Microsoft Office Suite
Ivanti Heat Service Manager
Mac Operating System
Jira Project Management
Benefitfocus (Aerotek Contract)
October 2018- Present
Provide users a single point of contact to receive help on various computer issues
Manage requests via our helpdesk ticketing system, by resolving issues on a 1st level
support basis, or assigning issues to appropriate technician/engineer accordingly
Provide 2nd level computer support services both for software and hardware as well as
peripherals to Benefitfocus associates
Configures, images and tests computers, ensuring that computer systems are
functioning properly before deployment
Perform maintenance and upgrades of computer systems
Coordination of computer maintenance with other technicians and engineers within infrastructure
Perform other miscellaneous tasks assigned
Charleston County School District (TEKsystems Contract)
July 2018 – October 2018
Set-up, install, and maintain district computers systems. Install workstation hardware and software upgrades.
Set-up, install, and maintain printers, computers peripherals, and their related software.
Install and troubleshoot computer software while maintaining license requirements.
Perform repair of computer hardware, printers, and peripherals, including acquisition of parts and maintaining service related records.
Provide support to end users through their requests for services by troubleshooting site hardware, software and wiring problems.
Provide technical support to building computer assistants.
Promote a positive image of the District always.
South Carolina State University (Part-time Work Study)
Help Desk Technician
January 2018 – May 2018
Served as IT operator and maintainer of the SCSU desktops, laptops.
Assisted IT Director with day to day routine activities.
Ordered and maintained IT supplies and computer inventories.
Assisted with maintaining and updating computer images and upgrades.
Responsible for the proper disposal of all obsolete computer assets in IAW SCSU property policy.
Instructed and trained end users in proper techniques of operations.
Maintained end user inventory records.
Responded to all computer and smart classroom equipment failures IAW repair ticketing procedures for immediate corrective actions.
Made mechanical repairs and perform preventive maintenance.
Called in repairs on lease equipment covered under maintenance contracts to appropriate vendors.
Smart Device Doctors
Computer Repair Store Intern
March 2017 – May 2017 and September 2017 – May 2018
Worked on the business side of the organization setting up email and different accounts and learning about the repair store itself
Installed hardware and software systems
Maintained or repaired equipment
Troubleshot a variety of computer or cellular device issues
Kept records of repairs and fixes for future reference
Performed regular upgrades to ensure systems remain updated
Department of Watershed Management
IT Specialist Intern
May 2017 – August 2017
Learned and developed skills in information technology to include networking of computers, system-wide back up of data, and storage of data.
Installed over 200 computers for new employees.
Uninstalled and installed over 200 computers for existing employees.
Assisted staff in performing system backup and maintenance functions.
Assisted in installation of PC hardware and software.
Assisted in network and hardware troubleshooting.
Assisted in performing preventative maintenance and upgrades on Windows servers.
Assisted in updating user and technical documentation.
Assisted in the maintenance and performance tuning of application databases.
Created and publish interactive reports.
Gained hands-on practical experience to the full gamut of Help Desk roles and responsibilities.
Resolved about 10-15 help desk tickets/day troubleshooting desktop problems for Macintosh and PCs and documenting in BMC Footprints Ticketing System.
South Carolina State University
B.S. Computer Science
May 11, 2018
308 Garden Grove Dr. Summerville SC, 29485