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Administrative Assistant Customer Service

Mississauga, ON, Canada
March 06, 2019

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Geetha Alangaram

**** ****** ***.

Mississauga, ONT, L5B 2P8



Detail-oriented Administrative Assistant with over 5 years of experience providing operational support to organizations. Self-motivated and thrives in a challenging, dynamic, and fast-paced environment. Consistently improves or simplifies processes in order to increase organizational efficiency. Areas of expertise include General Ledger, Financial Analysis, Reconciliations, Month-End Close, Auditing, Data-Entry, and Records Management. Technically advanced and experienced using Microsoft Office Suite (Excel, Outlook, Power Point, and Access); with advanced knowledge of MS Excel (hands on experience with PivotTables and VLOOKUP). SKILLS AND ABILITIES

Reporting & Financial Data Escalation Resolution Customer Service Data & Records Management Mont-End Close Quality Assurance Inventory Management Billing & Collections Financial Management PROFESSIONAL EXPERIENCE

McKesson Canada, Mississauga, ON 2014 – Current

Account Receivable Specialist

Ensures all payments are efficiently and accurately processed to appropriate invoice, account, and GL

Investigates, analyzes, and quickly resolves all data error messages and client billing issues

Performs AR related account reconciliations, month-end close procedures, and auditing procedures

Manages and administers lock box accounts, downloads and applies payments, and updates accounts

Researches and posts unapplied cash receipts working from payment back-up, and posts receipts to designated accounts (performs all departmental backup functions)

Manages Reserve Funds, which includes applying payments to Co-Pay Program using Site Payment System, managing statements and reconciliation, and voiding/correcting invalid cheques Administrative Assistant, Specialty Pharmacy

Managed order data, maintained records, and quarantined/disposed drugs using BIOADVANCE platforms

Tracked and monitored deliveries, access, scheduling documentation, and escalated discrepancies

Utilized SMURFS application system to manage and receive all pharmacy related documents

Sorted, organized, and dispensed medications to ensure timely arrival to appropriate destination

Created patient files using pharmacy software, and performed routine prescription audits Loblaw Drug, Mississauga, ON 2008 – 2015

Administrative Assistant, Pharmacy

Managed all administrative functions, medication inspections, supply ordering, and inventory

Collaborated with pharmacists in compounding, packing, and labeling pharmaceutical products in a time sensitive manner (served as liaison between Pharmacy and patients)

Billed prescriptions and verified all required documentation, including accounts receivable, dosage, dosing intervals, third party billing restrictions, copayment management, and assignment of benefits EDUCATION

Diploma, Pharmacy Technician Aug 2006

Mastered in Human Relations and Communications. Pharmacy Standards, Law & Ethics, Anatomy & Physiology

Sheridan & Herzing College, Mississauga & Toronto, ON

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