Administrative Assistant Customer Service

ALICIA UBELL

#***, **** ****** ******, ******** AB T5H 3S6 * 780-***-**** * ***********@*****.***

Experience Highlights

Performed administrative and secretarial support to multiple departments including the Chief Executive Officer for a top engineering firm.

Assisted in general accounting procedures; maintained reconciliations and journals according to the Law Society practices for a busy law firm.

Provided telephone support; investigated and resolved billing issues along with scheduling appointments and maintaining accurate up-to-date confidential client files.

Employment History

Randstad Placement Agency – Administrative Assistant 2018 – Present

Ability to adapt in new placements

Preparation of couriers and interoffice mail

Creation of various documents using MS Word, Excel, Outlook, and PowerPoint

Providing reception support such as answering, transferring calls, and taking messages

Lifestyle Options - Administrative Assistant 2016 - 2016

Preparation of monthly rental invoices through Medicalc

Maintained all residents daily living allowances using Medicalc and Excel

Communicating with third party representatives on a daily basis

Preparation of pre-occupancy and post-occupancy reports

Maintained residents comfort funds for in house activities

Processing AR and AP using Medicalc as well as daily deposits

Answering calls, booking tour appointments and other administrative duties

Maintaining office supplies

Assisting with recreational activities for all residents

Williams Engineering – Reception 2012 – 2016

Prepared and arranged catered events

Maintained and update all policies and procedure manuals along with Occupational Health and Safety procedures

Successfully created and maintained a client database using Excel

Completion of daily tasks such as filing, faxing, copying, scanning, and mail duties

Creation of various documents using MS Word, Excel, Outlook, and PowerPoint

Maintaining, updating client databases using Maximizer

Preparation of mortgage documentation and finalizing reports

Processing AR and AP using QuickBooks and Simply Accounting

MacKay and McLean Law Firm – Administrative Assistant 2010 - 2011

Completion of daily deposits and monthly reconciliations for both general

and trust accounts

Answering calls, booking appointments, and other administrative duties

Receiving and preparing trust funds using PCLaw

Preparation of mortgage payouts, statement of accounts, and processing

disbursements using PCLaw

Ability to do online Title searches

24/7 Intouch Call Center - Customer Service Representative / Call Center Agent 2009 - 2010

Answering high number of queued calls (150+) daily for multiple companies

Quickly able to research and problem solve in a quick manner

Effectively able to reach one-step conflict resolution without management involvement

Excellent customer service and interpersonal skills

Accuracy in note taking, maintaining a professional demeanor at all times

Qualifications Summary

Administrative professional experienced with working in high stress and fast-paced environments requiring strong organizational, technical, and interpersonal skills. Other capabilities and skills include:

Over 8 years of in-depth experience in the administrative field

Established good working relationships with customers/clients

Strong verbal and personal communication skills

Highly self-motivated and maintains a high level of energy

Software skills: MS Word, Excel, Medicalc, Maximizer, QuickBooks, Simply Accounting, Sage50, PowerPoint, and Internet Explorer

Education

Bellerose Composite High School (1998) Grade 12 Diploma

Northern Alberta Institute of Technology, Edmonton, AB (1999 – 2001) Office Admin Diploma

Information Services Corporation, Law Society, Regina, SK (2012) Online Registrations Certificate

Community Involvement

Extensive volunteer history includes involvement in organizing the Juvenile Diabetes runs in 1999 until 2002

Volunteering for Habitat for Humanity both in the re-store and contributing to the landscaping for multiple houses in 2003 and 2004

Working with the elderly and creating an animal visitation program in 1998

Providing photos to families in the Neonatal Intensive Care Unit in 2014 and 2015

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