Customer Service Front Office
Resume:
To: The Human Resources Department
Re: Application For The Position Of Receptionist
It is with great interest that I am applying for the position of Receptionist I have about twenty years of customer service experiences in Changi Airport, flight and hotel bookings, freight forwarding and call centres reservations, receptionist / legal secretary bank concierge as well as three years flying experiences.
Airline, secretarial and customer service industry has always been my interest. I had strong communications skills as all my jobs require me to interact with passengers and customers all the time and I enjoy it.
I hereby attach my resume and photo for your reference. I hope my application is kept in your consideration. Thank You.
Yours Sincerely,
Latiffah Binte Mohamed Ismail
81685311(Mobile)
PERSONAL BIODATA
Name: Latiffah Binte Mohamed Ismail
Address: Blk 15,Tampines Avenue 8, ARC@TAMPINES,#02-23' Singapore 529601 I.C No: S7905053I
Birthdate: 17 February 1979
Nationality: Singaporean
Race; Indian Sex: Female
Age: 38 Dialect: English / Malay / Bahasa Indonesia / Hindi Hp: 81685311
Email Add: ac8o0u@r.postjobfree.com
Expected Salary: $3000
Commencement Date: 2 weeks notice
EDUCATIONAL QUALIFICATIONS
1992-1996/97: GCE O Level Certificate ( 5 Credits ) COMPUTER LITERACY:
Windows 7 (Microsoft Office Skills)
SYSTEM KNOWLEDGE :
Amadeus (RCI)( Northwest Airlines)
Krischeck / Kriscom (Sats)
AS400/Resort Solutions (RCI)
Nortel and Avaya Phones (RCI)
SAP (Colliers International)
GDMS ( Peugeot Service Centre)
Webclient ( Peugeot Service Centre)
Salesforce (Peugeot Service Centre)
WORKING EXPERIENCES;
January 1997- February 1999:
Patient Service Assistant (Raffles Medical Group)
Full-Time (2 years contract job)
Salary : $1500
Duties: Attend to the check-in counter and register patients at Changi Airport. Register patients for work permit applications, pre- employment checkups and reception duties.Assist doctos in the room. February 1999- March 2003
Police Officer (Sats)/Police HQ admin 1 yr 6 mths (Aerospace project) Permanent Full-time
Salary: $2500-2900
Duties: Aircraft guarding, check baggages for ammunitions,forgery passport checks in Changi Airport and excort not to land passengers back to their country.
Left due to cabin crew offer.
March 2003 - September 2006
Flight Stewardess (Tiger Airways)
Full-time
Salary : $2500
Duties: Attend to the needs of pax on board the aircraft and to make their flight a safe journey. Serve pax meals on board the aircraft. Handle International currencies exchanges. October 2006 – August 2008
Reservation Agent (Northwest Airlines )
Full-Time (Call Centre)
Salary: $2000
Duties: Flight reservations on the phone. Issue tickets, schedule changes, assign seats. Call centre environment.
On permanent night shift
August 2008 – August 2011
Concierge (CITIBANK)
3 years Contract position
Salary : $2545
I assist in registering VIP's and handle the concierge counter .Meet and greet services. Issue passes and book meeting rooms for top management. Assist in food and beverages for the corporate staffs meetings. Ensure meeting rooms are well maintained.Admin duties and monthly reports as well as billings.Video conferences, filings, secretarial duties.
September 2011 - September 2013
Customer Service Executive –(DHL GLOBAL FORWARDING) Team Leader –Call Centre
2 years contract
Salary: $2900
Duties:
Freight forwarding company. Answer calls on courier services and cargo services. Email managements. Handle complaint cases through emails and calls. Other team leader duties. Reports and KPIs generating. Assist the call centre team
October 2013 - January 2015
Legal Secretary cum Receptionist (Gadens Lawyers)
Salary : $ 2200 basic
Company relocate to Australia
Duties:
Secretarial duties for the lawyers,billings,filings,admin works reception duties,meeting rooms bookings,video conferences,replenishing of pantry and stationery items, booking of flights and overseas hotels for lawyers. January 2015 - December 2015
Workplace Concierge (Colliers International) LINKEDIN OFFICE 6 months contract extended.
Was offered to extend service but on contract basis. Salary : $2800
Duties :
Concierge duties at the front office counter. Meet and greet services . Assist staffs in events. Meeting rooms bookings. Answer calls in a professional manner. Couriers services local and International. Food and beverages foir clients.Admin dueties and other adhoc duties. December 2015 – October 2017
Customer Service Ambassador
Peugeot Service Centre
Salary : $3000 (inclusive of daily overtime 1-2 hours ) Reason for leaving : Distance is too far from home. Queenstown. Duities:
Front office meet and greet services. Answer calls in a professional manner. Assign customers to the right advisors. Handle payments and billings. Doing monthly reports and assist in adhoc duties
October 2017- Present
Facilities administrator and Customer Service (BHP BILLITON) 4 months contract- TEAM LEADER
Salary : $3000
Duties: Concierge duties at lobby. Meet and greet customers, issue guests passes. Generate temp and perm passes for long term guests overseas. Answer calls and handle emails . Complaint cases to be cleared daily. Booking of meeting and training rooms. Administration duties and adhoc duties. Assist the team in complain cases as well as overall in charge of the team daily operations and monthly reports. REFERENCE:
Mehrunisha Hassan Dian
Police Sergeant RCI
97868196 93841944
Contact this candidate