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Customer Service Loan

Location:
Yorba Linda, CA
Posted:
March 06, 2019

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Resume:

Dustin Hoffman

**** ********* ****, ***** ***** CA 92887

949-***-**** ac8o2y@r.postjobfree.com

Qualifications

15+ years' experience in the mortgage lending field including retail, wholesale and commercial real estate experience.

Excellent interpersonal skills and customer service when communicating with clients, both internal and external.

Extremely organized and attentive to detail with exceptional time management skills.

Adaptable to change with the ability to handle multiple tasks in a fast paced environment.

Trustworthy with the ability to handle confidential and sensitive material.

Self-motivated and self-starter with the ability to follow through on all tasks.

Creative thinker and asset, often trying to find ways to improve upon processes to provide better service.

Skills in computer software including Microsoft Office, Calyx Point, Ellie Mae, StatusMart, Edge, Encompass and Empower and LaserPro

Relevant Experience

RPM Mortgage –Loan Processor / Loan Administrator, San Juan Capistrano CA, 6/16 – 2/19 Responsible for supporting the multiple loan advisors in processing of home loans from application to closing. Review all pertinent documentation to ensure it was within lending guidelines. Coordinated loan document signing and assisted funding department to facilitate loan closing. Assisted with I.T. Functions.

Work closely with clients, internal and external partners to complete loan process and providing status updates.

Work closely with Underwriting and Funding Department to satisfy loan conditions.

Obtain and review all relevant loan documentation, including all income/assets documents, title, appraisal and other pertinent documents to verify we are meeting the investor’s requirements.

Balance loans for Initial Closing Disclosure, including verification of lock information and ensuring compliance with TRID Regulations.

Assist other processors and serve as a back-up to various departments as needed

Trivial I.T. work including virus removal, set up and take down of work stations, installation of new versions of loan origination systems, set up of emails and computer identification, set up and repair of company network and servers.

MUFG Union Bank – Commercial SBA Loan Processor, Brea CA, 8/13 - 6/16 Processed commercial loans for startups, business lines of credit, factoring of receivables and equipment using conventional and SBA guidelines

Work closely with clients, internal and external partners to complete loan process and provide status updates.

Reviewed commercial and SBA loan documentation to ensure a complete and accurate file

Review complex income including S Corporation, Partnership and C Corporation entities.

Reviewed all collateral documentation (deed, vehicle title, equipment purchase etc.) per SBA guidelines.

Used LaserPro to draw up and print documentation to be signed by SBA customer Intercap Lending – Sr Loan Processor / I.T., Irvine CA, 12/12- 8/13 Responsible for initial review of loan applications, submission to underwriting, processing loans and satisfying loan conditions within my signing authority. Review all pertinent documentation to ensure it was within lending guidelines. Coordinated loan document signing and assisted funding department to facilitate loan closing. Assisted with I.T. Functions.

Work closely with clients, internal and external partners to complete loan process and providing status updates.

Work closely with underwriting and Funding Department to satisfy loan conditions.

Review complex income including S Corporation, Partnership and C Corporation entities.

Review all income/assets documents, title, appraisal and other pertinent documents to verify the conditions of the loan approval have been satisfied.

Trivial I.T. work including virus removal, set up and take down of work stations, installation of new versions of loan origination systems, set up of emails and computer identification, set up and repair of company network and servers.

Bank of America – QA Modifications/DOJ, Brea, CA 8/10 – 12/12 Responsible for review of loan modifications. Review all pertinent documentation to ensure it was within lending guidelines.

Reviewed and audited all modifications for completeness and assured that all required documentation and information was provided before approving the modification.

Worked with FNMA and FHLMC to ensure that guidelines were met accordingly.

Reviewed Department of Justice (DOJ) modification guidelines to ensure government qualifications were met.

Worked with banks, negotiators and loan processors to ensure that all modifications went out in a timely manner and remained in compliance with all regulations for bank and government codes.



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