Administrative Assistant Customer Service
Resume:
Linda Dowell
(780) 406 – 3901
*******@****.**
CAREER OBJECTIVE
In obtaining a F/T or P/T administrative position.
HIGHLIGHTS OF QUALIFICATIONS
Bilingual in English and French
Excellent interpersonal and communication skills with demonstrated aptitude
Capable of efficiently resolving customer concerns
Perform well independently and as a team member
Strong organizational skills with high degree of flexibility
Exemplary discipline, loyalty, reliability, and dedication to duty
Sound judgment with effective decision-making
Very eager and willing to learn
EDUCATION
2008 MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATE
Slate Training Centre Westmount
Reception, Booking Appointments and Clinical Responsibilities
Patient Records Management
Phones
Office Correspondence, Mail, Memos, Letters,
Health Insurance Plans
Managing Office Supplies
Procedures Manual
Meeting Organization
Hospital Records, Requisitions, and Reports
Hippocrates and Health Associations
Doctors and the Law
Financial Records
2001 ENTREPRENEURIAL BUSINESS APPLICATIONS DIPLOMA
Academy of Learning Career College
Administrative Courses
Bookkeeping Level Adv.
Customer Service
Medical Office Procedures
Office Procedures Adv.
Business Planning
Medical Terminology
Management Fundamentals
Billing
Computer Courses
Microsoft Word Adv.
Microsoft PowerPoint
Razors Edge
Microsoft Excel Adv.
Microsoft Outlook
Point Click Care
Microsoft Access Adv.
Windows Adv.
Simply Accounting
EMPLOYMENT HISTORY
OPTOMETRIC ASSISTANT/TECHINICIAN
Apr/12 to Aug/12
Dr. Omar & Associates
Demonstrated proficiencies in telephone and front-desk reception in a busy walk-in optometry practice.
Greet patients in a polite and friendly manner.
Schedule appointments using an online appointment book system, making sure the appointments system runs smoothly.
Arrange any necessary follow-up appointments for patients or referrals to ophthalmologists.
Answering all incoming calls dealing with patient requests in an efficient and courteous manner.
Accurately collect information from patients and maintain patient database and records management using “Ifile”, an optometric software program.
Provide information and direction to patients regarding the procedure and reason for pretesting with,
Auto Refractor, Visual fields, and Tonometer, Fundus photography, Lensometry.
Collect payment from patients for eye exam and contacts, as well as process third-party billings to Alberta Blue Cross, and Alberta Health Care.
Instruct patients in the care of contact lenses, Inserting lenses, removal of lenses, proper hygiene, care of lenses.
Type correspondence using Microsoft Word in a fast and efficient manner.
Keep examination areas clean, orderly and stocked with supplies.
OFFICE MANAGER/EXECUTIVE ADMINISTRATOR
Sept/08 to Apr/2011
The Autism Society of Edmonton Area
Provide administrative support to 12 Board of Directors, Program Director, Support Worker, and Accountant.
Responding to telephone inquiries, typing, filing, data entry, retrieval of patient files.
Updating database on a daily basis.
Processing donations, memberships, and membership renewals.
Handling all incoming & distress calls.
A/P, A/R, Payroll, Deposits.
Prepare for all meetings Parent Information Nights, Teachers Information Nights,
Adult Autism Collaboration Team, Children Autism Collaboration Team, Family Support Groups, Youth Support Group, Drama Group.
Prepare and send acknowledging memorial donations using mail merge.
Prepare tax receipts, bi-monthly reports, and invoices.
Keep all information booklets, and brochures, updated.
Helping mentally challenged persons gain work experience.
Directing families to proper resources.
Find information details needed to prepare grant applications.
Receiving payments and issuing receipts.
Keep office clean and organized.
SUPERVISOR/RECEPTIONIST/ADMINISTRATOR
Jan/03 to Oct/07
The Churchill Retirement Community
Receives all visitors, Doctors, Home-Care, Lab Tech.
Paging nursing LPN when residents require medical assistance.
Processes admissions, discharges, and temporary absences.
Use health software and other computer applications to book appointments or prepare reports, invoices, financial statements, letters, and medical records.
Interviewed patients to complete intake forms or other documents, or help patients complete health history forms.
Billing, and invoicing practices.
Answer the telephone, schedule and confirm appointments greet patients and guests, receive and communicate messages.
Kept examination areas clean, orderly and stocked with supplies.
REFERENCES: Available upon request
Contact this candidate