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Customer Service Administrative Assistant

Location:
Brampton, ON, Canada
Posted:
March 03, 2019

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Resume:

Kamala Badri Narayanan

** ***** ****

Brampton, Ontario L6T2A3

*/*/****

To Hiring Manager,

I am interested in applying for the position of Administrative Assistant. I have acquired experience as a Customer Service representative in McDonalds for five years and have achieved the targets needed to be obtained. Given a chance I believe that I would be able to contribute my skills and experience towards your company’s continuing success.

I am highly adaptable, always result oriented. I am a strong-minded hard worker, who has excellent communication skills and the ability to work individually or within a team setting. I have a friendly personality and am enthusiastic in working, in a position which I would love. I have experience as a Team leader. I have been able to guide my crew in the right way whenever necessary as a leader with the company’s guidelines and expectations in mind of providing a memorable and the best customer service experience with accommodations of special requests whenever requested.

I am confident that my experience and enthusiasm as a Administrative Assistant would be a profitable addition to Amber Staff. Please feel free to contact me at 289-***-**** or at ac8nz3@r.postjobfree.com. I hope to hear from you soon.

Thank you for your time and consideration.

Regards,

Kamala Badri Narayanan

Kamala Badri Narayanan

60 Briar Path, Brampton ON L6T2A3

Cell: 289-***-**** Email: ac8nz3@r.postjobfree.com

OBJECTIVE

Fresh graduate looking to contribute my skills to a challenging position in Administration

HIGHLIGHT OF QUALIFICATIONS

Bachelor of Commerce Degree

Highly proficient in computer software applications including: Microsoft Word, Access, PowerPoint, Excel, Email

Strong organization and planning skills

Ability to work in a fast pace environment

High level of discretion and confidentiality

Highly customer focused,

Organized with strong attention to details

Excellent interpersonal skills with proven ability to influence, defuse, reconcile and remedy customer issues to create a win-win solution required.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision-making skills.

Adaptability and accountability.

Strong sense of customer service

Strong communication skills – Written, Verbal, Comprehension

High attention to detail

Manage multiple priorities

Independent worker

Being able to follow direction

RELEVANT WORK EXPERIENCE

Team Leader; McDonald’s June 2018 - Present

Assisting the floor supervisor with health and safety regulations

Developing and maintaining good working relationships with employees, management and customers

Meet or exceed all established standards for accuracy and productivity.

Ensures a positive work environment, continuous learning, and a high-quality employment experience for your team

Crew trainer; McDonald’s September 2015 – June 2018

Built client relationship by providing excellent customer service

Provided customer satisfaction requests efficiently and professionally

Attention to each customer by providing timely service and attending to the customized needs of each customer and maintaining accuracy

Directed the co-workers to follow the right procedures when needed

Crew Member; McDonald’s June 2013 –September 2015

Used proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met

Helped support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs

Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

EDUCATION AND TRAINING

Bachelor of Commerce September 2012- December 2017

York University, Toronto



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