFFICE PAYROLL ADMINISTRATOR

Rona Home Centre, Leduc AB February 2013 – September 2013

·Balanced till trays and ensured adequate change for cashiers during shifts

·Prepared daily deposits, ensuring timely completion for scheduled pick up

·Input employee’s hours into internal payroll system, ensuring accuracy of data entry

·Validated employee time cards ensuring accuracy of regular time, overtime, etc.

·Processed payroll, prepared reports and sent required documentation to head office prior to deadline

·Performed telephone screening and phone interview for potential candidates

·Developed a new hire orientation program

·Completed new hire paper work with candidate and promptly provided to payroll

·Coordinated incoming and outgoing mail and delivered mail to appropriate staff

·Processed payments in the internal system for client charge accounts and updated various spreadsheets and filing systems

·Stamped and coded invoices and filed accordingly

·Completed benefits administration, including: adding new hires to company benefit plan

CUSTOMER SERVICE/ CASHIER

Rona Home Centre, Leduc AB May 2011 – January 2013

·Completed start and end of shift till procedures with cashiers, and maintained appropriate change/ storage of tills

·Maintained cleanliness and organization of the front of the store/ entrance

·Coordinated transfer of stock from other store locations

·Performed Front End Supervisory duties when Supervisor was off, on vacation, sick, etc.

·Processed customer debit, credit and cash transactions, ensuring accuracy of payment and change provided to customer

·Greeted all customers in a courteous and welcoming manner

·Assisted in training new cashiers on company procedures, internal systems and processing customer transactions

·Provided customer service excellence, aiming to exceed service standards at all times

FRONT DESK AGENT

Holiday Inn Express and Suites, Nisku, AB May 2010 – October 2010

FRONT DESK AGENT

Travel Lodge, Leduc, AB October 2008 – March 2009

·Welcomed and greeted all guests arriving at the hotel

·Responded to incoming calls on a multi-line system, greeting callers in a professional, courteous, and welcoming manner

·Maintained cleanliness and organization of rooms (last minute check outs)

·Registered guests over the phone and in person

·Processed guest arrivals and departures, calculated charges and receive payments

·Updated and maintained an inventory of vacancies, reservations, and room assignments

·Ensured cleanliness and organization of front lobby, front office, and back office

·Performed various clerical and administrative duties included: faxing, filing, and photocopying

References

AVAILABLE UPON REQUEST

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