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Data Entry Customer Service

Toronto, ON, Canada
March 06, 2019

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647-***-**** Toronto, ON, M*L *P*


More than 10 years of experience performing excellent administrative secretarial and clerical duties in a busy environment where multi tasking is essential

Participated in a Business Operations Services (BOS) pilot project to perform diverse duties that resulted in faster turnaround, improved customer service, enhanced working relationships, and increased overall satisfaction with business partners

Proficient in word processing, data entry, scanning and indexing using MS Office software - Keyboard 60+ WPM

Areas of Expertise:

Manage Administrative Tasks

Microsoft Office


Word Processing 65 WPM

Resourceful Decision Making

Prioritizing and Multitasking

Excellent Customer Service

Interpersonal Skill

Data Entry -8,000 keystrokes


Pursued new projects, now over Aug 2015 to present

Workplace Safety and Insurance Board

Revenue Control Clerk Mar 2007 – Jul 2015

Performed the daily and monthly RESET balancing of Accounts Receivable

Verified and posted PeopleSoft online adjustments, and completing Forms in the Lotus Notes Database, ie, Amount Transfer, Suspense Transfer, Miscellaneous Debit/Credit, ctc.

Processed Interest Holds Release, NSF penalty payments, Remittance Reconciliation Daily Report validation and ensure transmittal is balanced and accurate, New and Enhanced Employers’ Classification and Reclassification Process

Handled Offsite Storage through secure, accurate, in order and up-to-date filing system

Business Centre Representative Jan 2003 – Mar 2007

Performed special assignment for the Travel Office to calculate staff Amex Travel transactions spreadsheets for fee amounts, expenses, rebates, and net transaction fees, to sort the data, requiring sensory alertness and concentration, using Microsoft Excel and mathematical skills to ensure accuracy in computations that avoided work process delays and backlogs and saved time and money by 20%

Updated attendance coverage for eight departments tracking absenteeism and coverage; maintained Desk List for new hires, transfers and exit movements awareness

Performed counter person in-charge of the workflow by logging incoming job requests and assigned to team members for Amalgamations, Garnishments, Death Registers, Default Desks, Firm Number Attachments, Forms Error Report, and PARS updates resulting in an improved organization

Handled outstanding overlimit cheques using MS Excel by preparing the spreadsheet for necessary information

Medical Secretary Nov 2001 – Dec 2002

Transcribed medical Consultant’s dictations for medical examination reports, letters and memos, and helped out other medical secretary transcribe dictation tapes for other Medical Consultants using Microsoft Office Word and Dictaphone

Prepared and sent referral forms and letters to parties and Regional Evaluation Centres for eight Nurse Case Managers, using fax machine

Responded to letters from Canada Pension Plan by providing client’s medical information and benefit status

Unit Secretary Apr 2001 – Nov 2001

Performed administrative clerical duties by transcribing, typing and revising executive correspondences dictated/handwritten by Managers and Assistant Directors. Recorded in the logbook, requesting claim files from Records, photocopying, faxing, and mailing as required

Ordered office supplies and accurately accounted/reconciled Monthly Visa Card statement

Recorded staff training, meetings, coverage schedules, gathering of agenda and transcribed minutes of the meeting, using MS Word; handled booking a room for meetings and job interviews contacted applicants for job interviews, and transcribed performance appraisals for Claims Adjudicators, as requested by the Assistant Director using the emailing system


Simcoe Speakers Toastmasters Club Member Jan 25/2002 – Dec 31/2006

Performed the roles of Chairperson/Toastmaster, Table Topics Master, etc. to develop communication and leadership skills. October 2006, joined a humorous speech contest and won third place.


Medical Administrative Assistant Program Certificate, Seneca College, Toronto, ON, Newnham Campus 1994 - 2001


APC CARE Network Team Aug 2015 to present

Assisted in home visitation, nursing home to serve as senior’s companion; also assisted in serving dinner and distribute grocery item (supplied by Food Bank) to homeless people

APC Resource Centre Dec 2013 to Jul 2015

Input CDs, DVDs and books borrowed and returned by church members and filed back to the shelves; and also receive payments for penalties on late returns

APC Saturday Children’s Church 2000-2014

Assisted Pastor to handle Grades 1-5 kids, feed meals, guide in fun and rewarding activities, gave away back packs, school supplies and Christmas gifts; attended yearly trainings at church for Teacher’s Training, attended the Global Leadership Summit Conference, Oct 20-21, 2016 and Aug 10-11, 2017 for different themes

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