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Manager Customer Service

Sherwood Park, AB, Canada
March 06, 2019

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Arlene DeJong 587-***-****

Unit 327, 202 Salisbury Way, Sherwood Park AB T8B 0B9 Highlights of Qualifications

Over 20 years stable employment history working in a variety of administrative capacities

Loyal, resourceful and committed employee

Strong leadership abilities; works collaboratively with diverse project functions and personalities

Effectively plan and organize workloads to meet deadlines

Great decision making and problem solving; critical and creative thinking skills

Handle stressful situations responsibly

Advanced computer and typing skills

Relevant Skills and Experience

Office & Marketing Administrator – 2018

Responsible for general office duties, answering phones, completing requests for WCB access and files for clients, data entry, going to meet clients with accounts manager.

Generating reports, finding historical and current claim files to be addressed or updated.

Typed correspondence and emails to clients and for consultants.

Understand WCB processes and procedures and familiar with the ACTs across Canada focused mostly on Alberta and Saskatchewan.

Resident Manager – 2018

Experience managing 176 high-end units and 9 amenities in brand new downtown building.

Lease, manage tenants, collect rent payments, collaborate with contractors and team members to ensure smooth operations of building

Property Manager - 2017

Experience managing 2 high-rises in downtown Edmonton

All aspects of coordinating viewings, collecting payments, submitting invoices, resolving all commercial and residential complaints and maintenance issues.

Maintained the standard for the Crime-Free Multi-Housing Association standing

Certified by Edmonton Police Service in Manager Training in accordance with the Crime Free Muliti- Housing Program

Awarded Certificate for Tenant Retention

Completed ARLA’s Landlord Boot Camp

Organize contractors, maintenance and custodial staff

View, lease and manage payments

Information Governance & Records Management, Administrator & Lead 2002-2003 & 2005-2016

Extensive knowledge of document control and business processes

Support the management and coordination of document delivery, archiving and future retrieval of project documentation

Attend meetings to report and track Key Performance Indicators

Supervise and mentor staff in Field Documentation Management and Project Document Control Administration 2004-2005

Responsible for overseeing student registration and payments

Data entry and updating of student and teacher manuals

Purchase of office supplies

Schedule events and job shadows, coordinate special projects, book appointments for spa

Reconcile cash daily; opening and closing of school

Reception and accounts payable experience

Customer service experience; dealing with all passenger issues for major airline Employment History

Office & Marketing Administrator

BCL Consulting, Edmonton, AB Sept 24 – Dec 31, 2018 Property Manager

Vibe Lofts, Edmonton, AB 2018

Property Manager

Central Court & Mountbatten, Edmonton AB 2017

Document Control 2015 - 2016

Tundra Process Solutions, Edmonton AB

Records & Information Management Administrator and Lead 2005 - 2015 WorleyParsons, Edmonton,AB

Executive Assistant 2004 - 2005

European Institute of Esthetics, Edmonton AB

Technical Document Control/Data Entry 2002 - 2003

Shell Scotford Refinery, Fort Saskatchewan AB

Accounting/Customer Service and Office Management 2000 - 2001 West Care Medical, Coquitlam BC

Customer Service Agent 2000 - 2001

Westjet, Kelowna BC

Training & Certificates

ISO 9001

Leads Training – Overview of Key Engineering Functions, Progress Measurement and Budget Management, Scheduling Fundamentals, Workshare and High Value Engineering, Project Management Principles, Document Development and Review, Engineering Services Estimating, Cost Risk Management Respectful Workplace

Train the Trainer

Coaching for Improvement and Coaching for Success

Core Skills for Building Commitment – Developing Extraordinary Leader, Development Dimensions International Drug and Alcohol Workshop – Level 1


Tenant Retention

Crime Free Multi-Housing Association Accreditation Front Office, House Keeping & Maintenance Certificates of Achievement Criminal Records Check Clean

Reference Available Upon Request

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