Customer Service Administrative Assistant
Resume:
Kamala Badri Narayanan
Brampton, Ontario L6T2A3
To Hiring Manager,
I am interested in applying for the position of Administrative Assistant. I have acquired experience as a Customer Service representative in McDonalds for five years and have achieved the targets needed to be obtained. Given a chance I believe that I would be able to contribute my skills and experience towards your company’s continuing success.
I am highly adaptable, always result oriented. I am a strong-minded hard worker, who has excellent communication skills and the ability to work individually or within a team setting. I have a friendly personality and am enthusiastic in working, in a position which I would love. I have experience as a Team leader. I have been able to guide my crew in the right way whenever necessary as a leader with the company’s guidelines and expectations in mind of providing a memorable and the best customer service experience with accommodations of special requests whenever requested.
I am confident that my experience and enthusiasm as a Administrative Assistant would be a profitable addition to Amber Staff. Please feel free to contact me at 289-***-**** or at *************@*****.***. I hope to hear from you soon.
Thank you for your time and consideration.
Regards,
Kamala Badri Narayanan
Kamala Badri Narayanan
60 Briar Path, Brampton ON L6T2A3
Cell: 289-***-**** Email: *************@*****.***
OBJECTIVE
Fresh graduate looking to contribute my skills to a challenging position in Administration
HIGHLIGHT OF QUALIFICATIONS
Bachelor of Commerce Degree
Highly proficient in computer software applications including: Microsoft Word, Access, PowerPoint, Excel, Email
Strong organization and planning skills
Ability to work in a fast pace environment
High level of discretion and confidentiality
Highly customer focused,
Organized with strong attention to details
Excellent interpersonal skills with proven ability to influence, defuse, reconcile and remedy customer issues to create a win-win solution required.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Strong sense of customer service
Strong communication skills – Written, Verbal, Comprehension
High attention to detail
Manage multiple priorities
Independent worker
Being able to follow direction
RELEVANT WORK EXPERIENCE
Team Leader; McDonald’s June 2018 - Present
Assisting the floor supervisor with health and safety regulations
Developing and maintaining good working relationships with employees, management and customers
Meet or exceed all established standards for accuracy and productivity.
Ensures a positive work environment, continuous learning, and a high-quality employment experience for your team
Crew trainer; McDonald’s September 2015 – June 2018
Built client relationship by providing excellent customer service
Provided customer satisfaction requests efficiently and professionally
Attention to each customer by providing timely service and attending to the customized needs of each customer and maintaining accuracy
Directed the co-workers to follow the right procedures when needed
Crew Member; McDonald’s June 2013 –September 2015
Used proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
Helped support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
EDUCATION AND TRAINING
Bachelor of Commerce September 2012- December 2017
York University, Toronto
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