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Administrative Assistant Customer Service

Edmonton, AB, Canada
March 06, 2019

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Linda Dowell

**** **** ******

Edmonton, AB T*A *H6

(780) 406 – 3901


In obtaining a F/T or P/T administrative position.


Bilingual in English and French

Excellent interpersonal and communication skills with demonstrated aptitude

Capable of efficiently resolving customer concerns

Perform well independently and as a team member

Strong organizational skills with high degree of flexibility

Exemplary discipline, loyalty, reliability, and dedication to duty

Sound judgment with effective decision-making

Very eager and willing to learn



Slate Training Centre Westmount

Reception, Booking Appointments and Clinical Responsibilities

Patient Records Management


Office Correspondence, Mail, Memos, Letters,

Health Insurance Plans

Managing Office Supplies

Procedures Manual

Meeting Organization

Hospital Records, Requisitions, and Reports

Hippocrates and Health Associations

Doctors and the Law

Financial Records


Academy of Learning Career College

Administrative Courses

Bookkeeping Level Adv.

Customer Service

Medical Office Procedures

Office Procedures Adv.

Business Planning

Medical Terminology

Management Fundamentals


Computer Courses

Microsoft Word Adv.

Microsoft PowerPoint

Razors Edge

Microsoft Excel Adv.

Microsoft Outlook

Point Click Care

Microsoft Access Adv.

Windows Adv.

Simply Accounting



Apr/12 to Aug/12

Dr. Omar & Associates

Demonstrated proficiencies in telephone and front-desk reception in a busy walk-in optometry practice.

Greet patients in a polite and friendly manner.

Schedule appointments using an online appointment book system, making sure the appointments system runs smoothly.

Arrange any necessary follow-up appointments for patients or referrals to ophthalmologists.

Answering all incoming calls dealing with patient requests in an efficient and courteous manner.

Accurately collect information from patients and maintain patient database and records management using “Ifile”, an optometric software program.

Provide information and direction to patients regarding the procedure and reason for pretesting with,

Auto Refractor, Visual fields, and Tonometer, Fundus photography, Lensometry.

Collect payment from patients for eye exam and contacts, as well as process third-party billings to Alberta Blue Cross, and Alberta Health Care.

Instruct patients in the care of contact lenses, Inserting lenses, removal of lenses, proper hygiene, care of lenses.

Type correspondence using Microsoft Word in a fast and efficient manner.

Keep examination areas clean, orderly and stocked with supplies.


Sept/08 to Apr/2011

The Autism Society of Edmonton Area

Provide administrative support to 12 Board of Directors, Program Director, Support Worker, and Accountant.

Responding to telephone inquiries, typing, filing, data entry, retrieval of patient files.

Updating database on a daily basis.

Processing donations, memberships, and membership renewals.

Handling all incoming & distress calls.

A/P, A/R, Payroll, Deposits.

Prepare for all meetings Parent Information Nights, Teachers Information Nights,

Adult Autism Collaboration Team, Children Autism Collaboration Team, Family Support Groups, Youth Support Group, Drama Group.

Prepare and send acknowledging memorial donations using mail merge.

Prepare tax receipts, bi-monthly reports, and invoices.

Keep all information booklets, and brochures, updated.

Helping mentally challenged persons gain work experience.

Directing families to proper resources.

Find information details needed to prepare grant applications.

Receiving payments and issuing receipts.

Keep office clean and organized.


Jan/03 to Oct/07

The Churchill Retirement Community

Receives all visitors, Doctors, Home-Care, Lab Tech.

Paging nursing LPN when residents require medical assistance.

Processes admissions, discharges, and temporary absences.

Use health software and other computer applications to book appointments or prepare reports, invoices, financial statements, letters, and medical records.

Interviewed patients to complete intake forms or other documents, or help patients complete health history forms.

Billing, and invoicing practices.

Answer the telephone, schedule and confirm appointments greet patients and guests, receive and communicate messages.

Kept examination areas clean, orderly and stocked with supplies.

REFERENCES: Available upon request

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